Customer: “You. I need you to fetch me the following items.”
Me: “Sir, I am serving this customer at the moment. I’ll be with you as soon as I have finished serving them.”
Customer: “Unacceptable. The correct response would be to write down the list of items I am about to provide for you and hand the list to another worker who is available.”
Me: “It’s just me in this department at the moment, sir. My coworker is on lunch. I’ll be with you as soon as I—”
Customer: “Unacceptable. You should not be allowed to go on lunch while there are customers still to serve. Summon him back at once.”
Me: “Sir, I can’t and won’t do that. Please be patient, and I will—”
Customer: “Unacceptable. You leave me no choice but to request your manager and have you dealt with accordingly.”
I simply nod and page for a manager to come over to my department. As soon as I have done so, I go back to serving my current customer, but I am interrupted yet again.
Customer: “What are you doing? Now you serve me!”
Me: “Sir, I have called my manager. When he gets here, he can—”
Customer: “Unacceptable. Your manager will be here to deal with you. You are still here to serve me.”
Finally having had enough, my current customer speaks up.
Current Customer: “Are you serious?! Dude, I am standing right here! You’re interrupting me!”
Customer: “I am a customer, and I should not have to wait.”
Current Customer: “And I should?”
Customer: “The store should supply ample staff to—”
Current Customer: “Unacceptable.”
Customer: “What?”
Current Customer: “Unacceptable. I find you unacceptable. Now, shut up or clear off. He might not be able to tell you that, but I can. One more word out of you, and I’ll call security for harassment. Now shut… up!”
The manager turns up just as my current customer finishes their defence of me. The entitled customer just stands in the corner and stews.
Manager: “You called for me?”
Current Customer: *Speaking on my behalf* “Thanks, but I think we got it. Things are okay.”
My manager looks to me for confirmation. I simply nod.
Me: “Things are acceptable.”