Unfiltered Story #187796

, , | Unfiltered | March 6, 2020

*To set this up. My brother, 23 and I, 22, parents own a dry cleaning business. It has been a family business since 1954, therefore, we have grown up in the business, our mother mostly runs the show and our father is in the background. We are single employed. Because of recent events, our mother has gotten sick and my brother and I was forced to run the business. We are white folks in a black community*
(My mother has pretty good relationships with certain customers, and knows their clothes, their face, and name soon as they walk in)
Eight months into the business:
*12:30pm I come into work bit later than usual. Realizing I have 5 missed called and several texts from my brother whom is in the Cleaners, I come rushing in. A large gentleman, leaning against the counter patiently waiting. As I greeted him, I’m looking for my brother, I go in the back meeting him half way. He, panicing, tells me that [customers name] is picking up his dry cleaning but he can not find them. I go ito the front, again greeting him, I ask for his name, the date he had dropped them off and description of his garments. Whilst describing, he reminds me that he had came in a week before to pick up and given me the same description. I quickly remember the situation and calmly tell him that I had looked for his clothes under his name.*
Customer: please look again, under the name [give same name]
Me: sure no problem, give me a few moments. *i sign my brother to keep lookingas I search as well. Brother and I come to the same conclusion that we do not have those particular garments under that name.* I calmly walk back up to the front and explain that we do nothave those garments.
Customer: *progressivly aggitated * man that ain’t cool. Ive been doin business with yall for YEARS before yall was born.
Me: I understand, but we do not have a [his name] with thise garments.
*he starts cursing and continues to explain his business with us. I genuinely have sympathy for him. But despite him knowing my family, I we do not carry those garments, If infact he dropped them off*
Customer:lemme talk to your manager!
Me: our manager is sick in the hospital, she can not be reached at the moment.
Customer: I need to talk to someone!
Me: sure thing, but you will talk to my father whos the second manager/owner. *dials his #* my father picks up, i breifly give him the load down and I give the phone to the customer, I can hear my father talking with him. The customer gets even more aggitated and starts to get really angry. I then can heary mother getting into the conversation, as he argues, he is cursing up a storm. Suddenly gives me the phone, i can see the phone is hung up.
Customer: my clothes are worth more than these windows (we have big windows) Ill be back but these windows arent worth as much as my clothes and he storms out.
*but whilst was ranting, the moment he mentions our windows will be broken down, my brother calls the police.*
(Later in the same day)
*I get a call from my mom/manager/owner, she asks me what were his clothes looked like and they were significant bunch. She then gives me a name that I am well familiar for the simple fact that its a random name that is the customers alias. Soon as I look for the name, sure enough, his clothes were there…
IF ONLY HE WOULD HAD GIVEN US HIS ALIAS NAME… *Dont ever take in a name that is not their legal name!!

Unfiltered Story #187687

, , | Unfiltered | March 1, 2020

I own a dry cleaning store. Right now we have a 2 piece suit special. Bring in five 2 piece suits for $29.99. Usually They are $9.00 for both the jacket and the pants. A customer comes in with one 2 pc suit, two 3 piece suits and two 2 pc dresses wanting the special. She claims that the blouses are actually vests…… I can’t tell you how many times I had to tell her that they were blouses not vests. She continued to claim they were vests because they were part of the suits. Finally I told her in a firm voice they were blouses not vests after explaining the difference several times….. She almost left after that but I managed to still earn her business by removing one suit and having the blouses part of the special because they were similar in price….. Honestly, I kinda wished I had just let her leave. I don’t want to deal with someone like that again.

Save The Hood

, , , , , | Right | November 14, 2019

(I work at a family-run dry cleaner. I am finishing up high school, so I am rather young and very inexperienced with customer service. I work at the front counter, taking in clothes for cleaning and receiving payments. We have a policy where items received by 10:00 am are processed the same day, so the morning can be crazy. A lady comes in with a filthy hoodie.)

Customer: “Yeah, I’m in a rush. Can you clean this?”

(Everyone is in a rush.)

Me: “We can try. So, just the one sweater?”

(It’s a hoodie, but there’s no unique pricing for hoodies, and sweaters are the closest thing. The lady nods and I begin collecting her name and phone number and all the information for the order.)

Customer: “Thanks. I hope you can save it. It’s my boyfriend’s favorite. He was in an accident so that’s blood. I’m taking him to the hospital.”

Me: *stunned* “Okay, we’ll try.”

(She left and I had to tag and carry back the blood-soaked hoodie to the “spot” cleaner. I still can’t believe a hoodie was so special they’d stop to have it cleaned before going to the hospital!)

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I’m Gonna Strip Just Like Your Daddy

, , , , | Right | November 5, 2019

(I am white. One day when I am working the till, an older, very black man who is definitely not related to me — or my father — comes in.)

Customer: “Hi, I’d like to pick up my clean shirts and drop off this one I’m wearing.”

Me: “The one you’re wearing?”

Customer: “Yeah, I’ll just go there—” *gestures to a corner of the store* “—and change.”

Me: “Uh… are you sure?”

Customer: “It’s okay. Just pretend like I’m your dad.”

(The customer wanders over into the corner, hides behind some clothes racks, and strips.)

Me: “…”

(The customer finishes changing, comes back out wearing one of his clean shirts, and hands me the dirty one.)

Customer: “See? Just like your dad.” *grins and cheerfully leaves the store*

(My coworkers look completely baffled.)

Me: “I don’t know what just happened.”

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Maybe The Moths Ate It

, , , , | Right | September 6, 2019

(I work at a dry cleaner.)

Customer: “I am missing a jacket.” *hands me a ticket*

Boss: “This ticket is from 2011.”

Customer: “I know, but I just opened the garment bag yesterday to wear my outfit to church, and the jacket is missing. I want $100 as compensation.”

Boss: “There is no mention of a jacket on this order.”

Customer: “It is a three-piece suit. The dress, the jacket, and the scarf.”

Boss: “There is no jacket listed on the ticket. There are only a dress and a scarf.”

Customer: “Well, that is not my fault. I want my $100.”

Boss: “I’m sorry, but we were not even the owners of this business during that time. Besides, you waited seven years to come up here about this.”

Customer: “It doesn’t matter who the owners were. This is the same business regardless, and you better compensate me.”

Boss: “There is no evidence of a jacket, and we are not going to give you $100.”

Customer: “Then I will take whatever other clothes I have in here and find new cleaners because you won’t take responsibility.” *leaves angrily*

Me: *sideways eye contact with boss* “Well, she won’t be missed.”

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