Can’t Ketchup With The Explanation

| USA | Right | May 25, 2016

(At our store, everything costs one dollar unless specifically marked otherwise. When items are slightly damaged, half-open, missing pieces, or otherwise not perfect but can still be sold, we tag them with an orange sticker and put them in a cart with other half-off items. A manager has to do the price adjustment when a customer comes to the register. I’m working the register.)

Customer: “Just these today, please. I found this ketchup in the half-off cart.”

(I examine the ketchup and it does have an orange sticker as well as a manager’s initials, but there is no damage whatsoever.)

Me: “You found this in the half-off cart?”

Customer: “Yes, so it’s only fifty cents?”

Me: “I’m sorry; I think there was a mistake. There’s no reason this should be half off.”

Customer: “Oh, well, when it was in the cart the cap was broken. But there were a lot of other ketchups so I just switched it out.”

Me: “So the broken lid is on another ketchup bottle?”

Customer: “It’s not a problem, is it? There were a lot of other ketchup bottles.”

Me: “If it’s not damaged, I can’t give you half off.”

Customer: “But there are other ketchup bottles. Why can’t I just replace the cap?”

Me: “Because then we still have the damaged one in our stock. The damaged cap is why it’s fifty cents. If it isn’t damaged, it’s full price.”

Customer: “But there are plenty of other ketchups for me to switch the cap with!”

(I realized I didn’t have my thoughts together enough to explain this better, so I called my manager over to help while I continued to check out other customers. I don’t know what exactly was said between them, but she did end up paying full price for her ketchup and never did completely understand why.)

Not Understanding The Value Of The Dollar

| San Diego, CA, USA | Right | March 19, 2016

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”

Might Have To Upgrade Their Wifi

| MD, USA | Working | February 2, 2016

(My boss is originally from Vietnam. Except for the occasional problem understanding her accent we don’t really have a problem communicating, which is why this stood out to me. For those with different lingo, in our store we move boxes from the back with a U-Boat, and the HBC aisle stands for health, beauty, and cosmetics.)

Boss: “I need you to download the HBC boxes.”

Me: “…What?”

Boss: “The boxes in HBC, I need you to download them.”

Me: “I’m sorry… what do you want me to do?”

Boss: “There’s a U-Boat with boxes on it in HBC. I need you to download them.”

Me: “Okay, what do you mean by download?”

Boss: “We need the U-Boat for the truck coming in. Take the boxes off and leave them in the aisle, then bring the U-Boat into the back so we can load it. Then go back and stock the boxes to get them off the floor.”

Me: “Oh! Okay, yeah. I get it. I’ll go do that right now.”

(I would have probably caught the similarities between “download” and “unload” if I hadn’t been thinking, “do we even have a fast enough connection for that?”)

It’s Going To Be A Long Year…

| MD, USA | Right | November 2, 2015

(A customer comes up to me with a calendar. There is no cover. It’s just wrapped in plastic and the front of it is the first month, January 2016.)

Customer: “Is this calendar for 2016?”

Me: “Yes.”

Customer: “But it has, like, the whole year?”

Me: “Yeah, it does.”

Customer: “It’s not just for January?”

Me: “No, it has all of 2016 in it.”

(Satisfied, the customer puts it back and leaves.)

The Times, They Are a’Changin’

| MD, USA | Right | July 10, 2015

Me: “Your total is $4.24.”

Customer: *hands me a twenty*

Me: “Here’s your change.” *hands back $15.76* “Have a wonderful day!”

Customer: “… Didn’t I give you a five?”

Me: “I don’t think so…”

(Customer checks her pocket and pulls out the five she meant to give me.)

Me: “Doesn’t this usually happen the other way around?”

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