PIN-Headed, Part 13

, , , , , | Right | September 2, 2020

I work in a department store that has its own credit card available with store perks, which has good deals especially on days like Black Friday. At the till, the extent of our dealings with the credit card are encouraging customers to apply for the card, giving leaflets with info, and helping customers paying off their monthly bill.

It is my first Black Friday in retail and, unsurprisingly, the queue is out of the door. I have done about four hours so far and although it’s been difficult to keep up a good pace so people don’t get impatient, everyone has been generally very pleasant so far!

An older couple gets to the front of the queue.

Me: “Hi, how can I help?”

Male Customer: “Yes, we have the [Store] credit card and we’ve forgotten the PIN number. Can you sort this out for us, please?”

Me: “The creditors would be the ones who could sort that out for you, with the information you have when you signed up. You can call or email them to request a new PIN, or I can find a number for you here so you can call them.”

Female Customer: “Yes, but we want to use it today. It’s Black Friday. Could you check if our PIN is correct?”

Me: “I’m so sorry, I don’t get access to that information at the till point, unfortunately. Your options are to call up the company at this phone here, or try and purchase an item using your PIN; then you’ll be able to see if you have it correct.”

Female Customer: “This is absolutely ridiculous. Can’t you see if we have the right PIN?”

Me: “I’m very sorry, I don’t have access to customer information and we can’t reset PINs or other personal information at the till point. If you wanted to try and make a purchase, we can check if it’s correct and you can always return it; that’s all I can do.”

The male customer is tutting and turns to shake his head and mutter at everyone behind him.

Male Customer: “This is awful service. It’s a simple task and you can’t do it?”

They are both giving me the evil eye and generally trying to get a consensus from all the other shoppers that I am THE WORST CASHIER EVER.

I am now panicking because the queue is getting longer and I have no clue how to end this and not start crying because I am definitely not thick-skinned enough for retail.

Me: “Let me get my manager and I’ll see what she says is the best option for you.”

My manager hears their predicament.

Manager: “Unfortunately, your only options are to try and purchase an item and see if you remember your PIN correctly, or to call up the credit company to reset your PIN.”

Male Customer: “Oh, we already called them; they said they’re sending out a new PIN within two weeks!”

Me: “…”

PIN-Headed, Part 12
PIN-Headed, Part 11
PIN-Headed, Part 10
PIN-Headed, Part 9
PIN-Headed, Part 8

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A Continuing Rise In Cases… Of Racism, Part 2

, , , , , , | Right | August 14, 2020

We have just opened after lockdown and it is our second day back at work. Due to government restrictions, we can only let a certain number of people in and can only allow for limited service — mostly sales. We have therefore put a barrier on the door with a staff member constantly manning the barrier. This time it is, unfortunately, my turn when a horrible old woman stops at the barrier.

Customer: “Well, are you open or not?”

Me: “Hi! Of course we are, but it’s only for limited service due to maintaining social distance. How can we help you?”

Customer: “Well, obviously, I want help with a phone. This is a phone shop, isn’t it?”

Me: “Yes, so tell me how can I help you with your phone. What seems to be the issue?”

Customer: “It’s obviously not working. I wouldn’t be here if it was working, would I? My phone isn’t working and I want to see what phones you have. Are you going to let me in or not?”

Me: “At this moment, due to how small our shop is, we are not allowing browsing because we cannot do that and maintain the two-meter social distance. I can, however, pass you to an advisor and they can discuss your options. Is that okay?”

Customer: “So, you’re saying I can’t look at phones? How am I supposed to know what to buy if I can’t look at different phones?”

I am slightly frustrated because I have literally just answered that.

Me: “As I explained, our advisors will go through certain phones with you on the computer; however, you cannot physically hold phones or even browse through the ones we have in store. If that is okay, please let me know.”

If she says yes, I will let her in.

Customer: “This is ridiculous! If you can’t serve me, why are you open?! You shouldn’t be open! And what are you, a security guard? People like you are usually…”

She trails off, rolling her eyes. I am a brown female, and because of what I wear, I am very obviously of a certain religion people associate with violence. I wish I could say I’m surprised.

Me: “Excuse me? People like me are what, exactly?”

Customer: “All you salespeople.”

It’s very obvious that’s not what she meant.

Me: “Look. I have already given you all the options. If you don’t want to speak to an advisor, you are free to browse our options online.”

Customer: “Open the door so I can speak to someone!”

Me: “Okay, there are guided markers on your right; please follow them.”

I open the door and the woman turns left.

Me: “Excuse me! Excuse me! Please go to the right!”

The woman pretends not to hear me and stops at one of the phone displays and begins looking at a phone. I am so mad at this point I have to regulate my breathing to not scream at her.

Me: “Miss, if you are going to ignore me and browse despite the fact that I told you not to, I am going to ask you to leave.”

The woman still pretends she can’t hear me and strolls on. I speed to one side and stand in front of her to block her. 

Me: “Please move HERE.” *Points* “You are breaking the government-mandated social distancing rule.”

She turns her head the other way and stays put. At this point, my white colleague comes over to my side.

Colleague: “My colleague has been very patient and very clear. Please move or leave this store. If you can’t do either, I am going to call the police.”

The woman rolled her eyes and moved to the right. My colleague motioned that she would take over so I could go back and destress.

When I went through the back, my managers asked me what happened and when I relayed the whole scenario, they said I should have asked her to leave when she began her racist rant. I know they would have supported me, but I am always afraid of being confrontational because of my ethnicity and religion. 

I later found out that my colleague kicked her out five minutes into their conversation because she kept making racist remarks about me.

A Continuing Rise In Cases… Of Racism

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It’s Sweet When The Truth Comes Out

, , , , , | Right | August 6, 2020

I am working as a waitress.

Me: “Good evening. What can I get for you?”

Customer: “Well, you tell me. I am allergic to sugar.”

The guy at the same table, presumably on a date, speaks up.

Other Customer: “Is that even possible? Like, wouldn’t you die without sugar?”

Customer: “Oh, I mean I’m on a diet. It is just what I tell people so I don’t they don’t add any to my meal. I think I will take the ice cream.”

I had to go to the kitchen to laugh. The guy left halfway through their dinner.

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Unfiltered Story #195936

, , | Unfiltered | June 8, 2020

Tables turned here. I’m the customer, and I’m just home from a flight from London. I fancied a beer, but there were none in the fridge. I told my wife I was going to the supermarket for some, and my daughter asked if she could come with me. Certainly. Picked up the beer (famous Irish stout) and some bits and pieces. We got to the checkout, I put the shopping onto the belt, and one of the cans suddenly split, covering me and my daughter in stout. She has on a pretty dress, and I’m in suit, tie, and a cashmere overcoat.

Checkout guy: “Awww, and I just cleaned this area.”

Me (Sighing, and taking him by the shirt): “Get a manager here now.”

We Really Hope These Are Not All The Same Customer

, , , , , | Right | May 13, 2020

I have been working in hospitality for twelve years and have stumbled across many hilarious and terrible customers in my time. The best ones ask the stupid questions, though.

Customer #1: “What’s the difference between the cold Guinness and regular Guinness?” 

Customer #2: “What’s in a Bailey’s Latte?”

Customer #3: “I’d like to order a pizza, please.”

Me: “We don’t sell pizzas here.”

Customer #3: “You do!”

The customer points to the menu where it says, “Panini.”

Customer #4: “Are there nuts in the pecan chocolate brownies?”

Customer #5: “I’d like a chicken tequila masala!”

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