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Not Even Offering Them A Deal(ership)

, , , , , , , | Legal | August 29, 2018

While driving my parents’ car on a long trip at night, the engine just stops and all the warning lights come on. I’m able to get the car off the road and open the hood. There is a massive amount of smoke and steam coming from the engine and after checking, I find that there is no coolant at all in the reservoir. I get to wait by the car while arrangements are made to pick both the car and me up.

The next day after examining the car, it is determined that a coolant hose came off while I was driving, and that caused the engine to overheat and seize. Over the next few days, my father acquires a new engine and swaps out the old engine with the new one. We then find out that my brother had taken the car in for some repairs a few days before my trip to dealership, and it was one of the hoses they worked on that came off.

My father is in contact with the dealership, but they say they are not at all at fault and refuse any kind of compensation. So, my father decides to take them to small claims court.

After a few months, we are all at the courthouse. The judge comes in and the case is read to her. As soon as the dealership’s name is mentioned, the judge asks for the lawyers — both ours and the dealership’s — to come forward and have a private discussion. This seems very odd, but all we can do is wait for our lawyer to come back and tell us what’s going on.

After a few minutes, our lawyer comes back with a smile on her face. Apparently, the judge is also having “issues” with the dealership, so she has to remove herself due to a conflict of interest. We can’t believe it.

Once the judge has officially removed herself from the case, the dealership settles for everything we wanted.

Holding Up A Mirror To Technology Dependence

, , , , | Right | August 10, 2017

(I am the phone operator for the service department of an auto dealership. I take incoming calls, schedule appointments, and also notify people of scheduled maintenance and recalls.)

Me: “Hello, this is [Auto Dealership]. My name is [My Name]. How can I help you?”

Caller: “The back-up camera on my car went out.”

Me: “Okay, let’s schedule an appointment for you to bring the car in and get that looked at.”

Caller: ”I also need a loaner car.”

Me: “Ma’am, I’m sorry, but our policy is only to provide a loaner car if the customer’s car is broken down or unsafe to drive. Is there something else wrong with your car?”

Caller: “No, but how am I supposed to see behind me?”

Me: *without even thinking about it* “Use your mirrors?”

I Rest My Chase

, , , | Right | November 14, 2016

(I am at work at a boat dealership, when a man with matted grey hair and a biker jacket walks in. I am upstairs working so my coworker approaches the man. I can hear their conversation from my office.)

Coworker: “Hello, sir. How can I help you today?”

Customer: “I wanna talk to [Coworker who isn’t working that day].”

Coworker: “I’m sorry, sir, but he isn’t in today. What were you chasing?”

Customer: “Chasing? I wasn’t chasing anything!”

Coworker: “What were you after, sir?”

Customer: “I’m not chasing anyone!”

(This continued for a while until the man eventually leaves, but not before saying “How rude” to my coworker. I walk downstairs and approach my coworker.)

Coworker: “Wonder what he wanted from [Coworker who isn’t working that day].”

Me: *jokingly* “Maybe he’s a convicted stalker and got scared when you said chasing.”

(I looked out the window to watch the man leave, expecting him to hop onto a Harley or something similar, but to my surprise the man got on to a push bike and rode it down the footpath. I swear, we get all the crazy ones.)