icon_checkout

Refunder Blunder, Part 21

, | Red Deer, AB, Canada | At The Checkout, Crazy Requests

(It is a busy day at work and the phone keeps ringing. Since I am the only person at customer service, I am supposed to answer the phones, and if I am on the phone and a customer walks up I am supposed to let them know that as soon as I finish on the phone I will help them with whatever they need.)

Me: *on the phone with the customer* “I hope I helped you with everything you needed. Thank you for calling, and please have a nice day.”

Customer: *tapping her fingernails on the counter* “FINA-F***ING-LY! I’ve been waiting here for ten minutes waiting for someone to help me.”

Me: “Ma’am, I am terribly sorry, but I am the only one at customer service today, because my coworker called in sick, but I am here to help you with whatever you need. Do you want to do a return today?”

Customer: *pulls a box for a cordless phone out of a bag* “This phone won’t work anymore; I would like a refund.”

Me: “Okay, I would be happy to help. Do you have your receipt?”

Customer: *huffing and puffing* “Why would I need my receipt? I bought it here and I would like a refund.”

Me: “I’m sorry, ma’am, but our store policy is that without a receipt we cannot accept refunds on open-boxed products. Luckily, the receipt would still be in our system. Do you have the original method of payment with you?”

Customer: “I do.” *hands me her debit card*

Me: “Okay, great! I just need to know when you purchased the product.”

Customer: “Shouldn’t you already know that?! You have my debit card.”

Me: “Yes, ma’am, but we have to search for it by the date as well. We have regular customers that purchase so many things each month. It helps us find the exact date the product was purchased so we can reprint the receipt for you.”

Customer: “The product was purchased April of 2012.”

Me: *hands the customer her card* “I’m sorry, ma’am, but I can’t return this. It is out of policy.”

Customer: “That’s ridiculous. I shop here all the time!”

Me: “Our return policy is 30 days. Some items are only eligible for 14 day return policy, with a 14 day grace period. I’m sorry, ma’am, but I can’t return this.”

Customer: “This is f****ng ridiculous! I’m going to [Competitor]. They do a return no matter what!”

Me: “Ma’am, I was customer service for [Competitor]; they are going to tell you the same thing, and because you never bought it there, they won’t return it.”

(The customer stormed out of the store. She pushed one of our GMs out of the way while she left. I made a phone call to the competitor store telling them she was on the way and they phoned all the other stores around the area. She never got her refund. She went on to our website and complained about me ruining the return for her.)

Related:
Refunder Blunder, Part 20
Refunder Blunder, Part 19
Refunder Blunder, Part 18

Engaged In A Search

, | Seattle, WA, USA | Bizarre, Love/Romance, Popular

(I am shopping with my fiancé, and step out of the store to take a phone call. When I re-enter the store, I can’t find my fiancé.)

Employee: “Miss, can I help you find something?”

Me: “No, I don’t thinks so. I’ve lost my fiancé.”

Employee: “We don’t sell those, but good luck!”

With Every ‘Like’ I Like You Less

, | Birmingham, AL, USA | Bad Behavior, Technology

(A young teenage girl walks in the store:)

Girl: *with attitude* “I, like, bought this $80 phone case like two months ago and it’s, like, completely broken now. Like, what do I do?”

Me: “I’m sorry, ma’am, but the case is way past the store’s return policy; however, it does have a one-year manufacturer warranty you can go through.”

Girl: “That’s, like, so f****** unhelpful. You suck.”

Me: “I’m sorry, ma’am, but that’s all I can help you with.”

Customer: *observing this conversation to me* “Please don’t apologize to that brat. She obviously just needs to work for something for the first time in her life.”

Girl: “This store sucks and I, like, so just wasted my gas for this s***.” *storms out of store*

Page 1/41234