Having An Off Day Off

| Fort Wayne, IN, USA | Crazy Requests

(I work two jobs, and one of them is at a dollar store near my house. Since I’m there fairly frequently, and because it’s so close to home, I tend to help close versus working the morning, thus seeing lots of people during the afternoon when everyone is getting off work and school. I see many regulars and they recognize me pretty easily since I work there so much. I’m shopping on my day off and standing in line to purchase some things, check my schedule, and then leave. We are busy so the manager-on-duty opens the second line, calling to anyone who wants to switch lines. No one moves, so after hesitating in case someone else moves I move next in line to purchase my items. Then, as I am heading to the door, a regular pipes up:)

Regular: “Hey, I know you work here, but next time things get busy you should just wait in the back of the store until everyone’s done.”

Me: *momentarily speechless* “Uh huh…”

(I chose that moment to leave, thinking that was the end of that. No dice. He apparently felt that my response was incorrect; he tried saying I said it was “beneath me” or what have you, a bunch of he said/she said. The manager-on-duty reiterated that I was A PAYING CUSTOMER on my DAY OFF and was, indeed, next in line. The regular contacted our district manager, who contacted our store manager, who spoke with the manager-on-duty, and she explained the situation. I still don’t understand what it was that offended him so much but, curiously, he’s not been in our store for over a month. Weird.)


Can’t Ketchup With The Explanation

| USA | At The Checkout, Extra Stupid

(At our store, everything costs one dollar unless specifically marked otherwise. When items are slightly damaged, half-open, missing pieces, or otherwise not perfect but can still be sold, we tag them with an orange sticker and put them in a cart with other half-off items. A manager has to do the price adjustment when a customer comes to the register. I’m working the register.)

Customer: “Just these today, please. I found this ketchup in the half-off cart.”

(I examine the ketchup and it does have an orange sticker as well as a manager’s initials, but there is no damage whatsoever.)

Me: “You found this in the half-off cart?”

Customer: “Yes, so it’s only fifty cents?”

Me: “I’m sorry; I think there was a mistake. There’s no reason this should be half off.”

Customer: “Oh, well, when it was in the cart the cap was broken. But there were a lot of other ketchups so I just switched it out.”

Me: “So the broken lid is on another ketchup bottle?”

Customer: “It’s not a problem, is it? There were a lot of other ketchup bottles.”

Me: “If it’s not damaged, I can’t give you half off.”

Customer: “But there are other ketchup bottles. Why can’t I just replace the cap?”

Me: “Because then we still have the damaged one in our stock. The damaged cap is why it’s fifty cents. If it isn’t damaged, it’s full price.”

Customer: “But there are plenty of other ketchups for me to switch the cap with!”

(I realized I didn’t have my thoughts together enough to explain this better, so I called my manager over to help while I continued to check out other customers. I don’t know what exactly was said between them, but she did end up paying full price for her ketchup and never did completely understand why.)


Not Understanding The Value Of The Dollar

| San Diego, CA, USA | At The Checkout, Crazy Requests, Extra Stupid, Money, Popular

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”

It’s Going To Be A Long Year…

| MD, USA | Bizarre

(A customer comes up to me with a calendar. There is no cover. It’s just wrapped in plastic and the front of it is the first month, January 2016.)

Customer: “Is this calendar for 2016?”

Me: “Yes.”

Customer: “But it has, like, the whole year?”

Me: “Yeah, it does.”

Customer: “It’s not just for January?”

Me: “No, it has all of 2016 in it.”

(Satisfied, the customer puts it back and leaves.)

The Times, They Are a’Changin’

| MD, USA | At The Checkout, Bizarre, Money

Me: “Your total is $4.24.”

Customer: *hands me a twenty*

Me: “Here’s your change.” *hands back $15.76* “Have a wonderful day!”

Customer: “… Didn’t I give you a five?”

Me: “I don’t think so…”

(Customer checks her pocket and pulls out the five she meant to give me.)

Me: “Doesn’t this usually happen the other way around?”

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