Smells Like Teen Spirit

, , | Right | June 4, 2020

I work at a dry cleaning shop. A lady comes in and puts a bed cover on the counter of the register. I check out the item, unfolding it with my bare hands, to see if there is any damage or special stains on it, and I ask the customer if there is anything specific I should know about it.

I can’t find anything, and the lady tells me that there isn’t, so I just register it in the computer and take the bed cover in my arms to take it to the back of the store where the machines are. She then tells me:

Customer: ”Oh, yeah, I forgot to tell you. Be careful; it’s full of ‘teen,’ if you know what I mean.”

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Unfiltered Story #195832

, , | Unfiltered | June 3, 2020

(I work at a very small dry cleaning business, we have two stores our plant which is where we dry clean and our plant which is where this story takes place )

Customer: I have a drop off and a pick-up but on the drop off there are a few stains.

Me: Not a problem sir I’ll mark it down on the ticket and take care of that for you.
(Note he repeats himself about the stains for the next few minutes and we can’t always guarantee the stains will come out)

Customer: I have a pick-up as well.

Me: yes sir I was just marking the pre-spot on the ticket for you.
(I grab his order and as soon as I hang it on the store rack he grabs it and inspects it then starts getting rude)

Customer: Why weren’t you able to get the stain out?! It was just a sauce stain!

Me: unfortunately we can’t guarantee that stain will come out, I’m sorry but there is a sorry tag on the hanger (I point out the tag) that says we tried everything to get it out but it just would not come out of the shirt.

Customer: SO I HAVE TO PAY FOR THIS AGAIN EVEN THOUGH IT WAS A REDO?

Me: (stunned by what he had said) uhm no sir since you paid for it the first time this was a redo it’s free of charge I’m sorry we couldn’t get the stain out.

Customer: Do I have to pay for this again or not?!?

Me: No sir it was a free redo. No charge.

Customer: Well good because now I’ll have to get a new shirt. Better not screw up these two pieces or there will be trouble.

Me: Have a great rest of your day sir!!!

He walks out and I can finally breathe again to calm down. Some customers never understand that we do everything in our power to make them happy..

She Doesn’t Know That You Don’t Know, You Know?

, , , , , | Working | May 27, 2020

I work with a woman for whom English is not her first language. Her English is actually great, but I think she thinks it is a lot worse than it actually is, so she overcompensates… which leads to scenarios like this.

Coworker: “Do you know what happened to the towels in the bathroom?”

Me: “No, I don’t.”

Coworker: “Oh. Well, I sent them to be cleaned at [Other Location]. Do you know?”

Me: “I don’t know.”

Coworker: “Oh. Well, I put a tag on them and sent them to [Other Location] to clean, but they didn’t come back. Do you know?”

Me: “I. Don’t. Know.”

Coworker: “Oh. Okay.”

I turn around to gather my stuff to go home.

Coworker: “But I put a tag on them. And sent them to [Other Location] for cleaning. And they didn’t come back. Do you know?”

I turn back to her with an incredulous look.

Coworker: “Oh. You don’t know.”

Me: “No. I don’t.”

She was actually quite intelligent and knew three or four different languages, but… boy, her questions could sure be tiring sometimes.

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Unfiltered Story #194381

, , , | Unfiltered | May 17, 2020

I work at a small Dry Cleaners on the east end of Long Island. Today a fairly regular customer came in to drop off some shirts for cleaning and complained to the owner about a shirt that he had gotten back from us previously that had been cleaned. He’s clearly agitated.

Customer: I didn’t get enough starch on my shirt last time!

Owner: It says you asked for medium starch in our computer.

Customer: it’s supposed to be heavy starch!

Owner: Okay, I will put in the shirts you are dropping off now for heavy starch.

The owner prints out a ticket showing how many shirts he dropped off, the date they will be ready, and the price. She hands it to the customer.

Customer: (Examines the ticket) This time it’s $2.00 a shirt! Last time you charged me $3.75!

The owner explains that normally cotton shirts get sent to a laundry service at a discount. Shirts made of other materials such as rayon are done on-site for $3.75 each.

Owner: I’m sorry for the confusion. Do you remember who helped you last time?

Customer: Tits.

Owner: What?

Customer: Tits! That’s what I call her. She helped me last time.

The owner and I are too stunned to react. We’ve had plenty of rude customers but none of them as rude and as sexist as this older man who refers to large-chested women as “Tits” instead of their actual names.

In Retrospect, We Don’t Discount Retrospectively

, , , , | Right | April 5, 2020

(A customer comes in and approaches my coworker’s register.)

Customer: “I have this coupon.”

Coworker: “Oh, I’m sorry, ma’am, but that coupon’s expired and no longer in our system. I can offer you this other coupon, instead.”

Customer: “Fine, whatever. Oh, and my son came in and dropped off clothes the other day. He already picked them up but forgot to bring the coupon, can I use it for them now?”

Coworker: “I’m sorry, ma’am, but we are only able to accept coupons at drop-off, so I can only use it for your items today.”

Customer: “So, you don’t honor your coupons?!”

Coworker: “No, ma’am, as I explained, we do honor our coupons but we can only accept them at drop-off, as that’s when you pay. We can’t accept them at pickup or after you’ve already left the store with your clothes.”

Customer: “Whatever.”

(The customer paid for her current order and then stormed out in a huff. Two minutes later, she called the store to speak to a manager and once again argued that we should take her coupon for the order from two days ago that had already been picked up, and then hung up when my manager gave her the same answer my coworker did.)

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