A Half-Hour Of Kindness Goes A Long Way

, , , , , | Hopeless | May 11, 2019

In the video game store where I work, I have a couple of regular costumers that come once or twice a week: a mother and her son, about seven years old. I especially know them because they always ask for Lego games and the mom plays with her son… and they are fairly good, too.

Our store also has a special promotion with the receipts; for every hour you play, we put a seal on your receipt and when you get ten seals total, you get a free hour.

The mom and child couple have gathered the ten seals and ask for their game, though the kid’s mom tells me they have something important to do and to tell her in half an hour so they can go. She assumes once that half an hour is done and they leave, that means she can’t redeem the rest of the promotion.

I tell her to not worry; she can return when she’s done and she can play the half-hour she has left. She seems pretty happy about this.

So, they leave after the first half-hour and they return later in the day. As I promised, I’m honoring her deal and giving her the half-hour she missed. To my surprise, she’s come with a cup of coffee she gives me as thanks. It’s been a really cold day, so it really hits the spot. It was a simple gesture, but really made my day.

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His Brain Is Offline

, , , , , | Right | October 19, 2018

(I work in a video game store that also rents consoles by the hour. However, for some reason, since I opened, there has been no Internet connection. As such, our Xbox One is completely unplayable and some games in our Xbox 360 consoles that require an account to log in are also inaccessible until it’s solved with the company. A regular customer comes to the front desk.)

Customer: “Hey, can I get one hour of Black Ops 3?”

Me: “I’m sorry, we have no Internet and the games on the One aren’t playable.”

Customer: “Oh, okay… then give me an hour of GTA V in the 360.”

Me: “Sure thing.” *I start to get the controller*

Customer: “Can you put it online, please?”

Me: “Um… we don’t have any Internet. Sorry.”

Customer: “Oh, right. Then just get me Gears of War instead.”

(I do as he says and then go to attend some customers at the register. Soon I notice he’s flagging me down.)

Me: “Yes?”

Customer: “The game isn’t letting me log into Xbox Live.”

Me: “…”

(Luckily, this time he really understood the concept of not having Internet.)

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Cycle On To The Dealership

, , , | Right | June 3, 2018

(I work in a video game store that also has consoles that people can rent for the hour. Since the surrounding streets are a tad unsafe, my boss lets me keep my motorcycle inside the store, next to my work station. One day a man with a kid starts looking around the store and approaches me.)

Customer: “How much is the motorcycle?”

Me: “Excuse me?”

Customer: *points at my motorcycle* “That one. How much is it?”

Me: “It’s mine; I don’t sell it.”

Customer: “Don’t be ridiculous. It’s in the store; it must be for sale. How much?

Me: *giving up* “30,000 pesos.”

Customer: “What? That’s insane! In [Dealership], it’s only 14,000!”

Me: “May be a better idea to buy it there, then.”

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Unfiltered Story #102118

, | Unfiltered | December 24, 2017

In the video game store I work, I have a couple of regular costumers that come once or twice a week: a mother and her son, about seven years old. I specially know them because they always ask for Lego games and the mom plays with her son… and they are fairly good too.

Our store also has a special promotion with the reciepts; for every hour you play, we put a seal on your reciept and when you get 10 seals total, you get a free hour.

The mom and child couple have gathered the ten seals and ask for their game, though the kid’s mom tells me they have something important to do and to tell her in half an hour so they can go. She assumes once that half an hour is done and they leave, that means she can’t redeem the rest of the promotion.

Well, I tell her to not worry, that she can return when she’s done and she can play the half an hour she has left. She seems pretty happy about this.

So, they leave after the first half hour and they return later in the day. Like I promised, I’m honoring her deal and giving her the half hour she missed. To my surprise, she’s come with a cup of coffee she gives me as thanks. It’s been a really cold day, so it really hits the spot. It was a simple gesture, but really made my day.

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A Couch Cheese-Potato

, , , , | Right | December 12, 2017

(I just started working at a game store that has an upper floor where people can go play games in private, and can also order some snacks. My new boss is telling me that before closing time I must go and clean the gaming rooms.)

Boss: “Be sure to check everywhere. You’ll be surprised by the ways customers can dirty up the place.”

(I go ahead and clean up the place. I do find a surprise while doing so, and when finish, I relate to my boss:)

Me: “Seems one of the kids that was here earlier didn’t finish his cheese snack and, for whatever weird reason, decided that the best course of action was to stuff the half-finished bag inside the couch.”

Boss: *chuckles* “I wish I could tell you that’s the weirdest thing I’ve found.”

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