The Biggest Stain Here Is You

, , , , , | Right | August 20, 2018

(I work at a dry-cleaners, and sometimes we have customers dropping off clothes with stains that we can’t get out. We always call them about it if this is the case, and don’t clean the clothes. This particular customer we told that we would try, but later on we decided that it wouldn’t be possible. We tried to notify the customer through a multitude of phone calls, all of which went unanswered. This is a Korean-owned business.)

Customer: “I’m here for pick-up. My phone number is [phone number].”

Me: “Okay! Let me just get that for you.”

(I bring the clothes up to the front, half of which are cleaned. The rest have bleach stains that we cannot get out.)

Me: “Unfortunately, we didn’t clean some of stained shirts because it’ll be nearly impossible to get those stains out.”

Customer: “What?! So you guys didn’t even clean them?!”

Me: “No, we tried calling you about it ahead of time—”

Customer: “I didn’t get no phone call!”

(He takes his change and leaves in a huff while spewing insults at us under his breath.)

Customer: “F***! F****** [Asian racial slur]!”

(I proceeded to glare at him, but he was too chicken to turn around.)

Don’t Try To Reason With The Losers

, , , , | Right | June 26, 2018

(I work as a customer service rep for a pretty popular dry cleaning company. I get a lot of wealthier customers at my store, and they tend to come in waves. We have a drive-thru with a sliding glass door, and a walk-in counter. I am, luckily, with my manager and her lead, which means three of our store’s four employees are there. This day, a lady has driven in and is trying to pick up clothes she never actually dropped off. All three of us are looking for any clothes that could be hers mixed in with other orders. There’s a line forming behind her, but no one’s walked in yet. An older, snobby lady behind her speaks up.)

Lady #2: *rolls her window down* “EXCUSE ME!”

Me: *runs out our front door to help her* “Hi! I—”

Lady #2: “What the h*** is taking so d*** long?!”

Me: “I’m so sorry, ma’am; we’re just having a few snags with this customer. I can he—”


Me: *managing not to flinch* “Of course! Just a pickup, then?”

Lady #2: “Yes! Four pairs of pants!”

Me: “Right away!” *runs in and rings her up, coming out with her total*

Lady #2: “I’m giving you exact change so you don’t waste my time trying to figure it out!” *takes three minutes trying to count it out, shoving it roughly into my hands, grumbling loudly*

Me: “Thank you!” *runs back into the store and gets her pants, hanging them up*

Lady #2: “Doesn’t this b**** realize she’s holding me up?!”

Me: *does the bad thing and tries to reason with her* “Well, we do end to get backed up with the window; that’s why we have the walk-in counter. It’s also a lot cooler than sitting in a hot car!” *smile*


Me: “I’m very sorry, ma’am, I hope your day is better.”


(My hair is very short, and my mother has yelled at me for getting it cut “like a butch,” and I’m overweight. Normally, I’m very thick-skinned, but this is just getting to me.)

Next Customer: *pulls up* “Well, that was bracing! You okay, sweetheart?”

Me: *nods shakily*

Next Customer: “Well, I think you’re doing great! You’ve always been so nice to me and my wife! That lady was an idiot not to see how beautiful you are, too!”

Me: *trying so hard to keep the tears back* “Thank you, sir. How can I help you?”

Next Customer: “Just dropping off, and don’t worry about the wait. If I was in a hurry, I’d have walked in! Take care now!” *drives off much more carefully*

(Luckily, I had finished my shift. I clocked out and went to my car, and cried for a solid five minutes. The lady never reported me, and when she returned a week later, she apparently didn’t even recognize me, though she complained a bit about “that fat lesbian” that treated her poorly on her last visit. I informed her that it was me, and she got really pale and sped away.)

Hats Off To Their Persistence

, , , | Right | April 25, 2018

(The dry cleaner where I work is typically very good at cleaning items without ruining anything. However, once in a while there are problems, so when taking in potentially problematic items, customers are required to sign a release form stating that we will not be held responsible. This particular customer dropped off a $200 Gucci hat, as well as a wedding dress, and is coming in to pick the hat up. The dress is not ready yet.)

Customer: “Hi, I’m just here to pick up my hat; here’s the number you gave me.”

Me: “Sure thing. I’ll have it out for you in just a moment.”

(I go to the back and grab her hat, and I don’t notice anything wrong with it at first.)

Me: “Here you go!”

(She takes, it, and then:)

Customer: “My hat is ruined! This was $200, you know, and now it’s all crinkly, and not the right size anymore!”

Me: “I’m very sorry about that. If you’d like, you can fill out this form, and leave the hat here for my boss to look at.”

Customer:No! You ruined it! I brought it in because it was stinky, and now I can’t even wear it! My husband’s a lawyer, and he will sue you over this! Where’s my dress? I want to see my dress! You better not have messed that up, too! It was from Mexico!”

Me: “I’m sorry, but as we send all clothes to our store in [Neighboring City] to be cleaned, I do not have your dress here yet. It will be back in on Friday. If you need to see it earlier, you could go to [Neighboring City] on Thursday evening.”

Customer: “I don’t have time for that! You ruined my hat, and you’ve probably lost my dress!”

(She then stomped out, leaving the hat on the counter. I put it in back with an explanation as to what happened. On Friday afternoon the customer came back in for her dress. The dress came back perfect, and we haven’t seen this customer since.)

The Competition Can Keep Her

, , , , , | Right | April 20, 2018

(I work at a dry cleaner located in the same mall as another. We are confused with them quite often, as their outside sign is much larger.)

Me: “Welcome to [Dry Cleaner]!”

(The customer hands me a ticket from a competitor.)

Me: “Sorry, ma’am, this is from [Competitor], which is at the other end of the—”

Customer: “NO! I know this is [Competitor]! I have been doing business with you for ten years!”

(I show her the many differences between the types of tickets used and explain I have been working here for twelve years.)

Customer: “You are a stupid idiot! How dare you call me a liar?!”

Me: *still trying to be patient* “Ma’am, we often get mistaken for [Competitor] because of their sign.”

Customer: *she starts pounding on counter* “You are dumb! I see you have tattoos; I bet you do drugs, too!”

Me: “Ma’am, I assure you that your clothing is not here, and I am asking you to leave or I will call the police and have you removed.”

Customer: “F*** you!”

(She stormed out and tried to slam the door. It was funny watching a person try to slam a door with a pneumatic door-closer.)

You’re Sew Racist!

, , , , | Right | April 18, 2018

(The dry cleaner where I work does onsite alterations with a seamstress on duty. The various sewing machines are clearly visible from the outside.)

Customer: “Oh my! You do sewing!”

(I get this often, and it’s usually from customers confirming said fact or expressing that they are pleased that we do it. My coworker is sewing a garment now.)

Customer: “Do you have a seamstress here?”

Me: “Yes, she is right there.”

(Keep in mind that the customer has looked at her.)

Customer: *to [Coworker]* “So, you do sewing?”

Coworker: “Yes, ma’am, all types.”

Customer: “Where are you from?”

Coworker: “Poland. I immigrated 30 years ago!”

Customer: “Well, are you sure you can handle simple tasks?”

Coworker: *looks at me, unsure what to do*

Me: *getting angry* “Ma’am, her birth country has nothing to do with her exemplary sewing skills.”

Customer: “There is no reason for you to get nasty with me.”

Me: “Ma’am, there is no reason to question her abilities based on her country of origin.”

Customer: “Well! I am new to the area and wanted to find a dry cleaner, but I see I will not be using this one!

Me & Coworker: *almost at the same time* “That’s fine!”