They’re Entitled To Feel Entitled

, , , , , | Right | January 10, 2018

(As a couple is checking out I notice their interest in a certain item in our store. Up-selling is a big part of my job, so I let them know the price and bring the item down for them, which they decide to get. As I get to the register I notice that the price sticker is showing the item for half of its actual price.)

Me: “Oh, and it looks like the price sticker is actually showing a much lower price than it’s supposed to be, so I can go ahead and give you that lower price today.”

Customer: “Wait, that sticker says [lower price]; why is it ringing up for [higher price]?!”

Me: “The price you see is what the item is supposed to sell for. But since we put the wrong price on the item, I can give it to you for the lower price. I just need to key it in.”

Customer: “It’s not my fault you people mislabeled this! I demand to get the price on the sticker!”

Me: “Yes, ma’am. I’ve already adjusted the price for you, as you can see on the screen.”

Customer: “I never would have gotten this if I had known it was so expensive! You’re just trying to fool us into spending more!”

Me: “Ma’am, I informed you the item was [higher price], and I am the one who told you we could give it to you for [lower price]. I really don’t understand the confusion. But your total is now [lower price].”

Customer: “I swear, I have to fight you people every time I need something done around here. You’re all just crooks.”

Me: *giving up* “Here you are, ma’am. You have a nice day.”

Customer: “See? It says it on the tag, right here, clear as day! Honestly, some people.”

(I don’t know how I offended this woman, but my manager decided to refuse her service in the future. So, that’s nice.)

Unfiltered Story #102108

, | Unfiltered | December 22, 2017

(I work for a store where we don’t have to take crap from customers. We can refuse service whenever we feel uncomfortable. Unfortunately, I have worked in customer service for so long that I can’t quite bring myself to be as stern as my coworkers. Things like this happen all the time.)

Me: Alright, your total is [amount].

Customer: I would like to pay with a check.

Me: I’m very sorry, but we actually don’t take checks here.

Customer: *getting upset* Sweetie, you might not know how to do your job, but I have cashed checks here many times before. You DO take checks, and you WILL take mine.

Me: *smiling happily* I’m sorry for the inconvenience, ma’am. Your checks may have been taken in error previously, but my manager has assured me we can no longer accept them. The store next door cashes checks, if you would like to head over there real quick. I’ll hold the transaction for you.

Customer: WHY THE F*** WOULD I GO NEXT DOOR WHEN YOU COULD TAKE MY MONEY NOW? IF YOU WON’T DO YOUR DAMN JOB THEN I’M NEVER COMING BACK HERE. EXPECT TO LOSE YOUR JOB ONCE I REPORT YOU FOR NOT ACCEPTING LEGAL TENDER! *storms out*

Me: *calling after her* Sorry again ma’am, you have a nice day!

Manager: *after telling him what happened* Why didn’t you just tell her to f*** off?

Me: Honestly, I kind of zone out when customers are talking to me. I think I’ve formed a second personality from working retail so long.

(To this day I still cannot bring myself to scold a customer or kick them out.)

I’m Seeing Some American Red Flags

, , , | Right | December 20, 2017

Customer: *points to a rack of US flags* “ARE THOSE MADE IN CHINA?”

Me: “Er…”

Customer: “BECAUSE IF THEY’RE MADE IN CHINA, I WON’T TOUCH ‘EM!”

Me: “It says here on the display that they’re made in the USA, sir.”

Customer: “OKAY!”

Me: “Can I put one in your cart for you?”

Customer: “NO. I ALREADY HAVE ONE AT HOME.” *walks away quickly*

Just Don’t Mention The War

, , , , , | Right | December 7, 2017

(It’s Christmas time and it’s super busy. I’m working in the jewelry department, helping an older woman pick out a pendant.)

Customer: “Oh, well, these look nice.”

Me: “Yes, ma’am, they’re actually on sale, too. Let me grab some other pieces you might like.”

(I turn to see a man jogging towards the entrance of the store. A second later, our loss prevention man comes running by, jumps, and flies through the air, tackling the jogging man to the ground.)

Customer: “I think those two men are fighting, sir.”

Me: “Just checking the walls, ma’am.” *trying to act nonchalant to avoid causing a scene*

Customer: “Oh, you watch Fawlty Towers?”

(The woman completely forgot about the wrestling match one aisle over and I managed to make a delightful commission. Thanks, John Cleese.)

 

I Don’t Want To Make A Big Deal, But Here Is A Big Deal

, , , , , | Right | December 3, 2017

(It’s a Sunday, so there are only two librarians working the library circulation desk. As I come up to the desk to check out my books, both librarians are talking to an older woman.)

Woman: “This is not a big deal; I just want to make it clear that I feel I have been cheated!”

Librarian #1: “Ma’am, while you may have overpaid your overdue fines—”

Woman: “I was told they would be credited against my future fines!”

Librarian #1: “I do not know who told you that, but they were mistaken.”

Woman: “My son says you do it for him all the time. And it’s only a quarter, but—”

Librarian #2: “We’ve never done credits.”

Woman: “—It’s not a big deal if your employee POCKETED TAXPAYER FUNDS!”

Librarian #1: “Ma’am, any excess fine payments are donated to the Friends of the Library, and we always ask beforehand if that’s all right.”

Woman: “It’s only a quarter. I get it. It’s no big deal, but I don’t understand—”

Librarian #2: “Ma’am, if you wanted to bring in your receipt—”

Woman: “I DON’T WANT TO MAKE A BIG DEAL OUT OF THIS, BUT—”

Librarian #1: *exasperated* “Ma’am, here is a quarter; I apologize for the misunderstanding.”

Woman: “Well. Fine.” *takes her book and her quarter and marches out*

Me: *as I step up to the desk* “I’m so glad that wasn’t a big deal.”

Librarian #2: *wearily* “You have no idea.”

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