Refunder Blunder, Part 2

| NY, USA | Right | October 3, 2013

(My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

Coworker: “I-I’m sorry, sir; let me ask how to do that.”

Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

(I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

Me: “Okay, so what’s the problem, sir?”

Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

Customer: “Yeah, there we go; someone who actually knows what to do.”

(I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

 

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This Worker Is A Real Headache

| Woodland, CA, USA | Working | September 13, 2013

(I have a migraine, but am out of medicine, so I run to the drug store, wearing sunglasses and rubbing my head.)

Clerk: *loudly* “Welcome to [store]! Did you find everything you need?”

Me: *whisper* “Yes. I have a migraine, so can we do this quickly and quietly?”

Clerk: *loudly* “Of course! Do you have a rewards card with us?”

Me: *whisper* “No.”

Clerk: *loudly* “Would you like to sign up?”

Me: *whisper* “No.”

Clerk: *loudly* “Are you sure? You could save a lot of money!”

Me: *whisper* “I’m sure.”

Clerk: *loudly* “This medicine might even be on sale!”

Me: *whisper* “I’m sure. Just let me pay.”

Clerk: *loudly* “Okay, then. Would you like a bag?”

Me: *whisper* “No.”

Clerk: *loudly* “Would you like a rewards card application, in case you change your mind?”

Customer Behind Me: “The poor thing has a migraine! Just be quiet, hand her the d*** medicine, and let her go already!”

 

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Look Into Your Heart You Know It To Be True

| Lexington, KY, USA | Right | July 22, 2013

(I’m checking out my items at the front of a store, when a couple bursts in. The girlfriend is clearly upset at her boyfriend.)

Girlfriend: “You really expect me to be all right with you hanging out with your friends on our one-year anniversary?!”

Boyfriend: “It’s been a tradition of my friends to do this for over six years! I can take you out any weekend, but [name of his friend] only gets his brother’s VHS copy of the original Star Wars movies once a year, and so we have a marathon! Come on! It has all the original scenes and characters before Lucas screwed it up!”

Girlfriend: “You all are such nerds! Who cares about the changes! If anything, it made the movies better!”

Boyfriend: “You haven’t even seen the movies!”

Girlfriend: “No real girl has! I haven’t, and…” *points at me* “…she hasn’t! Fine! Go ahead with your stupid marathon! I don’t care anymore! Do whatever the h*** you want!”

(The girlfriend storms down an aisle.)

Me: *imitating Admiral Ackbar* “It’s a trap!” *imitating C-3PO* “Let the girlfriend win.”

(Not only did the boyfriend crack up, but the check-out guy gave me his number!)

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Refunder Blunder

| Rochester Hills, MI, USA | Right | July 19, 2013

(A customer has walked up to my register carrying a bag from a competitor. We’re a well-known, national chain drugstore and our stores are fairly small. The competitor is a major big box retailer. The names are not similar and our primary color is blue; the competitor’s color is red. The competitor is located on the other end of town.)

Customer: “I need to make a return.”

Me: “Okay. Do you have your receipt?”

Customer: “Yes, it’s still in the bag.”

(I reach into the bag and find a private brand item from the competitor and a receipt, also from the competitor.)

Me: “Well, ma’am, unfortunately this item was purchased at another store, so I’m afraid I can’t do a return for you here.”

Customer: “WHAT?! I bought it here yesterday!”

Me: “I’m sorry, but this is generic brand for a different store. It is not possible you bought it here.”

Customer: “Yes I did! The receipt is right there!”

Me: “The only receipt in this bag is from [competitor].”

Customer: “YES.”

Me: “You’re at [my store].”

Customer: *blank stare*

Me: “Not [competitor].”

Customer: *blank stare*

Me: *holding up the circular* “You’re at [my store]. I cannot accept a return from [competitor], as it’s a different company, and this is not a brand that we carry. You need to go to [competitor] to return this item.”

Customer: “Oh! You’re not [competitor]!”

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Momma Raised Him Right

| Twin Cities, MN, USA | Right | May 12, 2013

(It’s the night before Mother’s Day, and around 3 am we get a large shipment of roses. A young customer comes in and sees the huge display, which has over 100 bouquets.)

Young Customer: “Oh man! You’re killing me with all these flowers!”

Me: “What?”

Young Customer: “I just gotta get some!”

(He grabs a full bouquet of a dozen roses plus a single rose, and then comes up to my register.)

Young Customer: “My momma always told me that if you give a lady a rose on Mother’s Day, it’ll make her smile the whole day long, don’t even matter if she’s a mother or not. I’m gonna make 13 lucky ladies smile today!”

Me: “Aww, that’s so sweet!”

(I finish ringing him up, and he turns to leave. Suddenly, he turns around and hands me the single rose.)

Young Customer: “You’re lady number 1!”

(He then runs out the door before I can think of anything to say. I have to admit though, I really did end up smiling all day because of it!)

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