Hats Off To Their Persistence

, , , | Right | April 25, 2018

(The dry cleaner where I work is typically very good at cleaning items without ruining anything. However, once in a while there are problems, so when taking in potentially problematic items, customers are required to sign a release form stating that we will not be held responsible. This particular customer dropped off a $200 Gucci hat, as well as a wedding dress, and is coming in to pick the hat up. The dress is not ready yet.)

Customer: “Hi, I’m just here to pick up my hat; here’s the number you gave me.”

Me: “Sure thing. I’ll have it out for you in just a moment.”

(I go to the back and grab her hat, and I don’t notice anything wrong with it at first.)

Me: “Here you go!”

(She takes, it, and then:)

Customer: “My hat is ruined! This was $200, you know, and now it’s all crinkly, and not the right size anymore!”

Me: “I’m very sorry about that. If you’d like, you can fill out this form, and leave the hat here for my boss to look at.”

Customer:No! You ruined it! I brought it in because it was stinky, and now I can’t even wear it! My husband’s a lawyer, and he will sue you over this! Where’s my dress? I want to see my dress! You better not have messed that up, too! It was from Mexico!”

Me: “I’m sorry, but as we send all clothes to our store in [Neighboring City] to be cleaned, I do not have your dress here yet. It will be back in on Friday. If you need to see it earlier, you could go to [Neighboring City] on Thursday evening.”

Customer: “I don’t have time for that! You ruined my hat, and you’ve probably lost my dress!”

(She then stomped out, leaving the hat on the counter. I put it in back with an explanation as to what happened. On Friday afternoon the customer came back in for her dress. The dress came back perfect, and we haven’t seen this customer since.)

The Competition Can Keep Her

, , , , , | Right | April 20, 2018

(I work at a dry cleaner located in the same mall as another. We are confused with them quite often, as their outside sign is much larger.)

Me: “Welcome to [Dry Cleaner]!”

(The customer hands me a ticket from a competitor.)

Me: “Sorry, ma’am, this is from [Competitor], which is at the other end of the—”

Customer: “NO! I know this is [Competitor]! I have been doing business with you for ten years!”

(I show her the many differences between the types of tickets used and explain I have been working here for twelve years.)

Customer: “You are a stupid idiot! How dare you call me a liar?!”

Me: *still trying to be patient* “Ma’am, we often get mistaken for [Competitor] because of their sign.”

Customer: *she starts pounding on counter* “You are dumb! I see you have tattoos; I bet you do drugs, too!”

Me: “Ma’am, I assure you that your clothing is not here, and I am asking you to leave or I will call the police and have you removed.”

Customer: “F*** you!”

(She stormed out and tried to slam the door. It was funny watching a person try to slam a door with a pneumatic door-closer.)

You’re Sew Racist!

, , , , | Right | April 18, 2018

(The dry cleaner where I work does onsite alterations with a seamstress on duty. The various sewing machines are clearly visible from the outside.)

Customer: “Oh my! You do sewing!”

(I get this often, and it’s usually from customers confirming said fact or expressing that they are pleased that we do it. My coworker is sewing a garment now.)

Customer: “Do you have a seamstress here?”

Me: “Yes, she is right there.”

(Keep in mind that the customer has looked at her.)

Customer: *to [Coworker]* “So, you do sewing?”

Coworker: “Yes, ma’am, all types.”

Customer: “Where are you from?”

Coworker: “Poland. I immigrated 30 years ago!”

Customer: “Well, are you sure you can handle simple tasks?”

Coworker: *looks at me, unsure what to do*

Me: *getting angry* “Ma’am, her birth country has nothing to do with her exemplary sewing skills.”

Customer: “There is no reason for you to get nasty with me.”

Me: “Ma’am, there is no reason to question her abilities based on her country of origin.”

Customer: “Well! I am new to the area and wanted to find a dry cleaner, but I see I will not be using this one!

Me & Coworker: *almost at the same time* “That’s fine!”

Blood-Stained Clothes

, , , , | Right | April 14, 2018

(The dry cleaner where I work is a drop off/pick up store; the plant is 20 miles away. The last delivery is supposed to be at 5:00 pm, but is going to be late as there was a severe car crash.)

Customer: “My name is [Customer].”

(I look up his name and see his clothes are among the ones late.)

Me: “Sir, I am sorry, but the truck is late because of a major car accident. He should be here in about thirty minutes.”

(He must have had a really bad day, because he launches into a tirade.)

Customer: “I want my clothes now!!”

Me: “I am sorry, but this situation is out of my control.”

Customer:No excuses! I have to be on a plane in one hour and must have them!”

Me: “I am sorry to hear that. I do hope there were no casualties involved in that car wreck that is preventing you from picking your clothes.”

(He left.)

How To Be A Stain In The Neck

, , , , , , | Right | January 19, 2018

(I always go to one particular local dry cleaner, because it’s run by an older lady with an amazing personality, and I often get into hilarious conversations with her when I drop off clothes. This is a story she relates to me about some of her other customers.)

Customer: *over the phone* “Yes, hello. How do I get this stain out of my shirt?”

Cleaner: “Well, if you bring the shirt in, I would be happy to clean it for you.”

Customer: “Oh, no, I don’t need you bring it in; it’s just the one stain, so you can just tell me how to clean it.”

Cleaner: *thinking, “that’s not how a dry cleaner works”* “Okay, I’ll try… What kind of fabric is the shirt?”

Customer: *impatient sigh* “It’s my favorite dress shirt!”

Cleaner: “Uh, okay… What kind of stain is it?”

Customer: “You’re supposed to be the expert, here! Why can’t you tell me anything?!”

Cleaner: “I just need to know—”

Customer: “No! I’m the one asking the questions, here! What is your problem?!”

Cleaner: “The problem is that I just don’t know how you expect me to see your shirt down the phone. Good luck with your stain!”

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