Lost The Corded Connection To The Refund

, , , , , | Right | April 6, 2018

(I work at a local video game store, where we buy and sell used games and electronic accessories. Every item in our store comes with a 30-day same-item exchange warranty to insure the customer always gets a working product. I am helping another customer out when a new one comes in, approaches the counter and, seeing that all our employees are busy, tries to talk to me, anyway.)

Customer: “Excuse me, sir. I just have a quick question.”

Me: *while I am looking up prices for the previous customer already standing at my counter* “Yeah, shoot.”

Customer: “Well, I bought this charging cable for my [Console] controller a while back, but it doesn’t seem to be working. I was told last time I could bring it back for an exchange.”

Me: “Once I finish here, I will take a look.” *I finish helping my previous customer* “All right. Can I take a look?”

(The customer hands me a charging cable. It is covered in dust, and the inside of the USB is actually rusted over.)

Me: “Um, you just bought this?”

Customer: “Yes, very recently. I was told I could return it for another one if there were any problems, and it isn’t working.”

(I look over the cord incredulously, refusing to believe we could possibly sell something in such terrible condition.)

Me: “Can I see a receipt, sir?”

Customer: “Yup, I thought you might need it.”

(He pulls out a crumpled piece of paper and hands it to me. Upon inspection, I am not surprised to see that the receipt is from over six months ago.)

Me: “Sir, I am sorry. There isn’t really anything I can do here; this purchase is from nearly half a year ago.”

Customer: *looking at me as if I am some sort of madman* “But I was told I could return it.”

Me: “We only offer a thirty-day same-item exchange on all of our products. We can’t possibly begin to cover something that has been in your possession for so long.”

Customer: “Oh, I must’ve brought the wrong receipt. I have another one in my car. I’ll be right back.”

(After a quick trot outside, the customer returns to the desk with a new receipt. I almost facepalm after looking at the date.)

Me: “Sir, this one is from four months ago.”

Customer: “See? I told you I had a more recent one.”

Me: “We only cover it for thirty days.”

Customer: “Look. I can’t waste anymore time on this. I want to speak to your manager. I bought both these cords from here, and now you’re telling me I can’t return one that didn’t work.”

(My manager came over and had the exact same talk with the customer. After about twenty minutes of having the exchange policy explained to him, he threw a fit, claiming that no one ever told him about the policy before. When we pointed out that the policy was both written on his receipt and posted on signs within the store, he then threw the cord on the ground and stomped off. He started shouting to people outside that we were con artists and should be arrested for stealing his money.)

Not Getting With The Program

, , , , , | Working | February 13, 2018

(I’m working in tech support for an insurance broker. We frequently get sales calls from vendors wanting to know what kind of software we use, so they can offer us their software to use, instead.)

Me: *answers phone* “Tech Support, this is [My Name].”

Vendor: “Hi, this is [Vendor] calling from [Company]. We have it written down here that you are still using [Program]; is that correct?”

(We’ve used several of the same programs for so long, some of the names have changed, including the companies that make the software, in some cases.)

Me: “That sounds familiar, but let me check; it’s not a program I normally get into unless there’s a problem with it.”

Vendor: “That’s fine.”

(I mute the phone so I can ask a coworker, and I search our system to see if we have any documentation for the program in question.)

Vendor: *thinking I can’t hear him, because he can’t hear me* “Come on, Mr. IT Guy. You need to reboot the whole system just to know what you’re using?”

(Stunned, and not sure how to proceed, I decided to keep him muted a little while longer just to waste his time, and then I hung up on him without another word. Not sure if he ever called back again.)

Unfiltered Story #103702

, , | Unfiltered | January 16, 2018

(My brother has graduated from high school and is planning to go to a community college to study Water Tech. The summer before he starts school there he goes to a professional occupation counselor and she tells him he would be so much better in IT Tech. My brother switches to the community colleges sister campus that is five miles away from our house. At the old campus he would have gotten a dorm room but then sister campus does not provide housing for students. My dad calls the Community College housing number to refund the $400 deposit he put for my brother’s dorm.)

Dad: “Hi I would like to cancel the housing contract and get a refund because my son is switching to your sister campus.”

Help Support: “I’m sorry you cannot do that because that breach of the contract and we don’t refund for damages.”

Dad: “What? But my son hasn’t even moved in yet. We are entitled to a refund if my son won’t even be living there.”

Help Support: “Excuse me but that’s the rules. Damage, then no refund. I can’t get you the deposit back.”

(This goes on for a while. Eventually my father realizes that he won’t get anywhere with this employee so he asks for the housing district managers office number. The assistant tries to avoid giving him the number and we have to cajole it out of her. The assistant kept referring to the conversation in the first person (I can’t do that for you. My contract policies can’t be breached) My father wasn’t asking for crazy favors just get his money back because my brother wouldn’t be living there anymore. We have yet to get back $400.)

Custom-R Surviss

, , , , , , | Working | November 9, 2017

My job involves data entry at a large company where a lot our requests come in via customer service channels. As such, we get a lot of misspellings, but we are required to enter names exactly as they’ve been provided to us.

Sometimes it’s something simple that was probably misheard (e.g. “Soft N Corp.” rather than the correct “Soften Corp.”) or mistyped (e.g. “Blenda” instead of “Brenda”).

Once, I had to type in “Harley Quinn Company” (yes, exactly like the Batman character) instead of “Harlequin Company,” even after I asked my supervisor about it.

A lady named something like Darlene Pierce has sometimes been entered as “Darling Person.” I’ve also seen “Centrial Corp.” and “Eleate Company.” Most recently I had a request come in from “Monic,” which I am almost certain was meant to be “Monique.”

The customer service reps are all great, but sometimes I’m not sure they’re hired for their spelling skills.

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