Returner Burner

, | USA | At The Checkout, Crazy Requests, Popular

(A customer walks up with some essential oils.)

Customer: “I have to return this; it’s been tampered with. You shouldn’t put this back on the shelf.”

Me: “Okay, would you like to just return it or would you like to exchange it?”

Customer: “I would like to exchange it.”

Me: “No problem! Just grab what you need and I’ll swap them for you!”

Customer: “NO. You need to grab it for me! I’ve had a very long day and I’m too tired for this!”

Me: “…Uh.”

(I remember that my coworker is behind the wall that we sort our returns, so I could leave to go grab it but if she wasn’t there then I wouldn’t have been able to.)

Me: “Sure…” *to coworker* “Hey [Coworker], I have to go grab something for a customer. I’ll be back in a second.”

(I run to go grab it and I’m quite perplexed by his attitude with me. Fortunately, one of my coworkers in that department helps me find it so I get back right away. I process his exchange.)

Customer: “Now, you better not put that one back on the shelf!”

Me: “Yep, and I double-checked to make sure that one wasn’t tampered with for you.”

Customer: “Thank you!” *leaves*

(One of my coworkers comes up to me.)

Coworker: “You should have just pretended like I wasn’t there. That’s what I would have done.”

Me: “I guess; I just didn’t want to make it more troublesome than he was making it out to be.”

Coworker: “I would have made it so awful for them. When people treat me like that, I purposely will make sure that the return will take much longer than it usually does. Such as, restarting the transaction over a few times.”

Me: “…I think, I’d rather just get them out of here as fast as possible so I don’t have to deal with them any longer.”

Coworker: “I’d rather stare them down and make them uncomfortable. I even do an overly happy/obnoxious voice just to make them mad.”

No Dress Is Worth This Price

| High Wycombe, England, UK | Holidays, Theme Of The Month

(It’s a few weeks until Christmas. I work for a small concession on the women’s clothing floor in an upmarket department store. A man holding a very large, rather hideous, full-length formal gown stops me.)

Customer: “I don’t know my partner’s size, so if it’s the wrong size, or she doesn’t like it, what can she do? But I don’t want her to know how much I spent.”

Me: “Okay, you can get a gift receipt when you purchase the dress. That way she won’t know how much the dress costs, and she can exchange the dress by herself.”

Customer: “But what if it’s a different price?”

Me: “Either the difference will have to be paid, or she will get a gift card with the rest of the money. Unfortunately, with a gift receipt; we can’t pay cash or put it on a card unless it’s the same card.”

Customer: “But then she will know how much the dress cost…”

Me: “She won’t know the exact price if you have a gift receipt, but if she needs another size, she will probably see the price tag.”

Customer: “But how do I stop her finding out what the price is?”

Me: “If she needs to change it, you could go with her?”

Customer: “But I don’t want to do that. I just don’t want her to find out the price.”

Me: “That’s what the gift receipt is for.”

Customer: “But if she changes it, and it’s a different price, she’ll know?”

(This went on for a while.)

Can’t Tarnish Your Christmas

, | PA, USA | Holidays, Theme Of The Month

(I work in fine jewelry at a local department store. It’s about three weeks to Christmas and I notice a woman is looking in the sterling silver case and I go to help her.)

Me: “Is there anything I can help you with?”

Woman: “Yes, I am interested in that cross necklace there.”

(I proceed to pull out the cross she mentions and hand it to her to look at.)

Woman: “This chain is tarnished. Is there some kind of discount on it because it’s tarnished?”

Me: “I am not sure, but I can find out for you if you don’t mind waiting a moment.”

(She is fine with waiting so I call a manager and explain what is going on and show her the necklace.)

Manager: “See if you can get it clean for her but take an extra 15% off the sale price.”

(I proceed to grab the silver polishing rag and begin working on the chain. It’s obvious that the tarnish was going to come off so I worked on it then walk back down to the customer.)

Me: “Well, I’ve gotten the tarnish off for you.” *as I hand it to her to look at*

Woman: *takes the necklace but doesn’t really look at it* “I think you’re a lying little s***.”

(I am a bit stunned for a second because I’ve never had a customer say anything like that to me before.)

Me: “Excuse me, ma’am, but I don’t appreciated being called a ‘lying little s***,’ especially when I was trying to help you out.”

(Needless to say she turned red when she realized another customer, who was standing right beside her, heard the whole thing. I sold her the necklace with the extra 15% and she left. I ended up having to stock something else in the store, when I came back I found a Christmas card that she had left for me as an apology.)