Order Once, Shame On You

, , , , , | Working | October 20, 2017

(I’m the assistant manager, and part of my job involves stocking branded supplies: shopping bags, flyers, etc. The district manager and the regional manager are doing a store inspection, and they aren’t happy.)

Regional Manager: “You barely have any branded supplies in stock! You need to be ordering these to keep up with demand.”

Me: “I submitted an order three weeks ago, but they didn’t come in. I followed up with a few emails last week and didn’t hear anything, so I submitted a new order four days ago. Here: I can show you on the computer.”

District Manager: “Why don’t you call and get to the bottom of this?”

Me: “There’s only the email contact listed.”

Regional Manager: “Well, I will call and find out.”

(She gets on her cell phone and puts it on speaker.)

Regional Manager: “[Person in charge of branded supplies]! How are you?”

Branded Supplies Manager: “Oh, it’s good to hear from you!”

(They chit chat for a few minutes about personal lives before getting to the purpose of the call.)

Regional Manager: “So, I have an ASM here who said she ordered some branded supplies from you. I was just calling to see what’s going on?”

Branded Supplies Manager: “Which store? I swear I’m getting emails from everywhere.”

Me: “I haven’t heard back from you about my initial order three weeks ago.”

Branded Supplies Manager: “Ugh. Yeah, I was on vacation. I came back and there’s this huge pile of supply orders that all the ASMs kept sending me, so I just threw them out to clear my desk.”

Me: “You threw them out?”

Branded Supplies Manager: “Well, I’m obviously not going to fill them if I’m on vacation! They sent me so many when they were gone.”

Me: “How was I supposed to know you were on vacation?”

(The RM is shooting me dirty looks.)

Regional Manager: “Well, she posted pictures all over Facebook; it should have been obvious.”

Me: “I don’t know her! I’m not friends with her on Facebook!”

Regional Manager: “Well, isn’t that convenient! Look, [Branded Supplies Manager], she said she submitted a new order. Do you think that will be coming in now?”

Branded Supplies Manager: “I’m looking now. Oh, no, that is coming up as an error in the system as a duplicate from three weeks ago, so I can’t process it.”

Me: “The one you threw away?”

Branded Supplies Manager: “I’ll look at it, but I’ve done all I can.” *sniffling* “Don’t be angry at me!”

Regional Manager: “Oh, [Branded Supplies Manager], don’t stress yourself more; you’ve been through so much lately. I’d just appreciate it if you could fix this.”

(After she hung up, the DM and RM ripped into me for making someone from corporate office “fix my mistakes.” When I pointed out that I had no way of knowing the manager was on vacation, they said I should call anyone first to make sure that they are in office before actually contacting them as my “due diligence.” My contact list had no phone numbers, only email addresses. I ended up being written up for having a bad attitude. I’ve been putting in applications elsewhere for the last week. I still haven’t gotten supplies in the mail, and neither have several other stores.)

Wrist Banned

, , , | Right | September 13, 2017

(I work at an arcade with batting cages, but we also have a play park. It is $2.75 for kids to go in and it is posted multiple places, including the door to the play park. People often go in without paying for a wristband, so we send staff in to check to see if anyone doesn’t have one. We happen to have an all-white staff this day, and the lady in the story is black.)

Boss: “Hey, [Coworker] can you go check wristbands?”

Coworker: “Yeah, sure.”

(About five minutes later, a lady comes up to my boss who is out fixing a game.)

Lady: “I want to know why your worker came up to MY kids first instead of everyone else’s?”

Boss: “Well, your kids were the ones in the play park without wristbands.”

Lady: “Well, I have come here thousands of times, and I have never paid before!”

Boss: “Oh, well then, I guess you owe me $2750. You can come see me at the register when you want to square up.”

(She cashed her tickets in and left. I haven’t seen her since.)

Unfiltered Story #91926

, | Unfiltered | August 23, 2017

(I work at an arcade/batting cages and we have a Play Park. Everyone who goes in the Play Park must purchase a wristband. We send staff to check periodically to make sure no one snuck in. I also run the Facebook page and I received this message.

Customer: *Screen shots review he took a couple days ago* Worst f****** experience ever!!!! Went there so my son can get some practice hitting. As he finished up, he wanted to play in the arcade and in the ball pit. Which was all fine and good. Well he was playing in the ball pit some teenagers who were playing in there at the same time but had no business being in there and was horse playing and hit him in the eye. No one apologize about it and they all scattered like roaches when the kitchen light came on. Then furthermore on that while we went in there playing with our kids (8 year old and almost 1 year old) we were told we have to leave cause we didn’t have wristbands and we weren’t suppose to be in there. I felt that my character was discriminated that night and believe me we will not and I repeat not be coming back!!!

Hi [Customer], I’m sorry you had a bad experience Sunday. I don’t know how the review evaded my sight as I usually see every one that appears. So than you for bringing it to my attention. However, while you are right that the teenagers had no business being in there; I honestly have to say you had no right to be in there since you did not purchase a wrist band to be in there. It wasn’t your character that was being discriminated against, we kick everyone out who have not purchases a wrist band.

Customer: That’s not the point. The point of the matter was that nothing was done about it until we got there and the people there was choosing sides because you believe what people tell you. It was basically black against white but we definitely are not coming back to that hellhole

Me: Okay maybe I’m not understanding what the problem here is. Did you tell our staff that there were teenagers rough housing in the Play Park and nothing was done? Or is it that you were kicked out of the Play Park because you did not purchase wristbands, or something else?

(The customer didn’t responds after that. But my favorite part is what other customers said on his review.)

Customer 1: Sounds like you should be more upset with the teenagers than the place…
Customer 2: Right. You’re giving this place a bad rating for other peoples actions and for the fact that you obviously missed the sign that clearly states you need a wristband to play in the ball pit area.
Customer 3: Good sports are not for weak minded cry babies
Customer 4: You should have stepped up as his father and said something to the teenagers, whenever my autistic son is in there, if other children’s parents are not enforcing their child to play according to the rules, with my son in the ball pit, I will not hesitate to politely tell the kids to calm down, play nice and remember not everyone is the same age, and you have to be cautious of the little ones, and have never had an issue with other parents getting angry or at all upset with me for going out of my way to ensure my son’s safety from kids that are playing too rough in the ball pit area, and yes, it clearly states on the entrance to the soft play area the price, that was your ignorance that had your son removed, not the employees of [Company] treating you any different from any other customer, perhaps you should pay more attention to small details clearly posted in locations you attend

Unfiltered Story #91924

, | Unfiltered | August 23, 2017

(I work at an arcade/batting cages but we also have a play park. It is $2.75 for kids to go in and it is posted multiple places, including the door to the play park. People often go in without paying for a wristband so we send staff in to check to see if anyone doesn’t have on. We happen to have an all white staff this day and the lady in the story is black..)

Boss: Hey, [Co-worker] can you go check wristbands?
Co-worker: Yeah, sure
(About 5 minutes later, a lady comes up to my boss who is out fixing a game)
Lady: I want to know why your worker came up to MY kids first instead of everyone else’s?
Boss: Well, your kids were the ones in the play park without wristbands.
Lady: Well, I have came here thousands of times and I have never paid before!
Boss: Oh, well then I guess you owe me $2750. You can come see me at the register when you want to square up.

(She cashed her tickets in and left. I haven’t seen her sine.)

This Is A Non-Service Announcement

, , , , | Related | July 28, 2017

(It’s about nine in the morning on a Sunday. I’m still in bed since I tend to work later hours and get to sleep around two am. The phone rings and I sleepily answer.)

Me: “Hello?”

Dad: “Hey, we’re just calling to let you know. Grammie passed some time early this morning.”

Me: *not even awake enough to process what I’ve just heard* “Okay…”

Mom: “She wanted to donate her body to science, so we’re on the way to go pick up paperwork related to that.”

Me: “Oh… okay…”

(The phone call ends, I finally process what I’d just heard and cry for a while. Later I get a text from my mom.)

Text: “Grammie didn’t want a service. We’re going to be getting together later this year.”

(I guess my family is just way more matter of fact about death than I thought?)

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