Questionable Questioning, Part 2

| Ontario, Canada | Uncategorized

Customer: “Can I ask a question?”

Me: “Sure.”

Customer: “Camera. Wrist strap.”

Me: “…I’m sorry?”

Customer: “Camera. Wrist strap.”

Me: *trying to guess* “Um, do cameras come with wrist straps?”

Customer: “No! Do you sell them separately?!”

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Questionable Questioning

Take Back That Rollback

| UK | Crazy Requests

(It’s promotion changeover day, so I’m making my way around the store removing all of the old price tickets that need to be changed and replacing them with new ones. Some of them have lower prices on.)

Customer: “How dare you?!”

Me: “Sorry?”

Customer: “How dare you lower these prices? You’re taking money away from this business! Get me your manager, please!”

Listening Is Believing

| Michigan, USA | Technology

(At the store where I work, we have a rewards program. If customers spend a certain amount of money, they get to go online and print off a coupon that takes money off of their order. One day, I am working the register and this happens.)

Caller: “I can’t print off this coupon. It won’t let me log on to my account!”

Me: “Do you have the right email/password?”

Caller: “I do. This is the password to my email address!”

Me: “It’s different than your email’s password. This is a completely different site, and is different than checking your email.”

Caller: “It won’t work! Make it work! This is so stupid! Fix it!”

Me: “Does it give you an option to change your password?”

Caller: “No! Make it work!”

Me: “Try changing your password—”

Caller: “That won’t work! I know the password to my email address!”

Me: “If you change it, you should be able to get in.”

Caller: “This is ridiculous!”

(She finally agrees to try and change password, and clicks the link.)

Caller: “Oh! That worked…”