Unfiltered Story #210611

, | Unfiltered | October 11, 2020

(I was the manager for an online clothing retailer. Two weeks prior to this one of our customer service agents had received a call from this customer about our sizing, and had previously explained all I had to and told him we would inform him if anything changes. The customer calls again, yells at our customer care representative and asks to speak to a manager.)
Me: Good afternoon Sir, I was told you had a complaint to make. Could you please let me know what happened?
Customer: I called two weeks ago, I wear a size XXL and your sizes only go up to XL. I really liked a few of your designs and was wondering what you could do for me, your customer care agent was very unhelpful.
Me: What did you have in mind, Sir?
Customer: Well, I was wondering if you could either order shirts my size, or if I could bring in my own shirts for you to print the designs on.
Me: Sir, I am really sorry. But we order our shirts from India in massive batches and cannot place an order for a small amount of XXL shirts. Our printing machine requires a specific fabric, therefore, we cannot allow you to bring the shirts, not to mention we print the images directly onto them and the machine cannot take that size yet, the image would be too small and we cannot be held responsible for any damage to the shirts.
(Customer begins to get angry and I have to repeat the process of explaining this multiple times.)
Customer: Well, how will you service me then?
Me: There is nothing I can do currently, but we will begin offering larger sizes next year, so I would be glad to provide you with discount codes you can use when that does happen.
(The customer at this point begins yelling and threatening to take our designs and get them made elsewhere)
Customer: I asked to speak to a manager! Why I was put on the phone with a young s*** like you! I demand to speak to the owner!
(I do sound quite young over the phone.)
Me: Sir, I would appreciate it if you refrained from using such language. None of the owners is present currently and I am the highest ranking employee in the office otherwise. They will also tell you exactly what I did.
(He kept yelling, cussing and insisting until I gave him the contact number to one of the owners, who also happens to be my dad’s best friend. I then call him and let him know of the call. When the customer called him acting innocent, he threatened to use the recording of the call to send him to the police for speaking to one of his employees, and a woman in general, in that manner and that he has been blacklisted from our company.)

Unfiltered Story #198730

, | Unfiltered | June 28, 2020

(I was visiting this store whilst on holiday from the UK with my partner and was already getting fed up with how rude people are as there is a very visible hierarchy)

I did work in retail and i know how much tidying up after customers can be a pain, so i try and keep the area i am looking through as tidy as i can.

As i was browsing the clothing section (shorts mainly) i had the shorts which weren’t my style or size in my arm as i was going through the pile, i then heard a voice behind me, asking for help, as i turned around i saw a girl in her early 20’s who was about 5ft tall trying to reach from a high shelf.

Young customer: (in a snarky tone) Do you have this in an M

As im 6ft i thought she just couldn’t see the other items on the shelf, as i flicked through i saw there where only small and large left.

Me: No looks like they only have Small and Large no Medium.

Customer: but i need an M

Me: Medium

Customer: M

Me: You need medium and they dont have any.

Customer: (now abit annoyed that i couldn’t magic one up for her, scrunches her face up and scowls at me) but i need an M, people like you are no use at all.

Im a patient man but this really got to me as i had no reason to help her in the first place.

Me: Seeing as i dont work here i guess not

I would have been mortified if i had been speaking to someone like that, but she had no look of regret or sorry or anyhting, just said oh then walked away to harass another member of staff

Or… You Could Just Not Be An A**hole?

, , , , | Right | May 20, 2020

I sell items online. I can’t give a fixed price since I do retail and wholesale. I created a WhatsApp group so that my customers can see all my items at once instead of sending pics individually. One of my customers asks me on the group, “How much is this?” A BRILLIANT customer pops up out of nowhere and starts giving him the wrong prices.

Me: “Kindly don’t chat in the group so we don’t annoy other customers. Please text me in private.”

The brilliant customer keeps on giving the wrong prices for my items. I text him in private.

Me: “Kindly be polite.”

Brilliant Customer: “It’s a stupid way to sell. Put a price on each item to fix the price so no one will do what I did to you.”

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Pretty Rich Coming From The City That Has An Atlantis

, , , | Right | April 10, 2020

(I work for a huge hotel company that has hotels around the world; in particular, we have a few beside the beach. However, since I started this job and have been answering the phone for reservations I have gotten this question every week.)

Guest: “Is [Hotel] Beach Hotel beside the beach?”

(Please note that the hotel could only be closer to the beach if it was in the ocean and this is evident through the website and the name.)

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The Universal Translator Can’t Translate Entitlement

, , , , | Right | March 10, 2020

(I work at the front desk of a luxury business hotel and I speak five languages. I also work with people from over seventy different countries, most of whom speak at least two languages, as well, so we pretty much cover every main language in the world. Still, people seem to think we are robots.)

Me: “Welcome to [Hotel]; how may I assist you?”

Guest: *speaking very fast in a language I don’t recognize*

Me: “I’m afraid I can’t understand you. What language is this, so I can maybe find a colleague who is able to assist you or translate for me?”

Guest: *angrily speaking in a language I don’t understand*

Me: “Okay, may I see your passport, so I can find someone who speaks your language?” *trying to mime “passport”*

Guest: *hands me his passport*

(I have a colleague from this country at the front desk and she is standing on the other end of our desk. Why did he not go to her? I don’t know. I call her over and they talk, she checks him in, and everything is fine.)

Colleague: *after the guest is gone* “He was complaining that you didn’t speak his language even though he asked you at the beginning.”

Me: “What do you mean? I didn’t understand a word he was saying.”

Colleague: “No, he said he ordered you to speak [Language] but you kept speaking English and now he’s disappointed.”

Me: “I’m… human and I don’t think I work that way.”

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