When You Deal With Customers, The Humanity Bar Is Set Low
After ten years without a trip to a dentist, I decided to look for a local office after my new job’s insurance kicked in. This conversation happened upon my first phone call to a dentist’s office in the next town over. The nice woman asked me to provide some basic information, and the question of my insurance came up.
I was on break at work at the time and thus hadn’t thought to have my insurance card handy to give her the information. Since I was wearing gloves and my work pants had some odd back pockets, I struggled to fish my wallet out. I felt I was taking a little long, so I decided to break the silence.
Me: “So, how are you doing today?”
There was a long silence. I figured the woman didn’t hear me somehow, and I was willing to just not ask again as my wallet was now in my hand.
Lady: “Oh, were you talking to me?”
Me: “Yeah! How you doin’?”
Lady: *Suddenly very giddy* “Oh! I’m doing good, thank you! How are you?”
The rest of the conversation went normally. I imagine this woman deals with a lot of rude people in her day to day or just isn’t used to being asked such things. Either way, the joy in her voice was enough to make my day.