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This Pizza Party Is Going To Hit A Little Different

, , , , , , , | Right | August 2, 2026

CONTENT WARNING: Mention of death.

 

We’re having a normal early evening doing normal early evening things when a woman walks in; I would have sworn she was in the wrong place. We’re a clean place but a bit shabby – we make great pizza, but it’s definitely not a fancy joint.

This woman is in a business suit and heels, carrying a bag the counter girl told me later costs more than my fairly decent and newish car.

She walked up to the counter and smiled.

Fancy Customer: “Hello, is the manager in by chance?”

Oh dear. Alarm bells already ringing. We summoned the flour-covered manager from where he was prepping dough.

Fancy Customer: “I’m very sorry to pull you away from your work, I just need a moment of your time. How much notice would you need for eighty pizzas delivered twice a day for three days?”

Four hundred and eighty. Pizzas. To date, our biggest catering order ever was for a BIG wedding, and it was sixty pies.

My manager manages to shake off his stunlock long enough to answer.

Manager: “Well, that’s… a lot of pizza. I would need at least a month’s notice to make sure I could get all the ingredients on hand at once, plus the staff required; we’d need… probably a van, I think, I can’t imagine it’d fit in a car…”

The woman nods along, never breaking a pleasant face.

Fancy Customer: “All perfectly understandable. Of course you would need to charge accordingly for all that; I’m happy to give you time to run the numbers. Could we possibly organize it for the 12th, 13th and 14th of November?”

It was June.

Manager: “I… yes, that’s plenty of notice. What kind of pizza were you wanting?”

Fancy Customer: “Oh, a mix of everything. I understand you likely can’t offer gluten-free from a shared kitchen, but definitely some vegetarian and vegan options would be wonderful. Whatever your best sellers are would be fine.”

The manager asks her to hold on for just a moment while he goes to the office and calls the owner to ask about a fair price. The owner is as baffled as we are. While the woman is waiting, she actually looks at the menu board and orders from our shell-shocked cashier. We all go back to what we were doing while the woman patiently takes a seat and scrolls on her phone. The manager reappears.

Manager: “Sorry. This wasn’t quite a scale we’re used to. The owner is on his way down now to hammer out the details with you, but I’d like to warn you, the numbers he was throwing around were… high. And he said he’d definitely need a deposit.”

Fancy Customer: *Waves a silver credit card.* “I will happily pay up front.”

I don’t know anything about credit cards, but my manager said it was some very fancy kind that doesn’t have a pre-set limit that they basically only hand out to people who make my yearly wage in a week.

The owner comes down and embarrassedly invites the woman into the somewhat messy and cluttered office to talk through the order. She reappears to collect her pizza and leaves, smiling and warmly thanking us on her way out. The owner is standing in the doorway holding the credit card receipt and looking like he might cry.

Manager: “So we’re doing it? Where’s it going?”

Owner: “The… the hospital. Her little boy drowned a few years ago. For his birthday every year, she organizes food for a few days for everyone working. Lunch and dinner so people don’t miss out, to thank them for trying so hard to save him. Some of the pizzas go to the ambulance base and the fire station that sent the crews out.”

We were all very quiet for a few minutes. We found out she usually goes to the hospital and just asks a few random staff what their favourite food is to grab after a shift – she’d just fluked that two people she asked were our regulars.

It was hard when November rolled around – but we did it with minimal hiccups and the hospital staff got their food. If I ever have that kind of money, I hope I use it on stuff like this. Happy birthday, Daniel – I’ll be thinking of you this November.

Jewel Of Denial

, , , , | Right | August 1, 2026

A woman walks through the security scanner at the airport and immediately sets it off. It takes me half a second to look at her to realize why.

Me: “Ma’am, you need to remove all your jewelry.”

Customer: “Oh, I thought I’d be okay to wear it because I’m White.”

Me: “That… doesn’t change the fact that you can’t be wearing all that metal on you.”

Customer: “It’s not metal. It’s gold!”

Me: “Gold is a m—you know what, never mind. Please remove your jewelry and step through again.”

Customer: “But why?! I’m not a Muslim! I’m obviously not going to try anything!”

Me: “Ma’am, I’m not going to ask again.”

Customer: *Muttering and taking off her necklace and rings.* “This is letting the terrorists win, you know!”

Brocco-Lies

, , , , | Right | July 31, 2026

Customer: “Is the broccoli gluten-free?”

Me: “Of course.”

Customer: “It doesn’t look gluten-free.”

Me: “Broccoli is naturally gluten free.”

Customer: “But they’re so… chunky!”

Me: “What does that have to do with it being gluten free?”

Customer: “If it’s big or fat, that’s the gluten?”

Me: “Gluten is a protein from wheat and rye.”

Customer: “No, gluten is from gluttony, which means fat. If something is fat and chunky, it’s because of all the gluten. I know words.”

Me: “Well… I can promise that our Broccoli is gluten-free.”

Customer: “Hmm… fine, but if I taste any gluten I’ll be asking for a refund.”

Over-Easy To Confuse

, , , | Right | July 30, 2026

I work at a ramen place. The customer prefaces their order by informing me that they are vegan. Cool. No problem. I inform them of the vegan options on our menu.

Customer: “Great. I’ll have the vegan ramen with seaweed, extra tofu, and an egg.”

Me: “Uh… the egg isn’t vegan.”

Customer: “Yes, but you know I’m vegan now; I’ve informed you, so you need to provide a vegan alternative.”

Me: “That’s not possible.”

Customer: “Your menu says to ask about ingredient substitutions based on intolerances and preferences.”

Fine, I’ll play this game.

Me: “Okay. What would you like to substitute for the egg?”

Customer: “I want an egg, but I want it vegan.”

Me: “What is a vegan egg?”

Customer: “An egg… but vegan.”

Me: “This is going in circles. An egg is never going to be a vegan option as it’s not possible to get it from anywhere but an animal. I can give you more of the mushrooms, garlic, ginger, or spring onions, but there’s no way we can provide an egg and keep it vegan.”

Customer: “The other places do it for me!”

Me: “The other places are lying if they’re telling you their eggs are vegan.”

Customer: “But that’s what they say! They even charge me extra because the eggs are special vegan versions.”

Me: “You really must tell me what these places are!”

Customer: “So you can try them?”

Me: “So I can report them.”

Roll For Deception

, , , , | Right | July 29, 2026

A customer has been trying to return an item that is way outside our return policy (and is even an item we can’t usually accept returns on anyway). Then the customer tried that tired old tactic:

Customer: “But your help line said I could return it here!”

Me: “Our help line? [Company] help line?”

Customer: “Yeah!”

Me: “Are you absolutely sure, ma’am?”

Customer: “Absolutely positive!”

Me: “You can recall them specifically saying that?”

Customer: “I remember everything clearly!”

Me: “Well, in that case…”

I take out a piece of paper; the customer is smiling, thinking they used some magic spell to get me to accept the return. Her smile disappears quickly when I say:

Me: “Okay, I’m going to fill out an incident report. We can’t be having [Company] employees on our helpline blatantly lying and giving out false information like that. Please let me know what date and time you called them, and the name of the agent you were speaking to. Since you remember everything clearly, I’m sure you can help me fill out this form.”

Customer: “I… uh… it was… I mean… last week I think?”

Me: *Poised with my pen.* “I need the date and time, ma’am.”

Customer: *Angry.* “Look, you should just accept the return anyway! I know what I was told! It’s rude to question the customer! This is terrible customer service!”

Me: “Ma’am, my completing this incident report is how we improve customer service. Now, what is the name of the agent you spoke to so I can ensure they are reprimanded and retrained?”

She threw her hands up in the air and stormed away, and I put away the incident report form, which was actually my own personal printout of Dungeons & Dragons stats, because I knew I was never going to actually be writing anything down…