Tantrum For Two

| Toronto ON, Canada | Related | February 2, 2017

(When I was five years old, I was a bit of a brat. Whenever my parents took me shopping, I would throw a fit if I saw something I wanted. They have tried scolding me, putting me in time-out, grounding me, etc. but nothing worked. Then one day that all changed….)

Me: *seeing a toy I want* “Daddy, can I have this?”

Dad: “No, it’s expensive and you already have enough toys.”

Me: “But, I want it!”

Dad: “No, you can’t have it. We need to go home.”

Me: “I WAAAAANNNTT IT! AAAAAAAHHHHH!” *I start throwing things and rolling on the floor crying*

(My dad, who was acting unusually calm, suddenly does something I never expected.)

Dad: *red faced with obvious, but forced, tears running down his face* “I WANT TO GO HOME! I MISS MOMMY!”

Me: “Uh… what are you doing?”

Dad: *he reaches into the cart and throws all the non-breakable things he was going to buy (pillows, towels, etc.) on the floor* “AAAAAAAHHHHH! I WANT TO GO HOME!”

(I thought this was incredibly stupid and embarrassing and that he looked insane. I never had a public tantrum after that.)

Got All Tangled Before

| Topsham, ME, USA | Right | January 31, 2017

(I stop by a department store after work to grab a few things. While in the grocery section, I see some dinosaur chicken nuggets and decide to buy them for myself, even though I don’t have any kids. At the register, the cashier rings up my groceries.)

Cashier: “You know, we have frozen chicken nuggets.”

Me: “These are frozen.”

Cashier: “No, these are dinosaurs.”

Me: “Yeah, I know. I just kind of thought dinosaurs would be fun.”

Cashier: “Right, so I was just wondering if you saw the frozen ones.”

Me: *confused* “These ARE frozen ones. Unless I somehow grabbed some from a refrigerated section instead of the freezer?”

Cashier: *thinking* “I don’t even remember dinosaurs in frozen, but I could just be forgetting.”

Me: “I’m pretty sure I got them from the freezer section.”

Cashier: *exasperated* “No, I meant frozen chicken nuggets.”

Me: “These ARE frozen chicken nuggets.”

(We both stare at each other for a moment like the other person is a total moron.)

Cashier: *sighing* “I meant Frozen. You know…” *awkward pause* “Like with Elsa. ‘Let it go, let it gooo!’”

Me: *throwing up my hands* “Holy s***, you meant the movie ‘Frozen’!”

Cashier: “Yeah.”

Me: “Jesus Christ, that was confusing.”

Cashier: “Yeah… here’s your receipt.”

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Taking Inventory And An Earful

| USA | Right | January 19, 2017

(I work in Jewelry at a well-known department store chain. It’s a few hours into our Black Friday sale, and I have just moved on to our next customer waiting, who asks to see a pair of gold earrings in our case.)

Me: “These are 18k yellow gold, and the full price is [price], so the discount today is—”

Customer: “No, I’ve looked at these earrings before. They are supposed to be 14k, at [much lower price].”

Me: “Oh, we had several different versions of this earring in stock; it’s a common shape. You were probably looking at an earlier pair we had.”

Customer: *getting angry* “No, it was THESE EARRINGS. I saw these earrings a year ago, and I’ve been watching them all this time, waiting for this day to come and buy them. This is bull-s***!”

Me: “I’m sorry, ma’am… but if it’s been that long, they were probably sent back to the vendor. We remove older pieces every month to make room for the newer pieces coming in. We did have about five versions of this style of earring, but I remember sending some back about half a year ago.”

Customer: “This is bull-s***! It was THESE EARRINGS! I looked at them just a month ago! You’ve changed the tags on them. This is fraud!”

Me: “Ma’am, we haven’t changed the tags on these earrings. The ones you saw were a different pair. I can check the back-stock to see if we have any left.”

(I check, and find a larger 14k pair at the same price as the ones in the case, and a smaller 14k pair with a price halfway between what we have and what she wanted. I bring them out to show her.)

Me: “Ma’am, it looks like we only have two versions left. This pair is the cheapest we have right now. The ones you saw before were probably smaller than these—”

Customer: *now gesturing to the new earrings I’m holding* “No, THIS was the pair I saw! And now the price is different! This is fraud!”

Me: “Ma’am, like I said, we had several of these earrings. The pair you saw was either purchased by another customer, or sent back.”

(She refuses to believe me, and continues complaining as she shops, using the words “fraud” and “bull-s***” repeatedly. She decides to buy the earrings along with a few other pieces, and complains to my manager while I am ringing her up about “waiting a year for these earrings” and us “changing the tag”. My manager tells her the exact same thing I had about the earrings she wanted either being bought by someone else or sent back, but the customer insists the pair I am ringing up are the ones she had seen, conveniently forgetting she had said the same thing about the pair in the case! She finally leaves after getting the contact info for someone “higher up” to complain to, and my manager shoots me a sympathetic look.)

Me: *sighing heavily* “That’s not fraud; it’s called ‘Inventory’. I don’t think she knows how stores work. Who expects something to still be there after a year, anyway?”

The Perfect Catalog Response

| HI, USA | Right | January 18, 2017

(I work in a large, chain department store. We have sales every week, and mail out catalogues for every sale, along with newspaper ads, commercials, etc. During a busy Saturday sale during the holiday season, I’m working in the woman’s clothing section. A tiny, elderly lady shuffles through the door, spots me, and heads in my direction.)

Me: “Good afternoon!”

Customer: “Hi. You had a sweater in your catalogue.” *a moment’s pause* “Where is it?”

Me: “…”

(I immediately envision all the ways this conversation can go horribly, horribly wrong, but while I’m standing there petrified, she turns her head to the side.)

Customer: “Ah, there it is.”

(She shuffled off into the racks. I blinked, let out a long breath, and scampered away. This tale raised much hooting laughter in the break room later. Never has an employee in that situation been let off the hook so neatly!)

So Much Lol in Español

| USA | Working | January 13, 2017

(I have just been transferred to a new department that is known among the employees for having a very strange manager. He has been showing me around and so far nothing strange has happened until:)

Manager: “Okay, now the toughest subject of all: customer service. What would you do if a kid threw a tantrum? Demonstrate.”

(He lies down and begins to fake cry and bang his fists.)

Me: “Um, there, there. Let me go find your parent…”

Manager: “That’s not bad. Now pretend there’s a grumpy old man.” *he starts flailing his limbs and complaining*

Me: “Sir, please explain to me what you need and I would be happy to help you.”

Manager: “Excellent. Okay, last one, customer that can’t speak English. Hola, ayudame por favor!”

Me: “Let me get you the manager; he speaks Spanish.”

Manager: “Great! I think you’ll fit in just fine here.”

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