Lower Your Guard, Not Your Price

, , , , | Right | July 20, 2018

(I manage a distribution center, but I am filling in for the manager of another facility for the week. One of the duties of the branch manager is to fill all walk-in orders.)

Customer: “What are your prices?”

Me: *indicating clearly-marked price board* “The prices are [amount] and [volume discount price].”

Customer: “Well, I always pay [lower price]. I buy from the other branch all the time and they give me a discount!”

Me: “You mean the facility in [City]?”

Customer: “Yes, I purchase from them all the time! You should give me the same price.”

Me: “That’s odd; I don’t recall ever seeing you before.”

Customer: “Why would you have seen me before?!”

Me: “I am the manager of the branch in [City], and I handle all accounts for that location.”

Customer: “Um, I’ll just take [product] at regular price.”

Me: “Thank you. Have a nice day, sir.”

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His Bigotry Is Self-Server-ing

| Right | February 13, 2016

(I work tech support configuring whitebox systems (computers built from parts bought separately). A customer wants a server built that will support a discontinued Microsoft operating system. I’m female and so is the caller.)

Me: “I designed the server for you but the manufacturer won’t certify that these parts will work with the operating system you want to use.”

Customer: “Well, I spent a lot of money on this software years ago and I don’t want it to go to waste.”

Me: “Unfortunately, no one wants to spend time or money supporting a discontinued OS. You can purchase the server and try to install it, but you may not be successful getting it to work.”

Customer: “Who can tell me that it will work?”

Me: “That would be me. And I can’t tell you it will work because no one writes drivers for the software you’ve got.”

Customer: “I want to talk to someone qualified to tell me that it will work.”

Me: “I’m qualified. I’ve been doing this for over 10 years. I assure you that no one will certify it.”

Customer: “Let me talk to someone who isn’t like you.”

Me: “I’m not sure what you mean.”

Customer: “You know, a girl. I want to talk to a man.”

Me: “…Let me transfer you.”

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