Good News For A Change, Part 2

| New York, NY, USA | Awesome Customers

(It’s a very busy day at our drugstore. A customer comes to my register after waiting a very long time in line.)

Me: “Hello, did you find everything okay today?”

Customer: “I want to speak to your manager immediately!”

Me: “Is there something I could help you with?”

Customer: “No, I want to speak with your manager now!”

(I page the manager, and mentally prepare myself for whatever argument this customer is about to unleash.)

Manager: “What seems to be the problem, ma’am?”

Customer: “I need to tell you… I was in here yesterday and this man was just screaming at your employees. Nothing would stop him, he was so angry! They were all trying to be so helpful and he just kept screaming! You should be incredibly proud of your employees! They handled themselves so well and never once argued back!”

(She put a smile on all of our faces. When her transaction was finished, she told me to keep the change!)

Related:
Good News For (A Heckuva Lot Of) Change

Price Check Yo Self

| Oxford, ME, USA | At The Checkout, Crazy Requests, Money

(A man comes up to my register with a cart FULL of different brands and sizes of beer.)

Customer #1: “Can you tell me the price for each one of these? I’m not sure which ones I want.”

(Because of how many types of beer he has, I know this will take a long time and will hold up the line, so I try another approach.)

Me: “The price for each one should have been listed on the shelf in front of them.”

Customer #1: “Well, they weren’t!”

Me: “Okay.”

(The customer hands me them. I scan each one and tell him the price. As I expected, an unhappy line of customers has formed behind him due to how long it’s taking.)

Me: “Which ones do you want?”

Customer #1: *counts out a handful of change* “Hmm… do you have any for less than $1.17?”

Me: “Uh, no. The 6-packs are the cheapest, and they’re all around $5 at least.”

(The other customers waiting in line are fed up, and one finally speaks up.)

Customer #2: *to Customer #1* “Wait a second! Let me get this straight! You had her check the price of all of that beer, making us all wait, and you have less than $2?!”

Customer #1: “Well, not that it’s any of your business but… yes! It’s her job, after all!”

Customer #2: “Why didn’t you stop her after the 6-packs? Those are obviously going to be cheaper than the larger packs!”

Customer #1: “Not necessarily!”

Customer #3: “Will you just get out of the way?”

Other Customers: *yelling in agreement*

(Customer #1 walks off. The rest of the customers in line help me load all the beer back into the cart and then return to the line.)

Me: “I’m sorry that took so long everyone!”

Customer #2: “Not your fault! You were just trying to provide good customer service! You didn’t know he was a moron!”

Where There’s Smoke, There’s Backfire

| Kittery, ME, USA | Criminal & Illegal, Family & Kids, Liars & Scammers, Top

(I am working the register. A mother and her teenage daughter are quietly arguing nearby. When they’re done, the teenager comes up to my register while the mother lingers a few feet away.)

Teenage Customer: “I need a pack of [cigarettes]!”

Me: “Certainly! May I see your ID, please?”

Teenage Customer: “I’m with her.” *points to her mother*

Me: “Okay, but the person who actually purchases the cigarettes has to be at least 18, no matter who they are with.”

Teenage Customer: “Oh for f***’s sake!”

(The teenager goes over to her mother and they quietly argue some more. The mother reluctantly comes up to my register.)

Customer’s Mother: “I need a pack of [cigarettes], please.”

Me: “Are you purchasing them for yourself?”

Customer’s Mother: “No, I don’t smoke. They’re for my daughter. She’s not old enough to buy them for herself.”

Teenage Customer: “Shut up, Mom!”

Me: “I’m sorry, but I can’t sell the cigarettes to either of you.”

Teenage Customer: “Why the f*** not?”

Me: “Well, you’re not old enough to buy them and your mother just admitted that she’s buying them for someone who is underage.”

Teenage Customer: “They’re for her. Right, Mom?!” *pinches her mom’s arm*

Customer’s Mother: *meekly* “Yes, they’re for me.”

Me: “I’m sorry, but I’m still going to have to refuse the sale. Allowing someone to buy cigarettes for a minor is a bad as selling cigarettes to a minor. I could get into a lot of trouble.”

Teenage Customer: “Oh, f*** you! We’ll just get them someplace else!” *to her mom* “This is your fault!”

(Suddenly, a uniformed police officer appears out of nowhere. Apparently, he has witnessed the whole exchange from nearby.)

Police Officer: “Could I have a word with you, ladies?”

(I don’t know what happened to the mother and daughter, but I never saw them in the store again. The police officer reported the whole incident to my manager and I got a promotion!)