Made The Wrong Call

| Reno, NV, USA | Working | November 3, 2014

(Dad and I go to a store to get my failing smartphone switched with his fully functioning one and to get him a new phone. Please note: my dad is 63, I’m 24, and we have similar features. I approach the tech help desk and two techs come up to help me while my dad looks at phones.)

Older Female Tech: “So, you want to switch out your phone with your… husband’s phone?”

(My jaw drops in shock and horror.)

Me: “What?! No! Not even close.”

(The other tech, who’s male and around 30, looks uncomfortable and walks to the other end of the counter.)

Older Female Tech: “So, he’s your… dad, right?”

Me: “Yes. He is my father.”

Older Female Tech: “Sorry, you guys came in together, I just thought…”

Me: *shaking my head* “No…”

(She walked away from me to go help another customer. I just sat there horrified. After we got dad’s phone set up and walked out, I told him what she said. He said he was flattered that she thought a “young thing” like me would marry a guy his age.)

Can Put A Lot Of Processing Power In Her Voice

| NY, USA | Working | October 31, 2014

(My roommate is tiny, quiet, and shy, and she is not comfortable speaking English. I am going to buy a new laptop for college courses, and she comes along. A tall and imposing salesman pounces on us.)

Salesman: “Hi, I see you are interested in some laptops, we have the best ones over here.” *points to lower end laptops*

Me: “I really need the extra power; I was looking at the newer processors.”

Salesman: “Well, now, here is how the new processors work…” *starts into technical description with a lot of jargon*

(My roommate tries to say something but is too quiet. After a few minutes, she has had enough and shouts:)

Roommate: “KNOW HOW WORKS!”

(The sales man looks shocked.)

Salesman: “What would you know, little girl?”

Me: “She worked in manufacturing the processors and is currently working on a Ph.D. in processor design.”

(The salesman storms off and shouts back:)

Salesman: “Well, I’m from [Company] to sell printers!”

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You Coulomb Make It Up

| Laval, QC, Canada | Working | September 24, 2014

(I go to an electronics store to buy an adaptor for a LED strip I recently bought. An employee welcomes me as I ask to be shown where in the store they keep the various adaptors. They kindly ask me what I need, and as I am saying I need a 6 amperes adaptor, they quickly grasp a package and proudly state:)

Employee: “Here, this is what you need.”

Me: “Huh… This reads 600 mA?”

Employee: “Yes, that’s it: mA is a fraction of an Ampere, and 600 mA is 6 A. It’s like the litres; 500 ml is a litre…”

Life Through An Outrageous Lens

, | NH, USA | Right | August 22, 2014

(At six o’clock in the morning I have just arrived at my job selling cameras for an electronics/appliances store. A woman comes in, wearing either a pink track suit or her pajamas, I am not sure which.)

Customer: *waving the store flyer at me* “I want to buy this special package! The one with a camera body and two lenses for $500!”

Me: “Okay. I’ll start getting those things for you.”

(I went about, gathering the individual items from stock. When I total it all up, the bill is over $650.)

Customer: “This is too much! This ad says it is $500!”

Me: *turn to the supervisor* “This bundle isn’t adding up the way the flyer says it should. What’s up?”

(The supervisor looks at the bill on the computer, then at the flyer, and explains.)

Supervisor: “This is a special package deal the manufacturer sent us. It has two lower-quality lenses and a camera body in one box. We only got six of those packages and they sold out hours ago.”

Customer: “This says two lenses and a camera for $500! I want it for this price, not $650!”

(The supervisor calls the shift manager, who is a woman not easily swayed and not one to be trifled with. She explains the situation to the customer again. The two of them try to talk sense into the customer while I quietly withdraw and look for something else to do, hoping I don’t get drawn back into the fray. Eventually, the customer gets the message, or so I think.)

Customer: “I don’t care what you say. I want this package at this price. If you won’t sell it to me, I’m leaving and I’m not coming back, ever again!”

(Then she storms off to another part of the store. I think she is gone for good, so I put the items back on the shelves. I just finish when the woman in the pink pajamas comes back.)

Customer: “I have decided. I am going to teach this store a lesson! I am going to buy all those things, and then I will go to customer service and return them!”

Me: “Madam, please don’t involve me in your revenge.”

(With no other choice I get her order together again and this time, she lets me ring it up. She swipes her credit card while I put all the boxes in a bag. Then, true to her word, she stomps straight to customer service. After she’s gone, I ask the supervisor:)

Me: “If I have another customer like that, do I have to put up with her, or can I just tell her to get lost?”

Supervisor: “Just put up with it and ring her up. She’s not ‘hurting’ anyone but herself and her credit rating. Everyone from you to the credit card company will know she’s an idiot.”

(I had to grin at that and went through the rest of my hectic day with a smile.)

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Not-So-Smart Phone, Part 11

| AL, USA | Right | August 16, 2014

Customer: *storms into the store, tosses his phone at me* “D*** thing doesn’t work!”

Me: “Oh, I’m sorry, sir.” *picks phone up* “What seems to be wrong with it?”

Customer: “It’s broken. Doesn’t work.”

Me: “Well, I understand that, sir, but what is or isn’t it doing?”

Customer: “It won’t let me log into my email. It’s broken. Fix it or get me another one.”

Me: “Well, sir… Is it possible you just put in the wrong password?”

Customer: “No. No, that ISN’T possible. I put in the password the way I always do.”

Me: “Well, let’s do this then, sir.” *I pull out my own phone* “I know my phone works. I’ll log out of my email on here, and you can try logging into it on mine.”

(The customer tries to log in on my phone, and it doesn’t work.)

Me: *smiles* “Now then, sir, either you just broke my phone, in which case I’ll need you to replace it, or you just forgot your email, and I can help you reset your password.”

Customer: *grumbling* “Let’s reset the d*** password, then.”

 

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