Filled With Creamy Justice

| USA | Bigotry, Food & Drink, Top

Customer: “I’d like a donut.”

Me: “What kind would you like?”

Customer: *points out the donut* “But use tongs to pick it up.”

Me: “Tongs?”

Customer: “I don’t want anything touched by your white hands.”

Me: “Okay…”

(I use the tongs, and complete the sale.)

Customer: *takes bite of donut* “This is good.”

Me: “I made it fresh this morning. With my white hands.”

Doesn’t Know Rudimentary Rudeness

| Boston, MA, USA | At The Checkout, Wild & Unruly

(I come in several times a week, and most of the cashiers recognize me. Since I work retail myself, I’m always extra-careful to use ‘please’ and ‘thank you’ when I order. One cold day, I pop in for a cup of coffee on my way to work.)

Me: “Hi, may I please have a medium caramel latte?”

Cashier: “Skim milk, right?”

Me: “Yes please!”

(There is another customer behind me; I can hear her talking but am tuned out since I don’t know her, and I assume she’s on the phone. Suddenly she grabs the sleeve of my coat and yanks, pulling me off-balance so I have to catch myself on the counter.)

Customer: “HEY! I’m talking to you!”

Me: *totally rattled* “Don’t touch me. What do you want?”

Customer: “I was going to say I like your coat, you stupid b****, but you’re the rudest thing ever, ignoring me!”

(I am flabbergasted, but then the cashier jumps in.)

Cashier: “She not rude, you’re rude! Don’t touch people! You need to leave now!”

(The woman starts ranting and raving and we all just stare at her until she leaves.)

Me: “That was awesome!” *leaves a big tip* “Thanks, see you tomorrow!”

It Isn’t The Coffee That Is Bitter

| Phoenix, AZ, USA | At The Checkout, Bad Behavior, Food & Drink

(Our store serves mostly older customers and families. We promote a very friendly atmosphere, calling customers ‘hon’ and the like. An older customer comes in for a coffee.)

Me: “Hi welcome to—”

Customer: “I want a large hot coffee, with two creamers, and six sugars, and nothing else. And I want the senior discount.”

Me: “Of course. After your discount, it comes to $2.06.”

Customer: “Add the senior discount.”

Me: “I already did, ma’am. Before the discount it was $2.29.”

(The customer gestures to another customer.)

Customer: “He got his for less. Why are you overcharging me?”

Me: “He works here; it’s just his day off. The employee discount is different than the senior discount.”

Customer: “Well, okay. So I owe you $1.73?”

Me: “No, $2.06. The $1.73 on your screen is before tax. Right below that you should see $2.06.”

Customer: “Thirty cents in taxes!?! I’m not paying that much!”

Me: “I can’t control how much tax is ma’am. Here, how about I buy your coffee today.”

Customer: “Two creamers, six sugars.”

(I make her coffee, and she takes it outside. Less than two minutes later, she returns, fuming.)

Customer: “This is so bitter!”

Me: “I’m sorry. I can add some sugar for you.”

Customer: “How many did you put in?”

Me: “Six.”

Customer: “I only want six. Don’t put any more in.”

Me: “Okay, would you like non-sugar sweetener?”

Customer: “No! Just make my coffee sweeter!”

Me: “Hun, I don’t know how to make your coffee sweeter without adding anything to it.”

Customer: “I want a refund! You’re terrible!”

Me: “Your coffee was free. I can’t give you a refund on something free.”

Customer: “I want my money back! Get me your manager!”

(I got my manager, explaining everything. Eventually she ended up giving the customer a voucher for two free coffees, but not before I was called a “stupid, fat c***”.)