A Colorful Argument

| OH, USA | Related | December 31, 2015

(My mother and I are shopping for clothes. I hold up a patterned blouse for her to look it.)

Me: “What about this one?”

Mom: “No. Orange and I haven’t been getting along recently.”

Returner Burner

, | USA | Right | December 26, 2015

(A customer walks up with some essential oils.)

Customer: “I have to return this; it’s been tampered with. You shouldn’t put this back on the shelf.”

Me: “Okay, would you like to just return it or would you like to exchange it?”

Customer: “I would like to exchange it.”

Me: “No problem! Just grab what you need and I’ll swap them for you!”

Customer: “NO. You need to grab it for me! I’ve had a very long day and I’m too tired for this!”

Me: “…Uh.”

(I remember that my coworker is behind the wall that we sort our returns, so I could leave to go grab it but if she wasn’t there then I wouldn’t have been able to.)

Me: “Sure…” *to coworker* “Hey [Coworker], I have to go grab something for a customer. I’ll be back in a second.”

(I run to go grab it and I’m quite perplexed by his attitude with me. Fortunately, one of my coworkers in that department helps me find it so I get back right away. I process his exchange.)

Customer: “Now, you better not put that one back on the shelf!”

Me: “Yep, and I double-checked to make sure that one wasn’t tampered with for you.”

Customer: “Thank you!” *leaves*

(One of my coworkers comes up to me.)

Coworker: “You should have just pretended like I wasn’t there. That’s what I would have done.”

Me: “I guess; I just didn’t want to make it more troublesome than he was making it out to be.”

Coworker: “I would have made it so awful for them. When people treat me like that, I purposely will make sure that the return will take much longer than it usually does. Such as, restarting the transaction over a few times.”

Me: “…I think, I’d rather just get them out of here as fast as possible so I don’t have to deal with them any longer.”

Coworker: “I’d rather stare them down and make them uncomfortable. I even do an overly happy/obnoxious voice just to make them mad.”

No Dress Is Worth This Price

| High Wycombe, England, UK | Right | December 24, 2015

(It’s a few weeks until Christmas. I work for a small concession on the women’s clothing floor in an upmarket department store. A man holding a very large, rather hideous, full-length formal gown stops me.)

Customer: “I don’t know my partner’s size, so if it’s the wrong size, or she doesn’t like it, what can she do? But I don’t want her to know how much I spent.”

Me: “Okay, you can get a gift receipt when you purchase the dress. That way she won’t know how much the dress costs, and she can exchange the dress by herself.”

Customer: “But what if it’s a different price?”

Me: “Either the difference will have to be paid, or she will get a gift card with the rest of the money. Unfortunately, with a gift receipt; we can’t pay cash or put it on a card unless it’s the same card.”

Customer: “But then she will know how much the dress cost…”

Me: “She won’t know the exact price if you have a gift receipt, but if she needs another size, she will probably see the price tag.”

Customer: “But how do I stop her finding out what the price is?”

Me: “If she needs to change it, you could go with her?”

Customer: “But I don’t want to do that. I just don’t want her to find out the price.”

Me: “That’s what the gift receipt is for.”

Customer: “But if she changes it, and it’s a different price, she’ll know?”

(This went on for a while.)

When Up-Selling Is A Downer

| Los Angeles, CA, USA | Working | December 22, 2015

(It’s the holiday season and I’m shopping for gifts at one of the huge national upscale mall department stores. My parents are comfortably well-off and don’t have many hobbies or interests, so are extremely difficult to shop for. After a lot of searching, I stumble onto a gadget that I think my dad will find useful. It is low-priced, but it suits the two genuine hobbies/interests Dad has and I think he would really appreciate the gift, so I’m quite pleased with my find. I go to the counter to pay for it.)

Employee: *while ringing up my purchase and taking my money* “Wow, quite a cheap gift. Don’t you think you should get them something better?”

Me: *speechless*

(The guy ruined my shopping experience and nearly made me cry. I wish in retrospect I’d let a manager know the kinds of things their employees say to customers in a very misguided attempt to encourage more spending. I never set foot in that store again. My dad did like the gift and used it often!)

In The Market For Some Christmas Cheer

| London, England, UK | Right | December 22, 2015

(I’m a cashier in the food hall. We’ve been busy with older customers as it’s the last ‘pension day’ before Christmas. A husband and wife come and stand close to my till. The husband begins cherry picking older customers, those with ‘lonely’ looking trolleys, and directing them to my till.)

Wife: *to first customer* “Merry Christmas!”

Customer: *huge smile* “Merry Christmas!”

Wife: “I hope you won’t be offended, but my husband and I would like to pay for your shopping.”

(The customer is stunned and can only stammer a thank you. The wife helps pack the shopping and pays on her card. They stand in the store for almost two hours and must have paid for about thirty people’s shopping. They chat with everyone and even hug people who ask! Watching customers leave with big smiles on their faces made me tear up more than once. My manager came over before they left to thank them for their generosity.)

Manager: “I have to ask, why do you feel the need to do such a thing?”

Husband: “When you give money to charity, you never know where it’s going. This way we know we’re helping the people who need it most.”

(Before they left they bought a case of wine which they left behind for the employees. From everyone they helped, and from all my colleagues, I’d like to say a massive thank you!)

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