Drink Is Not The Problem Here

, , , , , , | Related | April 8, 2019

(This takes place on my cousin’s wedding day. She is marrying a very nice man whose family is strictly religious; as such, they are very against alcohol consumption. During the reception, my cousin is speaking to her new sister-in-law, drink in hand. She is pouring her heart out about her father’s suicide earlier in the year and how devastated she is that he couldn’t walk her down the aisle.)

Sister-In-Law: *reaching out and wrenching the glass of champagne from my cousin’s hand* “Well, sweetie, maybe if you didn’t drink so much, these things wouldn’t happen to you. Did you ever think that this is God’s way of punishing you for your sins?”

(We quickly separated the two, got my cousin a new drink, and fawned over her until she could enjoy her wedding day again. It’s now years later and it still boils my blood.)

It’s A Dog-Wash-Dog World Out There

, , , | Right | March 28, 2019

(I’m the customer in this one. I take my dog, a two-year-old, female, 45-pound pit bull mix — sweetest thing ever — to the pet supply store. We need a bag of food, and I’m going to use the self-bathe area. I give the cashier my card to buy five baths, all half-price.)

Cashier: “Sorry, we’re low on towels. I’m so sorry, but I can only give you one towel!”

(He cringes! I look at my small, shorthair pitbull, and I ask him:)

Me: “Why would I want more than one? Especially since there’s a dryer hose to blow dry the dogs there?”

Cashier: “Lots of people ask for three or four towels to dry their tiny dogs.”

Me: “Wow. I mean, huskies or malamutes, okay, but pits? That’s just entitled.”

(The poor guy has to work HARD to keep his poker face. I go back to the self-bathe area. There are two bath stalls, one low, one higher. I like using the higher one so I don’t have to bend over. A worker is cleaning the bath stalls. He apologizes for the inconvenience over and over.)

Worker: “It’ll be a few minutes! I’m so sorry!”

Me: “Okay? I’ll go get a bag of dog food. Not a big deal. Like, take your time.”

(This poor guy just sighed with relief and got back to work.)

Me: “Were you worried I was going to yell?”

(He wouldn’t say, but his eyes? They answered just fine. Then, the coupon I had for dog food had some small print. I didn’t realize the 30-pound bag wasn’t on sale. The cashier asked the manager, and this little tiny manager went and checked. She brought back the 45-pound bag of food that was on sale, and apologized! I told her I was not averse to getting another 15 pounds of dog food for about five dollars more! The relief on her face? Palpable. I get the feeling I’ll have good service in there from now on. For God’s sake, are people so rude and entitled that the three eensy-weensy, tiny situations I encountered would set them off? Like, my life is good! Why would that set me off? If your life sucks so much that that kind of minor detail pops your safety valve, change your d*** life!)

When You Post A Review You’re Under Review

, , , | Right | March 20, 2019

(I work at an arcade with batting cages, and we have a play park. Everyone who goes into the play park must purchase a wristband. We send staff periodically to check and make sure no one has snuck in. I also run the Facebook page, and I receive this message, which is a screenshot of a review he made a couple of days ago.)

Customer: “Worst f****** experience ever! We went there so my son could get some practice hitting. As he finished up, he wanted to play in the arcade and in the ball pit, which was all fine and good. Well, he was playing in the ball pit, and some teenagers who were playing in there at the same time but had no business being in there were horse playing and they hit him in the eye. No one apologized about it, and they all scattered like roaches when the kitchen light comes on. Then, furthermore, while we went in there playing with our kids — eight and almost a year old — we were told we have to leave because we didn’t have wristbands and we weren’t supposed to be in there. I felt that my character was discriminated against that night, and believe me, we will not, and I repeat not be coming back!”

Me: “Hi, [Customer], I’m sorry you had a bad experience Sunday. I don’t know how the review evaded my sight, as I usually see every one that appears. So, thank you for bringing it to my attention. However, while you are right that the teenagers had no business being in there, I honestly have to say you had no right to be in there, either, since you did not purchase a wristband to be in there. It wasn’t your character that was being discriminated against; we kick everyone out who has not purchased a wristband.”

Customer: “That’s not the point. The point of the matter is that nothing was done about it until we got there, and the people there were choosing sides because you believe what people tell you. It was basically black against white, but we definitely are not coming back to that h***-hole.”

Me: “Okay, maybe I’m not understanding what the problem here is. Did you tell our staff that there were teenagers roughhousing in the Play Park and nothing was done? Or is it that you were kicked out of the Play Park because you did not purchase wristbands, or something else?”

(The customer doesn’t respond after that. But my favorite part is what other customers commented on his review.)

Customer #1: “Sounds like you should be more upset with the teenagers than the place.”

Customer #2: “Right. You’re giving this place a bad rating for other people’s actions, and for the fact that you obviously missed the sign that clearly states you need a wristband to play in the ball pit area.”

Customer #3: “Good sports are not for weak-minded cry-babies.”

Customer #4: “You should have stepped up as his father and said something to the teenagers. Whenever my autistic son is in there, if other children’s parents are not enforcing their child to play according to the rules, with my son in the ball pit, I will not hesitate to politely tell the kids to calm down, play nice, and remember that not everyone is the same age, and you have to be cautious of the little ones. I have never had an issue with other parents getting angry or at all upset with me for going out of my way to ensure my son’s safety from kids that are playing too rough in the ball pit area. And yes, it clearly states on the entrance to the soft play area the price; it was your ignorance that had your son removed, not the employees of [Company] treating you any different from any other customer. Perhaps you should pay more attention to small details clearly posted in locations you attend.”

This Arcade Sucks

, , , , | Working | February 9, 2019

(I am the manager at an arcade and it is currently our slow season, so we get a lot of groups of people with special needs during this time. All of the groups are awesome, with the exception of this one particular group. I’m in the office when I hear the backroom door open and shut but no one comes on camera. I hear the counselor talking with one of the people with special needs. By the time I go to the door, they are gone. A couple minutes later, my coworker calls me from the snack bar.)

Coworker: “Uh, did you tell one of them they could vacuum?”

Me: “Um, no… Why?”

Coworker: “One of them has the vacuum and is vacuuming.”

Me: “What? Why? Okay, I’m on my way down.”

(I can see the person on camera vacuuming the floor, with the counselor watching him and doing nothing about it. I go down there, and the counselor goes and “fake hides” by the counter, thinking everything is funny.)

Me: *unplugs the vacuum* “Hey, you can’t go in the back room and just take stuff and start using it. Let me have that.” *storms off to the back*

(I run into my coworker.)

Me: “That counselor needs a counselor!”

Plenty Of Free Samples Of Bad Customers

, , , , | Right | December 19, 2018

(I work in one of those wholesale clubs that give out free samples to customers while they shop. Our standard hours for samples are from 10:30 am to 5:00 pm and anybody who shops here knows this. This customer is a regular, and we all dread seeing him. Today he rolls up in his little, motorized shopping cart as I am cleaning up my cart at 4:50. We should all be gone by 5:00.)

Customer: “What’s this? It’s dinner time; where are you going?”

Me: “Sorry, sir, we’re done for the day.”

Customer: “Well, that’s just not fair. Don’t you have any more samples in your cart?”

Me: “Nope, sorry, sir.”

Customer: “That’s just bad business. You guys are here to serve food while we shop; why would you leave at dinner time?”

(He is still going on about how we should be working until 8:00 when everybody would be done eating, and I am silently losing my cool. But I sigh and explain to him the well-known company policy that we only work weekends during the day so parents can bring their children shopping with them.)

Customer: “But what about us that work during the day?”

Me: “We work during the day, too. Many people come in to shop during their lunch break and snack around the store.”

Customer: “Well, my work is too important for me to just leave.”

(Might I mention, this is the same customer who boasts about being retired and spending his days playing golf and living off his military pension. After him yelling at me some more, he said he was going to write to the company saying that we should work until after “dinner time” so he could get his samples after the country club closes. He was regaling my coworker a few aisles away about this as I pushed my cart to the warehouse section, and she was doing all she could to be polite until he was done. In our office, she told me that I could have at least warned her.)

Page 1/1012345...Last