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Should Have Cashed Out Early, Part 2

| Melbourne, VIC, Australia | Extra Stupid, Money, Popular

(I am working the self-serve. Note that we have six self-serve stations that are in rows of three each. One side is cash or card, and the other is card only. There are clear signs stating “card only” on the card-only machines, as well as a voice pop-up that states, “No cash available at this register. Card only.” A customer using one of the card-only self-serve stations calls me over.)

Me: “Yes, ma’am, how can I help?”

Customer: “I put $50 in but the change hasn’t came out. Why?!”

Me: “Whoa, you put cash in this? It’s card only. Didn’t you see the pop-up notice?”

Customer: “Of course I did. But I wanted to pay cash. So I ignored it… Where’s my change?!”

Me: “Ma’am, it’s card only, meaning no cash… Where did you put the cash? Why didn’t you use the cash-and-card self-serve station?”

Customer: “There!… and this machine was closer.” *points to the receipt chute*

(The customer had inserted the cash into a gap where the receipt comes out. A sign stating “receipt” is next to that gap. She was quite angry as I opened the machine to get the cash out… muttering how stupid it was that the card-only machine had no cash.)

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Should Have Cashed Out Early

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Not Going To Workout

| MA, USA | Technology

(This takes place by the movie racks in Electronics.)

Customer: “Do you have any workout DVDs?”

Coworker: “They’re over in Sporting Goods.”

Customer: “Oh, that’s too far.”

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A Very Large Closing Sign

| NJ, USA | Bizarre, Popular

(At our department store, we have overhead announcements at half-hour, fifteen, ten and five minutes before the store is closing, alerting customers to please bring all final purchases to the registers, etc. We also usually have one of the team leads (TLs) up by the front doors to let people know we’ll be closing soon and to please come back if it’s not a small, urgent purchase. The TL on the job this night is about 6’5″ and around 300 pounds, and this apparently happens at least three times a night whenever he’s given the duty.)

Team Lead: “Sorry, folks, we’re going to be closing soon.”

(He says this with a cheerful smile and a general gesture towards the exit doors; the would-be-customers end up looking TERRIFIED, and bolt out!)

Me: “[Team Lead], you’re not scary looking! Why do they freak out?”

Team Lead: “Apparently they’re not used to having someone that is too big to ignore tell them things!”

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Why You Need Hazard Pay: Reason Number Two

| Buffalo, NY, USA | Bizarre, Popular

(I work as a general janitor in a department store. I’m near the upstairs bathrooms, which are usually pretty quiet.)

Woman: “Excuse me! Can I throw something in your trash bin?”

Me: “Of course!”

Woman: *pulls out of her purse, no baby in sight, a full diaper* “Thanks!”

(She dumped the diaper and walked away. I have SO many questions…)

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Coupons Are More Taxing Than They’re Worth

| CA, USA | At The Checkout, Money, Popular

(I work at a department store that is well known for its ‘cash coupon’ deals–where for every fifty dollars you spend you earn a ten dollar coupon. Because the fifty dollars you must spend does not include taxes, occasionally people will be confused that their total was 50+ dollars but they did not earn a coupon. I try to provide ample warning if I see they are particularly close to earning a coupon.)

Me: *I have just finished ringing up her purchases* “Ma’am, I notice you are about three dollars away from earning a cash coupon. Would you like to add a chocolate bar to your purchase so you can meet the cut-off?”

Customer: “No, thank you. I’m fine. Here’s my card.”

Me: “All right, then, that’ll be [total] on your card. Here’s your receipt. Have a great day!”

Customer: “Where’s my coupon?”

Me: “Sorry?”

Customer: “My cash coupon! I spent fifty dollars. I should have gotten a coupon.”

Me: “I apologize, ma’am. You have to spend fifty dollars before taxes to get a coupon. You were about three dollars short.”

Customer: “You should have told me!” *stomps off*

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