Should Have Used The Online Psychic Service

, , , , | Right | September 17, 2018

(Our store has a system where you can purchase something online and come to the store to pick it up. A woman approaches the customer service desk where I am working.)

Customer: “Hi, I placed an order and I’m coming to pick it up.”

Me: “Okay, can I have a last name to search for it?”

(She tells me her name. Nothing is coming up in our system.)

Me: “I’m sorry, ma’am, but nothing is showing in the computer that an order was placed. Are you sure you have the right store?”

Customer: “Well, when I was ordering online, I never paid for it. It should still be here, set aside, right?”

Me: “Actually, unless you pay for the items, our store doesn’t get an alert that an order was placed. You have to complete all the steps shown online for the items to be picked up here.”

Customer: “But that doesn’t make sense!”

Me: “Well, maybe next time just call ahead and have us place the items on hold for you.”

Customer: “But that still doesn’t make sense!”

A Biblical Existential Crisis

, , , | Right | September 11, 2018

(I’m with my coworker at the counter as he’s ringing up an older man.)

Coworker: “All right, thank you. Have a nice day!”

Customer: “Before I go, have this.” *hands my coworker a small pamphlet* “It’s proof the Bible exists.”

Coworker: “Uh, thanks.”

Customer: “Have a blessed day.”

Coworker: “Uh, you, too.”

(My coworker told our manager the story later that day and her response was, “Well, the Bible does EXIST; we sell it on our shelves, too.”)

Entitled: The TV Show

, , , | Right | September 3, 2018

(I work in the electronics department. Most of our customers are not too terrible, but being a rural town has its “quirks.” As such, we have more employees that can be just as abrasive when needed. I just get to the sales floor and start doing some chatting with my colleague, when a husband and wife walk up to the counter and this happens.)

Me: “Hello, can we help you find anything today?”

Husband: “You sure as h*** can!” *points at a TV display on a main aisle* “You see them 55″ TVs? I bought one of them f****** things a week ago for [price] WITH tax!”

Me: *bobbing my head, being understanding* “Okay, and was something wrong with it? If there was we—”

(The customer’s wife pipes up.)

Wife: “Nah, nothin’ like that. WE bought it for [price]! Not THAT price!”

Husband: “Yeah, now how’s come them TV’s are [price]?! If I knew that they would be this low I woulda f****** waited!”

(Confused, I look between the two customers.)

Me: “Well, that is unfortun—”

Husband: “We want one of them reimbursements! It ain’t fair that we bought our TV, and it changed price a week later!” *at this point they both are raising their voices*

(My brain has shut off as I look dumbfounded. Both my colleague and I look at each other completely at a loss for what to do, having never been trained for what entails a reimbursement.)

Me: “All right, give me one moment.” *I call over the walkie for management and then wait*

(The husband starts ranting about how unfair it is that there was a price change.)

Husband: “We are f****** ENTITLED to a reimbursement! I can’t believe how you guys could sell us that TV without telling us that the price would change! I mean, I understand you gotta sell this s***, but this just ain’t fair.”

Me: “Yes, well, I apologize, but I have no power over that. I also want to make sure that we can make the reimbursement. We don’t normally do that kind of thing and if it had been a week ago, I’m not too certain what the cut-off is. That seems more than likely up to manager’s discretion.”

(I have lost that “Peppy Happy voice” and drop to a more “steel, serious voice”, but manage to keep the smiles, as he curses more and rants about us not being “fair” and them being “entitled.”)

Manager: *walks up in full manager-mode* “What can I do for you all?”

(We explain the situation and she gives the go ahead for the reimbursement and notifies customer service, then the couple leaves.)

Me: *I shake my head, still annoyed* “I’m pretty certain that those TV’s have been on sale for more than a week, [Manager].”

Manager: “I wouldn’t doubt you guys, but hey, maybe the receipt will do something.”

Superman Required On Aisle Four…

, , , , | Right | August 30, 2018

(I am walking by a coworker who is checking out a lady, when…)

Coworker: “Hey, [My Name], she wants to know if this has been returned or not.”

Customer: “No, I know it has been returned; it has a piece of wrapping paper still taped to it. I just want to know if it’s okay.”

Me: “Certainly. All items are supposed to be checked before they are put back on the shelves, but we can open it up here for you to take a look at if you’d like.”

Customer: “No, I don’t want to open it. It’s a wedding gift. I just want to know if it’s okay!”

Me: “Well, the only way to really check is by opening it.”

Customer: “No! I already told you it’s a gift. I just need to know it’s okay!”

Me: “Ma’am, I can’t really just look at it and know if it’s okay. I can’t see through the box.”

Customer: “Don’t talk to me like I’m stupid! I know you can’t see through the box, but I need to know it’s okay! It’s a wedding gift!”

Me: “I don’t really know what else to do for you.”

(I walked away, sorry that I forgot my x-ray goggles at home that morning.)

Mother And Son And Never Done

, , , , | Right | August 30, 2018

(I work in the electronics department. I’m alone as my coworker is on her lunch. I’m currently ringing up a man for some online gaming cards when a woman walks over to me.)

Woman: “Are you the only one working right now?”

Me: “Yes.”

Woman: “Just great.”

(She walks back over to the tablet display. I finish up the order ,and I walk over to see if I can help her. She’s with her young son — about seven, I think — and her parents. Her parents end up leaving to go look at other products.)

Me: “Sorry about that. Is there anything I can do for you?”

Woman: “Yeah. Why doesn’t this display work?!”

(She’s looking at the children’s tablet display model. We have an empty display next to it, the regular tablet, and a book tablet display.)

Me: *tries to turn it on* “Looks like it’s not working, Huh… must be the charger.”

Woman: *goes to unplug it and plug it into the empty slot*

Me: “Ma’am, please don’t mess with it. It’s supposed to be attached to that security base.”

Woman: “I’m just trying to see if I can fix it!” *to her son* “Is this the one you want? You can’t even see what it does!”

Son: “Yeah. That’s the one.”

Woman: *to me* “What’s the difference between this [the children’s] and that [the regular] one?!”

Me: “Looks like it’s just the case and parental controls. Other than that, they’re the same tablet.”

Woman: “What about the app store? Are there free products on it?”

Me: “I would assume so; it’d be just like the [Phone Brand] app store.”

Woman: *goes over to the regular tablet display* “I want to access the app store! Why won’t it let me?!”

Me: “It’s the display model; it’s set to display mode, so it’s only going to show you a few things.”

Woman: “But I want to see the app store!”

Me: “I’m sorry. It only shows you a few features, as it’s on display mode.”

Woman: “Can’t you do anything about it?”

Me: “Sorry, I can’t.”

Woman: “Is it already charged in the package?”

Me: “I’m not sure; I would imagine so.”

Woman: “Can I see the package?”

Me: “Yeah, no problem!”

(I get out the box for the children’s tablet and let her look at it. She begins to open the box.)

Me: “Ma’am, please don’t open it until you pay for it.”

Woman: “I want to see if it’s charged!”

(She continues to ignore me and opens the package. She then realizes that the tablet is in a separate box that is glued shut.)

Woman: “Are you serious?!” *to son* “Do you want this or not?!”

Son: “Yeah.”

Woman: “Fine. We’ll get this.”

(They come up to the counter to pay as her parents return. Her son counts out $60, and then she recounts it, hands it to me, and yells at me to recount it, as well. She and her son leave, but her parents stay behind to pay for a backpack they wanted.)

Her Father: *shakes my hand* “Thank you for having patience with my daughter. I’m sorry.”

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