Not Getting To The Meat Of The Problem
(I’ve just picked up some burgers for dinner, only to get home to find there is something wrong with the double cheeseburger I ordered. I return to the restaurant.)
Me: “Hey, there’s a little something missing from my double cheeseburger.”
(I unwrap it to show only a bun with cheese in between it; there’s no meat or condiments.)
Employee: *looks at the burger* “Sir, what is missing? This looks right to me.”
Me: “Uh, the hamburger. It’s a double cheeseburger without any hamburger.”
Employee: “Did you order it this way? If that’s how your ordered it, there isn’t anything I can do.”
Me: “No, I ordered a double cheeseburger.”
(I show the receipt which confirms this.)
Employee: “Okay…”
(The employee walks back, but only brings out a regular cheeseburger.)
Me: “I had a double cheeseburger.”
Employee: “Oh.”
(The employee turns back, but comes out with two cheeseburgers.)
Me: “No, a double cheeseburger, not two cheeseburgers.”
(Finally, a shift manager walks over.)
Manager: “What seems to be the problem?”
Me: “I ordered a double cheeseburger, and instead received a cheeseburger with only a bun and cheese.”
Manager: “If that’s how you ordered it, there is nothing we can do.”
Me: “I ordered a DOUBLE cheeseburger; this is a cheese BUN. There is no burger in my double cheeseburger.”
Manager: “Oh, I understand. Sorry, sir.” *hollers to the back* “Double cheeseburger, with no burger!”
(I told him to just forget it, and took the two single cheeseburgers!)