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Having An Off Day Off

| Fort Wayne, IN, USA | Crazy Requests

(I work two jobs, and one of them is at a dollar store near my house. Since I’m there fairly frequently, and because it’s so close to home, I tend to help close versus working the morning, thus seeing lots of people during the afternoon when everyone is getting off work and school. I see many regulars and they recognize me pretty easily since I work there so much. I’m shopping on my day off and standing in line to purchase some things, check my schedule, and then leave. We are busy so the manager-on-duty opens the second line, calling to anyone who wants to switch lines. No one moves, so after hesitating in case someone else moves I move next in line to purchase my items. Then, as I am heading to the door, a regular pipes up:)

Regular: “Hey, I know you work here, but next time things get busy you should just wait in the back of the store until everyone’s done.”

Me: *momentarily speechless* “Uh huh…”

(I chose that moment to leave, thinking that was the end of that. No dice. He apparently felt that my response was incorrect; he tried saying I said it was “beneath me” or what have you, a bunch of he said/she said. The manager-on-duty reiterated that I was A PAYING CUSTOMER on my DAY OFF and was, indeed, next in line. The regular contacted our district manager, who contacted our store manager, who spoke with the manager-on-duty, and she explained the situation. I still don’t understand what it was that offended him so much but, curiously, he’s not been in our store for over a month. Weird.)

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Can’t Ketchup With The Explanation

| USA | At The Checkout, Extra Stupid

(At our store, everything costs one dollar unless specifically marked otherwise. When items are slightly damaged, half-open, missing pieces, or otherwise not perfect but can still be sold, we tag them with an orange sticker and put them in a cart with other half-off items. A manager has to do the price adjustment when a customer comes to the register. I’m working the register.)

Customer: “Just these today, please. I found this ketchup in the half-off cart.”

(I examine the ketchup and it does have an orange sticker as well as a manager’s initials, but there is no damage whatsoever.)

Me: “You found this in the half-off cart?”

Customer: “Yes, so it’s only fifty cents?”

Me: “I’m sorry; I think there was a mistake. There’s no reason this should be half off.”

Customer: “Oh, well, when it was in the cart the cap was broken. But there were a lot of other ketchups so I just switched it out.”

Me: “So the broken lid is on another ketchup bottle?”

Customer: “It’s not a problem, is it? There were a lot of other ketchup bottles.”

Me: “If it’s not damaged, I can’t give you half off.”

Customer: “But there are other ketchup bottles. Why can’t I just replace the cap?”

Me: “Because then we still have the damaged one in our stock. The damaged cap is why it’s fifty cents. If it isn’t damaged, it’s full price.”

Customer: “But there are plenty of other ketchups for me to switch the cap with!”

(I realized I didn’t have my thoughts together enough to explain this better, so I called my manager over to help while I continued to check out other customers. I don’t know what exactly was said between them, but she did end up paying full price for her ketchup and never did completely understand why.)

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Not Understanding The Value Of The Dollar

| San Diego, CA, USA | At The Checkout, Crazy Requests, Extra Stupid, Money, Popular

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”

It’s Going To Be A Long Year…

| MD, USA | Bizarre

(A customer comes up to me with a calendar. There is no cover. It’s just wrapped in plastic and the front of it is the first month, January 2016.)

Customer: “Is this calendar for 2016?”

Me: “Yes.”

Customer: “But it has, like, the whole year?”

Me: “Yeah, it does.”

Customer: “It’s not just for January?”

Me: “No, it has all of 2016 in it.”

(Satisfied, the customer puts it back and leaves.)

The Times, They Are a’Changin’

| MD, USA | At The Checkout, Bizarre, Money

Me: “Your total is $4.24.”

Customer: *hands me a twenty*

Me: “Here’s your change.” *hands back $15.76* “Have a wonderful day!”

Customer: “… Didn’t I give you a five?”

Me: “I don’t think so…”

(Customer checks her pocket and pulls out the five she meant to give me.)

Me: “Doesn’t this usually happen the other way around?”

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