Bet You Dollars To Donuts They Will Complain

, , , , | Working | May 19, 2019

(I work at a popular donut chain in this state in one of the very few without a drive-thru. Most of the stores close at eight, but have a drive-thru open until midnight or later. I get a phone call ten minutes before eight.)

Caller: “How late are you open until?”

Me: “Doors lock at eight.”

(The caller then promptly hangs up. As it’s getting close to closing, I start going through the counts and moving most of the racks and pots to the cleaning station. At eight, I go and lock the doors and shut off the lights. Thirty minutes later, as I’m bringing the leftover donuts to the dumpster, I almost get taken out by an SUV. The driver and passenger get out and run to the door. I take a picture of them, holding my watch up so the time can be seen, as well, because I’m pretty sure this is going to be a complaint.)

Driver: “Are you f****** kidding me?! That b**** said they were open! Why are the d*** doors locked?!”

Passenger: “This is an injustice! We’ll have her job with this one!”

(They haven’t noticed me at the dumpster, and they tear out of the parking lot. The next morning, the owner is in the store and pulls me into this office.)

Owner: “So, I heard you closed the store down early and laughed in a customer’s face while they were politely trying to ask you if they could just get a coffee and sandwich.”

Me: “That’s ridiculous.”

Owner: “The man said he called at five and asked if you were open, and they showed up at six and you’d locked the doors in his face.”

Me: “First of all, the only call I got was at 7:50, and the people didn’t show up until 8:30; they were making all sorts of noise and being all sorts of rude.”

Owner: “Do you have any proof of that? At this point it’s your word against his.”

(I pulled up the picture I took showing my watch and the customers. The owner shrugged and I went to start my shift, without an apology, and I left two weeks later because if he wasn’t going to have my back in that situation or admit a customer could have been wrong, I didn’t need that job.)

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