Unfiltered Story #189011

, , , | Unfiltered | March 9, 2020

(I am working the customer service desk for a well known chain retailer whose logo is a giant letter. Part of my job is to take security tags off if a cashier missed one. However, I am required to verify the item is already paid for before doing so. I will often say to customers that the camera has to see me check so they know it’s a part of the job and not a reflection on their character. Most people have no problem with this. But one day…)

Customer:Excuse me, miss, can you take the security tag off this purse? The cashier forgot to do it.
Me:No problem ma’am, may I see your receipt for it first? The cameras have to see me check it.
Customer:It’s ok, here you go.(She shows me the receipt and I take off the tag and hand it back.)
Me:Here you go ma’am.
(Note, the customer and the lady next to her are both black, I am white)
Customer 2:Just goes to show that you have to be the right color.
Me:Ma’am, I assure you, that has nothing-
Customer 2:No! Dont you try that! I know! If you’re the wrong color, it’s a different story!
(Customer 1, who was the one I asked for a receipt from, rolls her eyes at the second woman and leaves. Customer 2 who did not apparently know the first at all, continues her rant. Fed up, I finally interrupt her)
Me:Ma’am! Race had nothing to do with it! The president or Jesus could ask the same request and I would STILL have to check the receipt!
(The customer yells at me again and screams she will let my manager know. Ten minutes later my manager, who is also black, asks me about it and I explain)
Manager:Wait, so she didn’t know that other lady and she just butted in?
Me:Yes.
Manager:Oh, then just forget her. You’re good.
(This is not the first time I’ve been accused of being racist for following policies…)

Unfiltered Story #187755

, | Unfiltered | March 4, 2020

So at the end of the night, right as my call center is shutting down for the day I happened catch the last inbound call on hold. Suffice to say the gentleman on the other end had clearly enjoyed a few drinks that evening, but the highlight of the conversation was at the very end.

Me: On that note sir, is there anything else I can help you with this evening?

Caller: Yea, I want more speed, and faster megabytes.

Me: I’m sorry sir, I can’t do that.

Caller: WELL WHY THE HELL NOT!?

Me: Because this is a bank sir.

His Brain Is In Serious Need Of An Update

, , , | Right | February 27, 2020

Me:
“Thank you for calling [Cable and Internet Provider]; this is [My Name]—”

Caller:
*In thick accent* “Your computer says, ‘Please do not power off or unplug your computer, update 1/72’.”

Me:
“First of all, you called your cable provider. Second, it’s just an update that all computers—”

Caller:
*Cutting me off* “Maybe it needs more power? Is that the problem?”

Me:
“No, it’s not a problem. It’s natural; it won’t happen all the time. Every few months—”

The caller cuts off every response I try to give.

Caller:
“For a few months? How many months should I wait?”

Me:
“No, it’s normal. Just wait for it to finish.”

Caller:
“But why? Why is it not working?”

Me:
“It’s not ‘not working,’ it is working. It’s just—”

Caller:
“No! It’s not working. It’s a nice computer!”

Me:
*Sighs*

Caller:
“Hello?”

Me:
“Put it this way. Even a Ferrari needs tuning up.”

Caller:
“A Ferrari? My computer needs Ferrari?”

Me:
“I mean, even the nicest car needs to be brought to the shop—”

Caller:
“I need to bring this to your shop? Where is your shop?”

Me:
“No… I’m sorry, let me put it this way. Do you have a car?”

Caller:
“A car? Yes, yes, I have a car.”

Me:
“After a number of miles, you need to bring it in to tune it up.”

Caller:
“Return? I need to return?”

Me:
“…”

I ended up giving him a number to call for a local tech shop two blocks from his address.

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Unfiltered Story #186988

, | Unfiltered | February 23, 2020

I explained to the customer all the features of our main software, and after 11 minutes of presale..
Customer: I would like to buy your software, can you assist me? Because I cannot find it.
CS: It’s on the home page of our website, it’s the most prominent product and has a big “Buy now” button under the name.
Customer: Is your website Softronic am I right?
Cs:….

Unfiltered Story #186900

, , , | Unfiltered | February 16, 2020

My wife is the customer service manager for a diaper service. This message showed up in her inbox.

Do you ship to PO Boxes or not? And when will you expand your service area nationwide(all 50 states nationwide),or worldwide(every country)? How many years do you think it would take you to reach a nationwide service area and how long have you been in business? because if you charge a certain amount for your diapers you should have reach a nationwide service by now since you’ve created the website 10 yrs ago, so how come you haven’t reached a nationwide let alone a worldwide service area by now. because people will buy from you no matter what the price unless you are using a very expensive web hosting service or something. and what kind of house do you live in?(mansion, regular house, mod home or a single wide), if you are in the top 2 sell your house to move into a mod or single wide house) that way you can expand your business more. easily and more faster, learn on how to be humble, and if you are in a single wide or mod home and are struggling, then I apologize, but yo! u should’ve made enough money by now to live comfortable since you’ve created this website 10 yrs ago in 2006 or 2005 so you could have saved up money.or something of the sort.