They Need New Glasses As Well As Their Drugs

, , , , , | Healthy | July 5, 2018

(I pull into a drive-thru pharmacy to pick up my prescription, and there’s just one car in front of me. It’s ten full minutes before the car in front of me drives off and I can pull up to the window, but I’m not in a hurry, so I don’t really mind.)

Me: “I’m picking up a prescription for [My Last Name].”

Pharmacist: “Okay, let me just pull that up.”

(She’s gone for a few minutes, and I’m starting to think that this is why the line was slow. Obviously, I think, they must have new people there who don’t know what they’re doing. When she comes back:)

Pharmacist: “I’m sorry, but I don’t have any filled prescriptions listed under your name.”

Me: “But I got an email saying my prescription was ready.”

Pharmacist: “I don’t know what to say. We have you in our system from about two years ago, but there’s nothing recent.”

Me: “Can you check again? I got the email, so I know it’s ready.”

(The pharmacist is gone even longer this time, and I’m starting to feel pretty righteously indignant.)

Pharmacist: “No, we don’t have anything ready for you.”

Me: “Look, that just doesn’t make sense. I don’t understand how I can have an email from Walgreens right here saying that my prescription is ready, but you guys apparently don’t have it.”

Pharmacist: *blank stare* “Ma’am, this is CVS.”

(I felt like such a complete moron that I just drove away in embarrassment. Pharmacist, if you’re out there, I’m really sorry I didn’t apologize!)

Unfiltered Story #114598

, , , | Unfiltered | June 14, 2018

(I work for a [very popular coffee chain] at the aiport and am working on the register during an afternoon rush. A middle aged lady come to my register to order her drink)

Me: Hello. How may I help you today?

Customer: I would like to get a Tall Latte with almond milk please.

Me: I’m sorry ma’am but we do not have soy milk. We do have coconut or soy milk in the non-dairy choices though. Would you like to try that instead?

Customer: But the [popular coffee chain] store near my house has almond milk. I always get that in my coffee.

(Now I know for a fact that [popular coffee chain] has never carried almond milk but [rival coffee and donuts chain] does. So I thought she may have been confused between the two)

Me: As I mentioned earlier ma’am we do not offer almond milk. Our soy and coconut milk are equally deliciious!

Customer: Well the store I go to has almond milk and I want you to get me an almond milk latte.

(This continues for a few more rounds and the line starts to get longer. I got tired of explaining the same thing over and over)

Me: Unfortunately we sold out of almond milk today and only have soy or coconut milk. The new delivery only arrives this afternoon.

Customer: Why didn’t you tell me this before instead of waiting my time? I have a plane to catch. I’ll just have it with soy extra hot.

Me: I apologize again. Your total is $4.65.

(She pays with hands me her credit card to pay)

Me: Thank you. Here is your receipt and have a good day! *bangs head on counter*

Nine-One-Dum

, , , , , | | Legal | June 12, 2018

(I work as a dispatcher for a police department in the DFW area, and I also take 911 calls. It is a well-known “rule” in dispatch that the person with the least amount of information is the one who calls 911.)

Me: “[City] 911; what is the address of your emergency?”

Caller: “I’ve just been in a car accident! Please send help immediately!”

Me: “Is anyone injured?”

Caller: “No, but my car won’t start!”

Me: “Okay, ma’am, I’m going to send an officer to assist you. Please tell me where you are.”

Caller: “Um… I don’t know. I’m on a street in [City].”

Me: “Yes, ma’am, I know. But which street?”

Caller: “Uh… I think it’s [Street]. Yeah, I’m on [Street].”

Me: “[Street] and what cross street?”

Caller: “Yeah, at the cross street!”

(That street is five miles long and has dozens of intersections!)

Not So Closed-Minded: Extreme Edition

, , , , , , | Right | June 4, 2018

I work as a corporate trainer for a chain of quick-service restaurants that feature a cafeteria-style line with the food on display. I am responsible for leading the training teams, and teaching the new employees. Since the building exterior is finished and there are uniformed employees and activity inside, it could appear that the location is open and disappoint potential new customers.

At this particular new location we have the following in place to prevent any confusion: All three sets of stairs up to the patio deck that surround the restaurant are roped off, with a large stanchion sign that says, “In training! Opening day is [date].” The main door and two side doors are locked and have the same sign, but double-sized. In addition to the locked doors and signs, the patio furniture is not set up, but stacked at one end and chained together. There are no tables of chairs in the dining room yet; the chairs have just been delivered but are still in boxes, stacked up ten feet high, and there are so many, it’s hard to find a path through the dining room. I’m sitting on a box doing paperwork when I witness the following…

A woman in her mid-thirties approaches the main patio stairs. She stops and reads the stanchion sign. She walks over to one of the side stairs, stops and reads the stanchion sign. After looking around for a moment, she goes back to the main stairs, lifts the rope and ducks under to enter.

She tries to open the main door. After a few pulls, she appears the read the sign again. She continues to try the door two or three more times. She walks over to the two side doors and does the exact same thing. By now I’m so astonished, I decided to see how far she will go, instead of going outside to stop her.

She proceeds to try the main door yet again, reads the sign, checks her watch this time — to check the date maybe? This time, she spots the side entrance between the restaurant and building lobby, which, by law, we have to keep unlocked for safety. She enters the building lobby, stops in front of another sign that states we’re not open, then reads and pushes it aside to access the door.

She enters, looks around at the boxes and chaos and continues to work her way to the service line. At one point she almost has to crawl over a box to get through. After finally getting to the service line, she stares at the empty cases — with manufacturing stickers and packing materials all over them — and looks around for someone.

I decided to finally intervene and approach her. When she sees me, she asks, “Are you open?” I mentally facepalm. I tell her, “I’m sorry, no. We’re not open yet. We are training the staff, and opening day is next week,” and motion for her to follow me safely out.

She immediately turns angry and starts yelling at me that we’ve wasted her time and used up her limited lunch hour and ruined her lunch, that she can’t get lunch anywhere else, and that we should provide her a free meal from someplace else right now! I try to remain calm and state that she ignored all of the signs telling her we weren’t open, and that the doors were locked for the same reason. I finally have to ask her to leave or deal with the police and a charge of trespassing.

On her way out, she continues to rant, adding that we should also pay for the dry cleaning and repair of her clothes, damaged by her acrobatic attempts to get in through the boxes.

Sadly, this is the first of six similar incidents that day. By then, all I can muster is, “Signs blocking your path, roped-off stairs, and locked doors are normally enough to indicate we’re not open for business. I’m sorry that wasn’t enough. Exactly what would have indicated to you that were we’re not open?” and with the stumped silence, I escort them out.

Micro Realization Is A Big Problem

, , , , , | Learning | May 12, 2018

(We’ve just received instructions on how to ready a solution for one of our labs. Per the instructions, the solution needs to be heated to boiling in a microwave, and we have been told that it takes about a minute for one flask to boil. As there are only a few microwaves in the class, my classmates and I put multiple flasks in at once. After about a minute:)

Classmate #1: *concerned* “It’s not boiling!”

Me: “The microwaves are being distributed across multiple items, so it will take longer than what the TA told us. We just have to watch for it to boil.”

Classmate #2: *light-bulb goes off* “So that’s why my hot dogs are always cold!”

(These were all pre-med students, so I was very concerned for the future of our healthcare system.)

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