When The NAR Reader Becomes The NAR Customer

, , , | Right Working | March 24, 2019

(I’m the customer in this one. This site has made me paranoid. I’m at a donut shop, getting a coffee and a donut. The clerk goes to the display and grabs a donut that’s very similar to the one I ordered.)

Clerk: “Is this one you ordered?”

(It’s close enough, and I don’t want to raise a fuss.)

Me: “Yeah, fine. Whatever.”

(The manager decides to step in.)

Manager: “Hold on a minute, [Clerk]. We’ve been getting a lot of complaints lately because you keep getting [donut I ordered] confused with [donut she grabbed]. Are you sure that’s what he ordered?”

Clerk: “Yes, I am. I even checked with him.” *turns to me* “You ordered [donut she grabbed], right?”

Me: “Umm… actually, I ordered [donut I ordered].”

Clerk: “What? Why didn’t you say anything?”

Me: “I didn’t want to look like one of those idiot customers you read about on the Internet.”

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Sprinkling In Some Bipolarity

, , , , | Right | March 7, 2019

(I work in a donut shop.)

Me: “Hi. What can I get for you today?”

Customer: “Can I have a Boston cream?”

Me: “Sure! Sprinkles or no sprinkles?”

Customer: “DO I LOOK LIKE A F****** CHILD!?”

Me: “…”

Customer: “WHY WOULD I WANT SPRINKLES?! I’M NOT A F****** CHILD!”

Me: “Um… I’m just doing my job; I have to ask.”

Customer: “WELL, I’M NOT A F****** CHILD! I DON’T WANT SPRINKLES!”

Me: “Okay.” *silently hands them their donut without sprinkles*

(Sadly, this is not the worst conversation I’ve had with a customer this week.)

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Better (Choco)Late Than Never

, , , , , | Working | January 30, 2019

(I’m returning to a donut shop that got my order wrong after I ordered food and a non-coffee drink. Mind you, this is not a coffee shop, but a true donut shop.)

Me: “Hi. I just got a frozen hot chocolate and it had coffee in it. I had said no coffee.”

Worker #1: “What do you mean? You asked for a frozen mocha. We swirl mocha into it to make it sweet.”

Me: “I specifically asked for no coffee. I hate coffee, I despise it, and I would never order something with coffee in it.”

Worker #1: “[Worker #2], we need a frozen mocha!”

Me: “FROZEN HOT CHOCOLATE! NO COFFEE!”

Worker #1: “But then it won’t be as sweet.”

Me: “I don’t care. I’ve had this dozens of times, and I like it as it is without the coffee.”

(It took another two minutes, but I finally got my frozen hot chocolate, free of coffee. I can accept mistakes, but he was seriously fighting with me over what I wanted versus what he thought I wanted.)

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Unfiltered Story #124648

, , , | Unfiltered | November 1, 2018

(We’re in a food court of the domestic airport. For security reasons, we’re not allowed to look after luggage of any sort for any person. A customer has bought a dozen doughnuts, walked away, then returned a few minutes later)
Customer: Can you look after these while I go to the toilet?
Me: I’m sorry, I can’t. It’s airport policy for security reasons.
Customer: But I’ve just bought these!
Me: And you’ve taken them out of my sight so I’m sorry but I can’t take them back even if you’re gone a few minutes.
Customer: Fine! Just give me a refund.
Me: What’s wrong with them?
Customer: I’m diabetic.

Bitter About The Fritter

, , , | Right | September 17, 2018

(It’s about an hour until we close. It’s just me and another coworker out front, and we get a call.)

Coworker: “Hello, this is [Donut Shop]. How may I help you?”

Customer: “Did you know that your fritters have nuts in them?”

Coworker: “Um… Yes?”

Customer: “Well, you should take them out of the case or someone might sue you!”

(He, of course, quells her anger by agreeing with her, and she hangs up. He tells me what went down.)

Me: “Did she not see the tons of nut-covered donuts that we have?”

Coworker: “Apparently not.”

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