I work the collections desk at our store. Customers order items online and collect them from me. A man comes up to me with a collection slip for a pricey TV.
Me: “Thank you, sir, and can I see some ID, Mister… Wong?”
The inflection at the end is because as I read the name, I realize my customer is very much Caucasian. I try not to racially stereotype a name, but this makes me all the more sure I need to ask for ID.
Customer: “I don’t have ID. Just get my TV!”
Me: “Sir, we need to see ID to ensure that you are the collection slip holder: Mister… Wong.”
Customer: “Yes, that’s me! This is my slip!”
Me: “Sir, there is also a cellphone number on the system registered with this online order. Do you mind if I call it?”
Customer: “My phone is in the car! Just get me my TV!”
Me: “I’m afraid I won’t be able to do that, sir. Please come back with some ID.”
The customer swears and storms off. I call the number on the system.
Me: “Hello, can I speak to Mr. Wong, please?”
Mr. Wong: “Yes, speaking.”
Straight away, I can hear this is a different man. He has an English accent.
Me: “This is [My Name] from [Department Store]. You have a TV to pick up from us?”
Mr. Wong: “That’s right! I’ve been so busy, but I can come and pick it up tonight if that’s okay?”
Me: “That’s fine, sir, but I have to ask, do you have your collection receipt with you?”
Mr. Wong: “I left it on my receipt bowl. It should be… Hmm… It’s not here.”
Me: “Sir, I have to tell you that someone just tried to claim your item from us. We had to reject the collection as they had no ID.”
Mr. Wong: “Tall guy, ginger? Maybe wearing blue overalls?”
Me: “Yes to the first two.”
Mr. Wong: “I had the plumbers in this morning; he was one of them. They did the job and left their business card, but it looks like they traded it with my collection slip.”
Me: “I… see.”
Mr. Wong: “I’ll come and collect the TV tonight. But first I need to call the police. Your name was [My Name], yes? Thank you.”
He does indeed come and collect the TV that night. He tells me the police were called, and the guy was arrested; he still had the collection slip on him.
Mr. Wong: “It’s ironic. We got this as a second TV because my wife loves certain shows, and I hate them.”
Me: “Why is that ironic?”
Mr. Wong: “They’re all crime dramas!”