Save The Hood

, , , , , | Right | November 14, 2019

(I work at a family-run dry cleaner. I am finishing up high school, so I am rather young and very inexperienced with customer service. I work at the front counter, taking in clothes for cleaning and receiving payments. We have a policy where items received by 10:00 am are processed the same day, so the morning can be crazy. A lady comes in with a filthy hoodie.)

Customer: “Yeah, I’m in a rush. Can you clean this?”

(Everyone is in a rush.)

Me: “We can try. So, just the one sweater?”

(It’s a hoodie, but there’s no unique pricing for hoodies, and sweaters are the closest thing. The lady nods and I begin collecting her name and phone number and all the information for the order.)

Customer: “Thanks. I hope you can save it. It’s my boyfriend’s favorite. He was in an accident so that’s blood. I’m taking him to the hospital.”

Me: *stunned* “Okay, we’ll try.”

(She left and I had to tag and carry back the blood-soaked hoodie to the “spot” cleaner. I still can’t believe a hoodie was so special they’d stop to have it cleaned before going to the hospital!)

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I’m Gonna Strip Just Like Your Daddy

, , , , | Right | November 5, 2019

(I am white. One day when I am working the till, an older, very black man who is definitely not related to me — or my father — comes in.)

Customer: “Hi, I’d like to pick up my clean shirts and drop off this one I’m wearing.”

Me: “The one you’re wearing?”

Customer: “Yeah, I’ll just go there—” *gestures to a corner of the store* “—and change.”

Me: “Uh… are you sure?”

Customer: “It’s okay. Just pretend like I’m your dad.”

(The customer wanders over into the corner, hides behind some clothes racks, and strips.)

Me: “…”

(The customer finishes changing, comes back out wearing one of his clean shirts, and hands me the dirty one.)

Customer: “See? Just like your dad.” *grins and cheerfully leaves the store*

(My coworkers look completely baffled.)

Me: “I don’t know what just happened.”

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Maybe The Moths Ate It

, , , , | Right | September 6, 2019

(I work at a dry cleaner.)

Customer: “I am missing a jacket.” *hands me a ticket*

Boss: “This ticket is from 2011.”

Customer: “I know, but I just opened the garment bag yesterday to wear my outfit to church, and the jacket is missing. I want $100 as compensation.”

Boss: “There is no mention of a jacket on this order.”

Customer: “It is a three-piece suit. The dress, the jacket, and the scarf.”

Boss: “There is no jacket listed on the ticket. There are only a dress and a scarf.”

Customer: “Well, that is not my fault. I want my $100.”

Boss: “I’m sorry, but we were not even the owners of this business during that time. Besides, you waited seven years to come up here about this.”

Customer: “It doesn’t matter who the owners were. This is the same business regardless, and you better compensate me.”

Boss: “There is no evidence of a jacket, and we are not going to give you $100.”

Customer: “Then I will take whatever other clothes I have in here and find new cleaners because you won’t take responsibility.” *leaves angrily*

Me: *sideways eye contact with boss* “Well, she won’t be missed.”

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Unfiltered Story #153738

, , | Unfiltered | June 5, 2019

(I’m helping at the counter, giving customers their orders. A woman is clearly on a phone call with a blue-tooth ear piece so I just smile at her and take her ticket, because in my experience customers don’t want to interrupt their phone calls. After I run her credit card, she says “Hold on,” to her phone call and finally speaks to me.)
Customer: “Do you have a problem?”
Me: (confused) “No, ma’am?”
Customer: “Because you have had an attitude this entire transaction! You haven’t spoken to me once!”
(I start to say, “Well you were on your phone and I didn’t want to disturb you.” I only get as far as “you were on your phone” before she EXPLODES.)
Customer: (screaming) “THIS IS AN INPORTANT PHONE CALL, MY BUSINESS IS IMPORTANT AND I DONT’T NEED ATTITUDE FROM THE LIKES OF YOU!”
(She keeps going while I stand there, stunned, having no idea what I did to set her off. My boss finally came by and sent me to do another task so he could calm her down. He told me later that she told him not to let me touch her order because “she would screw it up with on purpose!” No idea why smiling and politely waiting for her to finish her call upset her so badly. She only came back once to pick up the things she had dropped off and she never apologized or addressed her behavior. Oh the joys of customer service.)

Unfiltered Story #150958

, , | Unfiltered | May 14, 2019

Customer: *places down a ticket and some money on the counter*
Me: *seeing the ticket does NOT belong to my parents’ dry cleaners* Phone number, please?
Customer: *gives her number*
Me: *finding no record* Do you have another number?
Customer: *gives another number*
Me: *finding her account* You don’t have anything to pick up.
Customer: *gives the first number*
Me: There’s no record of that number in our system.
Customer: *showing me her ticket, in demanding/outraged voice* How can you not when I have a ticket right here?
Me: *pointing to the sign above my head* Because we’re the New French Cleaners. Not Wet and Dry Cleaners.
Customer: *awkwardly* Oh….. *stands at the counter for few more seconds before walking out*