Only Halfway There

, , , | | Right | May 25, 2018

(I am manning the self-checkouts when this woman dressed in all camo calls me over.)

Customer: “These underwear are not ringing up right! All hunting clothing was supposed to be 50% off!”

Me: “Huh, maybe it didn’t include underwear. Let me call back to the department to find out.”

(The customer scoffs at me while I go over to the phone to call back to the hunting department.)

Me: *on phone with coworker* “Hey, do you know anything about all hunting clothing being 50% off? A customer of mine says they are, I can’t find them in the ad, and her camo men’s underwear is not ringing up that way. I was curious if maybe the underwear wasn’t included?”

Coworker: “Uh. I don’t know. I’ll walk over there.” *a moment later* “Yeah, I don’t see what she’s talking about, sorry.”

Me: “Some of her other hunting clothing rang up that way, so there’s got to be some sort of sale tag.”

Coworker: “Yeah, I don’t see anything, sorry.”

Me: “Uh… okay… thanks…”

(I hang up, knowing this isn’t going to be easy since the woman was already mad at me. So, I walk back over to her.)

Me: “I’m sorry, it looks like he couldn’t find the tag you were talking about.”

Customer: “SO. You’re saying that I have to walk over and take a picture of it myself for you?! IF I do, then you better fix it for me!”

(She leaves for about five minutes and comes back waving her phone at me.)

Customer: “HERE’S YOUR PICTURE.”

(I try reading it but the picture is so blurry that any information on the tag is illegible.)

Me: “I’m sorry, ma’am, but I cannot read the print on the tag. Any information as to what’s not included would be there, but the picture, unfortunately, is too blurry for me to read.”

Customer: “UGH. This is just a waste of my time! I need to be somewhere! You should just call a manager over and have them fix this! It would be much faster!”

Me: “I’m sorry, but I would still have to find out what’s going on before I get a manager involved. They wouldn’t know, either, unless we call the department. I’ll call him back and try again.”

Customer: “This is a waste of time!”

(I quickly go back to my phone to call my coworker back and see if he can find it again.)

Me: “Hey again, so she took a picture of the tag, and it’s illegible due to blurriness. It’s [brand] of clothing.”

Coworker: “Oh, okay. Let me look. Oh. Well, the tag doesn’t say anything against underwear not being included. But, the underwear doesn’t have the 50% off tag on it. Just give it to her, though.”

(I quickly access her computer from mine and change the price.)

Me: *to customer* “He said he wasn’t sure why it wasn’t working, so he said just to give it to you.”

Customer: “WAS THAT SO HARD?”


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Make Sure Some Of Those Vitamins Helps Eyesight

, , , , | | Right | May 25, 2018

(I’m currently working the self-checkouts when a woman calls me over.)

Customer: “Hey, I’m having a problem over here!”

Me: “What’s wrong?”

Customer: “These vitamins rang up wrong! They’re supposed to be buy one, get one free!”

Me: “Looks like they’re ringing up at buy one, get one half-off. Let me check the ad.”

(She has eight bottles of vitamins; two are a different brand from the rest. Her two brands, however, are clearly listed as buy one, get one half-off. The ones that would be free are an entirely different brand.)

Me: “Okay, here they are.” *shows her the ad* “The ones that you have are half-off; these other brands are the free ones.”

Customer: “Well, your signs say differently! The ad must be wrong! I’m going to go back to look at them!”

(She storms over there, leaving her three sons with me. After a few minutes, she comes back with two vitamins from the brands that were free.)

Customer: “I need you to take all those vitamins off; I’m getting these, instead.”

No Washing Machine Can Wash Away The Blame

, , , , , | | Working | May 24, 2018

(My first job when I turn 16 is at a high-end department store in the UK, famed for its customer service. I normally work in the tech section — a teenager’s dream — but today they are short on the customer help desk, so I am drafted in to help. This is my second day assisting. I’m stood at the desk, keeping myself busy, when a lady in her 70s appears, in floods of tears.)

Me: “Hello, madam, is there anything I can help with today?”

Customer: “Oh, God… It’s just… Ohh…” *wails uncontrollably*

Me: “How about you take a seat here and calm down?”

(She sits, and gathers herself slowly.)

Me: “Okay, what’s happened? How can we help?”

Customer: “Well, you see, I had a delivery of my washing machine booked in this morning, for my new kitchen.”

Me: “Okay, and did the delivery team arrive on time and with the machine?”

Customer: “Yes, yes, that’s not the problem. They arrived on time, they came upstairs to the flat to check it could fit, and then they went down to the van to get it.”

Me: “Sounds good so far?”

Customer: “Well, yes… They got up to the flat, and started moving the washing machine down the corridor. As they got to the kitchen door, my cats decided to run out of the kitchen as they were startled by the machine… I think the first man saw this coming, but the man holding the back of the machine didn’t, and after my first cat appeared, he dropped it.”

Me: “Dropped the machine?”

Customer: “He dropped the machine onto the second cat.”

Me: “Oh. I see. Well… I’m so sorry… Let me go and find a manager, then; I’m not sure of what to do or say.”

Customer: “That’s not all.”

Me: “…”

Customer: “Once they realised what they’d done, they said they’d take the machine back and replace it.”

Me: “And did they?”

Customer: “Well, they were in such a panic and rush to leave they reversed the lorry into my new brick wall.”

Me: “Oh.”

(Three minutes later in the office, where four section managers are:)

Me: “Okay, who wants a great situation to deal with today?”

(The chain paid for her entire new kitchen in full, all works to repair the wall, and the cremation of a cat.)

 

I’d Rather Be Bald

, , , | Working | May 15, 2018

(I am walking into a department store when a woman thrusts a box into my hands.)

Woman: “Here, you need this!”

(I look at the box and see it contains a bottle of shampoo, priced at £69.99.)

Me: “I’m not paying £70 for a bottle of shampoo!”

Woman: “But you need to, otherwise that lovely hair—” *trying to stroke my hair but I flinch away* “—will be ruined!”

Me: “I’m not paying £70 for a bottle of shampoo.”

Woman: “But your hair will be all nasty and greasy. This shampoo has natural oils and minerals that—”

Me: “I’m not paying £70 for a bottle of shampoo.”

(I handed it back to her and walked to another part of the store. I heard her huff and say, “Fine.” Periodically while I’m shopping I could hear other shoppers exclaim their refusal to pay such a price for shampoo.)

 

Wish You Could Sale Away

, , , , | Right | May 4, 2018

(It is around Black Friday. I have only been working at this store for a few days, and my main job is to fold clothes and keep the racks neat. I am working in the ladies department, which has no registers. All of the other registers are in use, with long lines, so even if I wanted to, there is nowhere for me to hop on. If you want to order shoes, you have to do that in the shoe department.)

Customer: “Excuse me!”

Me: “Oh! I’m sorry, sir, I didn’t realize you were behind me. Can I help you with anything?”

Customer: “I’ve been standing here for five minutes! This is ridiculous!”

Me: “Again, sir, I am sorry. I wasn’t aware that you were standing behind me. What can I do for you today?”

Customer: “Order these in a size nine!”

(The customer shoves a shoebox in my face. This is odd, because shoeboxes aren’t displayed; there is only one display pair of each shoe. This man has to have picked a shoe and asked the shoe associate to get him whatever size he was holding. The fact that he knows we don’t have any in the size he wants means that he has to have asked the shoe associate for that size, been told that we don’t have any, and declined the shoe associate’s offer to order them, before walking away with the wrong size to find a random ladies associate to do exactly that.)

Me: “I’m sorry, sir, but I don’t have any registers in my department, and as the store is very busy, none of them are free for me to hop on. If you don’t want to order them in the shoe department, the next nearest register would be in jewelry. I’m sure an associate there would be happy to help you!”

Customer: “I asked you to order it.”

Me: “I know, sir, and on any other day, I would be happy to do that for you. Unfortunately, they didn’t build any registers in my department, and there are no available ones for me to use. You can order the shoes in the shoe department or jewelry. If you don’t want to go to either of those registers, there are also associates in kids that are able to help you.”

Customer: “Fine. Never mind.”

(The customer complained to corporate about me and I got written up. Every time I tried to explain what happened, my manager would just say, “He spends hundreds of dollars here! And you ARE seasonal!” I actually kept my job there for a year, anyway, before quitting and moving to a company that doesn’t treat its employees like garbage.)


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