Hats Off To Their Persistence

, , , | Right | April 25, 2018

(The dry cleaner where I work is typically very good at cleaning items without ruining anything. However, once in a while there are problems, so when taking in potentially problematic items, customers are required to sign a release form stating that we will not be held responsible. This particular customer dropped off a $200 Gucci hat, as well as a wedding dress, and is coming in to pick the hat up. The dress is not ready yet.)

Customer: “Hi, I’m just here to pick up my hat; here’s the number you gave me.”

Me: “Sure thing. I’ll have it out for you in just a moment.”

(I go to the back and grab her hat, and I don’t notice anything wrong with it at first.)

Me: “Here you go!”

(She takes, it, and then:)

Customer: “My hat is ruined! This was $200, you know, and now it’s all crinkly, and not the right size anymore!”

Me: “I’m very sorry about that. If you’d like, you can fill out this form, and leave the hat here for my boss to look at.”

Customer:No! You ruined it! I brought it in because it was stinky, and now I can’t even wear it! My husband’s a lawyer, and he will sue you over this! Where’s my dress? I want to see my dress! You better not have messed that up, too! It was from Mexico!”

Me: “I’m sorry, but as we send all clothes to our store in [Neighboring City] to be cleaned, I do not have your dress here yet. It will be back in on Friday. If you need to see it earlier, you could go to [Neighboring City] on Thursday evening.”

Customer: “I don’t have time for that! You ruined my hat, and you’ve probably lost my dress!”

(She then stomped out, leaving the hat on the counter. I put it in back with an explanation as to what happened. On Friday afternoon the customer came back in for her dress. The dress came back perfect, and we haven’t seen this customer since.)

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The Competition Can Keep Her

, , , , | Right | April 20, 2018

(I work at a dry cleaner located in the same mall as another. We are confused with them quite often, as their outside sign is much larger.)

Me: “Welcome to [Dry Cleaner]!”

(The customer hands me a ticket from a competitor.)

Me: “Sorry, ma’am, this is from [Competitor], which is at the other end of the—”

Customer: “NO! I know this is [Competitor]! I have been doing business with you for ten years!”

(I show her the many differences between the types of tickets used and explain I have been working here for twelve years.)

Customer: “You are a stupid idiot! How dare you call me a liar?!”

Me: *still trying to be patient* “Ma’am, we often get mistaken for [Competitor] because of their sign.”

Customer: *she starts pounding on counter* “You are dumb! I see you have tattoos; I bet you do drugs, too!”

Me: “Ma’am, I assure you that your clothing is not here, and I am asking you to leave or I will call the police and have you removed.”

Customer: “F*** you!”

(She stormed out and tried to slam the door. It was funny watching a person try to slam a door with a pneumatic door-closer.)

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You’re Sew Racist!

, , , | Right | April 18, 2018

(The dry cleaner where I work does onsite alterations with a seamstress on duty. The various sewing machines are clearly visible from the outside.)

Customer: “Oh my! You do sewing!”

(I get this often, and it’s usually from customers confirming said fact or expressing that they are pleased that we do it. My coworker is sewing a garment now.)

Customer: “Do you have a seamstress here?”

Me: “Yes, she is right there.”

(Keep in mind that the customer has looked at her.)

Customer: *to [Coworker]* “So, you do sewing?”

Coworker: “Yes, ma’am, all types.”

Customer: “Where are you from?”

Coworker: “Poland. I immigrated 30 years ago!”

Customer: “Well, are you sure you can handle simple tasks?”

Coworker: *looks at me, unsure what to do*

Me: *getting angry* “Ma’am, her birth country has nothing to do with her exemplary sewing skills.”

Customer: “There is no reason for you to get nasty with me.”

Me: “Ma’am, there is no reason to question her abilities based on her country of origin.”

Customer: “Well! I am new to the area and wanted to find a dry cleaner, but I see I will not be using this one!

Me & Coworker: *almost at the same time* “That’s fine!”

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Blood-Stained Clothes

, , , | Right | April 14, 2018

(The dry cleaner where I work is a drop off/pick up store; the plant is 20 miles away. The last delivery is supposed to be at 5:00 pm, but is going to be late as there was a severe car crash.)

Customer: “My name is [Customer].”

(I look up his name and see his clothes are among the ones late.)

Me: “Sir, I am sorry, but the truck is late because of a major car accident. He should be here in about thirty minutes.”

(He must have had a really bad day, because he launches into a tirade.)

Customer: “I want my clothes now!!”

Me: “I am sorry, but this situation is out of my control.”

Customer:No excuses! I have to be on a plane in one hour and must have them!”

Me: “I am sorry to hear that. I do hope there were no casualties involved in that car wreck that is preventing you from picking your clothes.”

(He left.)

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Unfiltered Story #108246

, , | Unfiltered | April 4, 2018

I work in a drop off and pick up center on a military base. All the cleaning is done in our main facility and delivered everyday. My manager has to drive over 50 miles from the main facility to the base. So it would be understandable if he was late now and then. Most of customers are very understanding, unless you are a self-righteous entitled dick. Today he was 20 minutes late, and as always my customers were understanding. Except the self righteous entitled dick. He walked in at 4:10 and tosses his ticket on the counter.

Me: “I’m sorry, sir, my delivery is running a little late. It should be here soon.”

Customer: “But it should have been ready by 4:00,” he argues jabbing the time stamp on the ticket with his finger.

Me: “I understand, sir, and I’m sorry for the inconvenience. Last I spoke to him he was at the gate. He should be here in ten minutes.”

Customer: “It doesn’t take ten minutes to get here from the gate. It takes at least 20.”

Me: “It always takes me ten minutes to get here from the gate.”

Customer: “Not unless you’re speeding.”

All I can do at this point is shake my head. I am a very safe driver, and always drive the speed limit, especially on a military base. He grudgingly leaves and my boss pulls in five minutes later. As I help my boss load the drop offs into the car, self righteous entitled dick comes back and I follow him in to process his order. The second I hang it on the pick up rail, he tears into it counting each piece (which is not a problem. I encourage my customers to check their orders before leaving.)

Customer: “Well, I guess I’m missing two.”

I check the ticket.

“There should be 13 items,” I say before I double check the count.

Customer: “What, you don’t believe me?”

I ignore him and keep counting.

Me: “13 items.”

So, he double checks while I watch him carefully.

He says nothing and pays.

Me: “Thank you, sir. Have a nice weekend.”

Still silent, he walks out.