Can’t Re-coup The Time Wasted
(It’s Saturday, which means that we have a $5-off coupon for any purchase over $25. A couple comes up to my register and we strike up a conversation about travelling and Las Vegas.)
Me: *finishes ringing the couple up* “That’ll be [amount around $110].”
Customer: *pays and continues to chatter about Las Vegas*
Me: “Would you like your receipt?”
Customer: “Oh! I forgot my $5 coupon!”
Me: *slightly nervous, because I’ve always ended up panicking in scenarios like this* “I’m sorry, ma’am, but I can’t do the coupon now, since the transaction has been finished.”
Customer: “No, you can’t do that! I forgot to use my coupon and I want to use it!”
Me: “Ma’am, you can’t use it now that the transaction has been finished.”
Customer: “I want to speak to your manager!” *smiling, but very agitated*
Manager: *hurries over and asks the customer what’s wrong, the customer repeats the exact same thing to her* “I’m sorry ma’am, but we’d have to return your entire purchase just to use it.”
Customer: “Fine, then let’s return everything!”
Manager: *speechless*
(At this point a line is forming, and we only have two working registers, with only one cashier. The customer continues to go on about wanting to return her entire purchase, but a man in line chimes in.)
Man: “Lady, just give me the coupon and I will give you the five dollars. If it’s really that big of a deal, I will give you the five dollars!”
Customer: *gets mad and leaves with a huff*