Foldering The Blame

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Customer: “Excuse me, where are the red pocket folders? I don’t see them here.”

Me: “I’m sorry, we are all sold out of that color.”

Customer: “Well, my son HAS to have one for his class.”

Me: “I’m sorry, we are all sold out. We may have more on Saturday.”

Customer: “What do you mean by ‘may have?’ Don’t you know?”

Me: “Well, they come to us in assorted colors. We don’t have a choice of what we receive.”

Customer: “My son has been getting an ‘F’ every day from his teacher for the past week! He will keep getting an ‘F’ until he brings one in!”

Me: “Have you tried the office supply store across the street?”

Customer: “Is this how you treat your customers? It will be YOUR fault when he flunks out for this!”

Probably Wears Diapers

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Customer: “Excuse me… HEY! Excuse me.”

Me: “How may I help you sir?”

Customer: “I need you to find a battery for my Timex.”

Me: “You are standing next to our entire selection. If it isn’t there, we don’t have it.”

Customer: “How do I know which one it is?”

Me: “Didn’t you bring the watch with you?”

Customer: “Yeah…”

Me: “Well, sometimes it is stamped on the back cover.”

Customer: “I can’t decipher this. Can you open the watch and check?”

Me: “I’m sorry, we don’t offer that service.”

Customer: “What do you mean?”

Me: “I mean, we don’t offer that service. I have neither the tools nor the training to work on your watch.”

Customer: “But you sell the batteries!”

Me: “Yes, we do. I’ll gladly help check that you are buying the right one, but I won’t work on your watch.”

Customer: “But you sell the batteries! You HAVE to put it in for me!”

Me: “Sir, I could also sell you toilet paper, but you would still have to do the wiping yourself…”

You Can Lead A Horse To Water, Part 2

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(The store in question was very small: eight aisles, total, in a nice, easy-to-see square configuration.)

Customer: “Where are your batteries?”

Me: “Aisle 3.”

Customer: “Where?”

Me: “Aisle 3…” ¬†*points* “… just behind you.”

Customer: “Oh. Which one is aisle three?”

Me: “The one with the ‘3’ on it, sir. ¬†In between aisles two and four.”

Customer: “Thanks!” *wanders off into aisle 2*

Boss: “Don’t do that again.”

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Some Questions Should Never Be Answered

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Me: “I’m sorry ma’am, before your photos were printed the technician noticed that they have a *ahem* content which we cannot print.”

Customer: “This is because I was nude, isn’t it?”

Me: “Well, that wasn’t the deciding factor in itself.”

Customer: “Are you saying that there is something wrong with the human body? That it is obscene?”

Me: “No, I cannot comment on that. But the use of certain… toys… in your photography did cross our line.”

Customer: “Well? What are you going to do for me?”

Me: “While I am forbidden to make and sell you the photos, the negatives are still yours. You can have them once you pay the processing fee.”

Customer: “Hmmmpph! Well, you can at least tell me how I looked!”

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I Just Called To Say I Hate You

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(This conversation happened a week after Hurricane Katrina; the store was understaffed, we had more customers than we could handle, and prescriptions were taking 4-6 days to get filled. I also had a long line at the front of the store and was the only cashier up front.)

Me: “Thank you for calling ***, how may I help you today?”

Customer: “I just want to let you know how angry I am right now.”

Me: “Well, what is the problem, ma’am? ”

Customer: “I brought a prescription in four days ago and it still isn’t ready.”

Me: “Ok, well hold on while I transfer your call to our pharmacy.”

Customer: “No! I already spoke with them and they said there was nothing they could do right now.”

Me: “Alright ma’am, well I can transfer you to one of my managers.”

Customer: “I don’t want to talk to them, I just want to let y’all know how angry I am right now.”

Me: “Look, I understand, would you like me to transfer you to a manager or the pharmacy?”

Customer: “I already told you no! I just want to let you know how mad I am right now and that I will not be shopping in your store again.”

Me: “Look lady, they pay me $6.00 an hour. I honestly don’t care, but I will be more than happy to transfer you to someone who might! I am the only cashier and have a very long line, I don’t have time for this!”

Customer: “I just called to tell you–”

Me: *click*

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