You Can Smell The Bad Attitude From Here

, , , , , , | Right | November 30, 2020

I work at a dry cleaners, and we clean the clothes onsite. I’ve worked here for several years, and we have a fairly easy redo policy if the customer is not happy with the result. Unfortunately, the next town over is a wealthy community, and we have to deal with several rude, entitled customers.

One evening, a woman storms in with a sweater. I can see that the paper identification is still attached from when we cleaned it.

Customer: “Smell this! This is not clean!”

Me: “That’s okay; I’ll have them reclean it for you for free. Just sign here.”

Customer: “No, you need to smell this! It’s disgusting.”

Me: “Your word is enough. There will be no charge for us to redo it. I just need a signature.”

The customer thrusts the sweater at my face.

Customer: “I want you to smell this, now!”

Me: “I can’t. I’m anosmic. Now, please—”

Customer: *Cutting me off* “I don’t care what f****** religion you are! You will smell this now!”

Me: “Ma’am, ‘anosmic’ means I have no sense of smell. You could cram a dead fish in my face and I still couldn’t smell it. Now sign here so we can clean this for you.”

She just gave an angry grunt and didn’t say another word to me as she signed the form. I printed her claim ticket, told her when it would be ready, and told her to have a nice day.

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Boy, What A Charmer!

, , , , | Right | August 30, 2020

I work at a rather small dry cleaning place. A man comes in to pick up a suit with his young son. Usually, our customers’ children are too shy to talk to us.

Son: “Do you know how old I am?”

Me: *Taken aback* “No! How old are you?”

Son: “I’m four and a half years old.”

Me: “Wow. I’m twenty-one. I’m old!”

Son: *Thinking hard* “Yes.

I continue the transaction with the customer. 

Son: *To his father* “Dad, can I press the green button?”

Customer: “Of course you can!”

The customer puts in his card into the machine, and I go to type in the price, pressing the green button when I do.

Son: “But I wanted to press the green button!”

Me: “Oh, I am so sorry. You can do it now.”

He presses the green button, and two receipts come out, one for the customer and one for me. 

Me: *To the customer* “Would you like your receipt?”

Customer: “Yes, please!”

Son: “Daddy, can I have that piece of paper?”

Customer: “No, sorry, Daddy needs this one.”

Son: *To me* “Can I have that piece of paper?”

Me: “I’m sorry, but I need this one. But I can print out another one for you.”

Son: “Yes, please!”

I print out another receipt for the little boy. This one is wider and longer than the one I gave his father. 

Me: “You’re getting a big one!”

I hand him the receipt. 

Son: “Ooooh! That is big!”

The customer thanks me and says goodbye as he leaves. They turn the corner when I hear:

Son: “Bye-bye!”

Me: “Bye!”

The boy comes running into the store again.

Son: “Bye! I’ll—” *starts thinking* “—see you tomorrow?”

Me: “No, you won’t, sweetie.”

Son: “No… I’ll see you some other day, then!”

Me: “Yes, you will! Definitely!”

Son: “See you then! Bye!”

After he left, I couldn’t stop smiling for the rest of the day. That little boy made my entire week!

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Smells Like Teen Spirit

, , | Right | June 4, 2020

I work at a dry cleaning shop. A lady comes in and puts a bed cover on the counter of the register. I check out the item, unfolding it with my bare hands, to see if there is any damage or special stains on it, and I ask the customer if there is anything specific I should know about it.

I can’t find anything, and the lady tells me that there isn’t, so I just register it in the computer and take the bed cover in my arms to take it to the back of the store where the machines are. She then tells me:

Customer: ”Oh, yeah, I forgot to tell you. Be careful; it’s full of ‘teen,’ if you know what I mean.”

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She Doesn’t Know That You Don’t Know, You Know?

, , , , , | Working | May 27, 2020

I work with a woman for whom English is not her first language. Her English is actually great, but I think she thinks it is a lot worse than it actually is, so she overcompensates… which leads to scenarios like this.

Coworker: “Do you know what happened to the towels in the bathroom?”

Me: “No, I don’t.”

Coworker: “Oh. Well, I sent them to be cleaned at [Other Location]. Do you know?”

Me: “I don’t know.”

Coworker: “Oh. Well, I put a tag on them and sent them to [Other Location] to clean, but they didn’t come back. Do you know?”

Me: “I. Don’t. Know.”

Coworker: “Oh. Okay.”

I turn around to gather my stuff to go home.

Coworker: “But I put a tag on them. And sent them to [Other Location] for cleaning. And they didn’t come back. Do you know?”

I turn back to her with an incredulous look.

Coworker: “Oh. You don’t know.”

Me: “No. I don’t.”

She was actually quite intelligent and knew three or four different languages, but… boy, her questions could sure be tiring sometimes.

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In Retrospect, We Don’t Discount Retrospectively

, , , , | Right | April 5, 2020

(A customer comes in and approaches my coworker’s register.)

Customer: “I have this coupon.”

Coworker: “Oh, I’m sorry, ma’am, but that coupon’s expired and no longer in our system. I can offer you this other coupon, instead.”

Customer: “Fine, whatever. Oh, and my son came in and dropped off clothes the other day. He already picked them up but forgot to bring the coupon, can I use it for them now?”

Coworker: “I’m sorry, ma’am, but we are only able to accept coupons at drop-off, so I can only use it for your items today.”

Customer: “So, you don’t honor your coupons?!”

Coworker: “No, ma’am, as I explained, we do honor our coupons but we can only accept them at drop-off, as that’s when you pay. We can’t accept them at pickup or after you’ve already left the store with your clothes.”

Customer: “Whatever.”

(The customer paid for her current order and then stormed out in a huff. Two minutes later, she called the store to speak to a manager and once again argued that we should take her coupon for the order from two days ago that had already been picked up, and then hung up when my manager gave her the same answer my coworker did.)

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