We Don’t Have Changing Rooms For THAT

, , , | Right | March 27, 2018

(I am a cashier at a drug store. We get customers coming through with items of a personal nature all the time. We never comment on these items, so we don’t embarrass the customers. A man is checking out at my register.)

Me: “Hello! Did you find everything all right today?”

Customer: *acting a bit nervous* “Yes, thanks.”

(I make small talk with him as I ring up his items, not really paying attention to what they are.)

Customer: “Would you like to help me try those on?”

(Confused, I look at what I’ve just scanned; it’s a box of condoms.)

Me: “Sir, you need to leave now.”

Customer: “What? I… uh… It was a joke.”

Me: “It wasn’t funny! Are you going to leave, or do I need to get my manager?”

(He left. I told the manager about it, just in case the customer tried to accuse me of anything. The manager said I absolutely did the right thing. At the next store meeting he talked about what to do if customers behaved inappropriately with us.)

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Email Fail, Part 14

, , , , , | Working | December 7, 2017

(I’ve had the same conversation with the employees at this store on a few different occasions.)

Cashier: *ringing up my purchases* “Are you in our computer system at all?”

Me: “No.”

Cashier: “Would you like to be? I just need your email address and phone number.”

Me: “What does being in your computer system do?”

Cashier: “Nothing, right now. But we might add benefits in the future!”

Me: “I’m good, thanks.”

 

Related:
Email Fail, Part 13
Email Fail, Part 12
Email Fail, Part 11

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Me No Speak Espaniano

, , , , , | Right | November 27, 2017

(I am the manager of a store in a neighborhood that is heavily populated with Cuban-American people. This exchange happens between a customer and my employee, Fernando.)

Customer: *speaks Spanish*

Fernando: “I’m sorry, sir; I don’t speak Spanish.”

Customer: *yelling in English* “You need to learn your roots and speak the mother-tongue of our people!”

Fernando: *pointing to his name badge* “Fernando… Italiano!”

Customer: *quietly walks out the door*

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The Workforce Is Strong With This One

, | Healthy | October 31, 2017

(We have a giant inflatable ghost on display for Halloween. It doesn’t quite sit right and tends to lean to the side, so we frequently adjust it.)

Coworker: “[My name]! The ghost is falling again.”

Me: “Okay…”

(We spend about five minutes fiddling with it, until we get it to sit up right.)

Coworker: “Oh, no. His ascot got flipped backwards.”

(We proceed to grab boxes and stick-like things, trying to flip the ascot back around to no avail.)

Me: “OH! I’ve got it!”

(I run away with no explanation and return with a toy extendable lightsaber. I make the “vwing” noise and I flick it and extend the lightsaber. I succeed in straightening the ghost’s tie on the first attempt.)

Coworker: “…You just fixed the ascot of an inflatable ghost with a lightsaber.”

Me: “I love this job.”

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Unfiltered Story #91898

, , | Unfiltered | August 19, 2017

–I’m a supervisor at a local drugstore. Our manager has a reputation of going above and beyond policy just to shut people up so they don’t call head office or complain about the store, which can make us look stupid in comparison when we are following store policy.–

Lady: *storms in* “Where is your supervisor?”
Me: it’s me, how can I help?
Lady: I need a return.

She has the receipt for the item, but not the item.
Me: ma’am, I cannot return an item if you don’t have both the receipt AND the item with you
Lady: but the item is damaged. It leaked, so I threw it out. I want my money back.
Me: once again ma’am, I cannot perform a return if you do not have the item AND the receipt.
Lady: why not?
Me: for all I know, the item is still intact and you just want free money. I cannot do that. If you would like to speak to someone higher up, here is the number, and my manager is in tomorrow morning at 9am. Feel free to complain to them.

She tells my manager that I was beyond rude and threatened her. She comes into the store the next morning; my manager demands I apologize to her. I refuse. Then, to make it up to her, she not only returns the item without it being present and gives her the cash and another bonus item to boot.

Should be called “manager isn’t always right”