A Friendly Store Doesn’t Mean We’re Friends

, , , , , | | Right | June 2, 2018

(I am working in a large department store. We have staff discounts that also cover immediate family’s purchases. We aren’t allowed to serve family members or friends ourselves; the company is really strict about giving discounts. I get called to the counter.)

Coworker: “There’s a lady over there who asked for you; she said she’s a friend.”

(I recognise the lady as someone my sister knows; I barely know or even like her.)

Lady: “Hi, [My Name], I need to buy this stuff. Your sister said you’ll give me a discount.”

Me: “I can’t give you a discount.”

Lady: “Yes, your sister said you would; you can use your staff discount.”

Me: “No, I’m not allow to do that. Staff discounts can only be done by a manager, and only with family. It’s not up to [Sister] to promise that to you.”

Lady: “Well, tell the manager I am your sister.”

(It’s very obvious that we are different nationalities.)

Me: “The manager knows what my sister looks like, and you have just told [Coworker] that we’re friends; I can’t do it.”

(I knew that if I gave in to her that I would never see the end of it, and she and my sister’s other friends would be in constantly demanding discounts.)

Get The “Off” Customers

, , , , | | Right | June 1, 2018

(I work in a department store where there is no uniform, but employees must wear all black and dress professionally. It is my day off and I am dressed in black, but not at all like I dress for my shift. I am wearing black workout pants and a long-sleeved workout shirt. I am shopping and an old lady approaches me.)

Old Lady: “Do you work here?”

(I don’t want to lie, and I’m surprised that she even asked, since I am dressed in casual athletic clothing.)

Me: “Yes, but it’s my day off. I could direct you to a coworker, though.”

(Ignoring my comment about my day off, she shows me our ad and looks at me expectantly.)

Old Lady: “I want this sweater.”

Me: “It’s my day off. I can direct you to a coworker.”

Old Lady: “I want this sweater!”

Me: “Right. But it’s my day off.”

(The lady just stared at me. Finally, my coworker came over and asked what was happening. I told her and she took the customer. She was one of the rudest people I’ve had.)

Branding Is Everything (Priced The Same)

, , , | | Right | May 30, 2018

(I work for a large, well-known department store. One day a middle-aged woman came up to me, frowning, with two blouses in her hand.)

Customer: “Why are these different prices?”

Me: “Excuse me?”

Customer: “These tops! Why is this one more expensive than the other one?”

Me: *looks down at the two blouses that are nothing alike* “Well, ma’am, these are different items.”

Customer: “But they’re the same brand! They should be priced the same.”

Me: “Yes, ma’am, these are both from [Brand], but they are still different items. The price for each item is going to be—”

Customer: *cuts me off* “Oh! This one is from the petite section! I see. It must be cheaper because there’s less fabric.”

(She wandered off, satisfied with her logic, while I stared after her.)

We Have A Petite Problem Here

, , , , | | Right | May 29, 2018

(I work at a large, well-known department store. A middle-aged woman has been stubbornly ignoring me every time I politely tell her that the plus sizes she wants are upstairs in the women’s department, and has continued uselessly shopping in the misses department, getting more and more frustrated.)

Customer: *brandishing a blouse at me* “Where are the larger sizes for this?”

Me: “That’s an XL, ma’am, which is the largest size we have in misses. We do have that brand upstairs in women’s, so we might have that same blouse or something similar. Would you like me to check for you?”

Customer: *scowls and walks away*

(A few minutes pass, and she comes back waving around another blouse, still looking angry.)

Customer: “Why don’t your clothes come in larger sizes?! I need this in a bigger size!”

Me: “Ma’am, the misses department goes from XS to XL, and 2 to 18. The larger sizes are all upstairs in the women’s department. We have a lot of the same brands up there, so I’m sure we can find you something you like.”

(The customer harrumphs and leaves again. For some inexplicable reason, she starts shopping in the petites department. After a while, she storms up to me again, clothes draped over her arms.)

Customer: “Why are all your clothes so small?! I need these in a bigger size!”

Me: “Ma’am, this is the petites department, so the clothes are going to be smaller. The larger sizes are all upstairs in the women’s department.”

Customer: *scoffs dramatically and dumps the clothes on the floor* “FINE! I’ll just go find something to wear in juniors.”

(She charged off towards the teenager section, leaving me with a pile of clothes and a dropped-open jaw.)

When Self-Service Becomes Self-Serving

, , , , | | Right | May 25, 2018

(I’m running the self-checkouts during a busy time and this man calls me over.)

Customer: “Do you think I can scan this, even though the clearance sticker is covering the barcode?”

(He holds up a big Santa plate.)

Me: “Yeah, shouldn’t be a problem. If it is, just remove the clearance sticker a little so the lines of the barcode are exposed.”

Customer: “Well, you should just do it for me, since you clearly know how.”

Me: “Uh…”

(I look around to make sure no other customers are having issues, quickly scan it, and hand it back to him so he can decide how he wants it bagged. It is quite fragile, and I’m not sure.)

Customer: *looks at the plate after taking it back* “So, you got anything to bag this in?”

Me: “We have plastic bags.” *points at the plastic bags on the self-checkout*

Customer: “Okay. You bag it, then!”

(I wonder if he wanted me to pay for him, as well.)

Can't stand the way people act? Then you're going to love our Antisocial collection in the NAR Store!
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