Unfiltered Story #123476

, , | Unfiltered | October 14, 2018

I head out one day on a work order to assist a customer whose screens aren’t displaying anything.

We tried troubleshooting with her over the phone and she confirmed the computer was on and all the cables plugged in where they need to go.

I get out there and the first thing I notice is that her office is quite.  When an Optiplex 990 is running, you can hear it.  So I bend over and turn the computer on, suddenly everything is working, like magic!

Customer: “What did you do?!  How did you fix it?!”

Me: “I turned it on.”

Customer: Really?  That’s all you did?”

Me: “Yep.  Anything else?”

I left afterwards pondering how this woman got a job as someone’s assistant.

Sizing Up To Be An Escalated Call

, , , , | Learning | October 8, 2018

(I work at an office and school supply vendor, where we work with a lot of teachers. During my second week at work, I get a call from a teacher about the construction papers we have.)

Me: “Thank you for calling [Business]. This is [My Name]. How may I help you?”

Teacher: “Yes. What size is your 9 by 11 paper?

(I pause, because I am a little confused, and then I answer:)

Me: “It is 9 inches wide and 11 inches long.”

Teacher: “No, what size is it?”

Me: *even more confused* “It is 9 inches by 11 inches, and the weight of the paper is between 65 to 80 pounds depending on the manufacturer.”

Teacher: “NO! What size is the 9 by 11 construction paper?”

Me: *thinking maybe she wants the metric size* “It’s about 23 centimeters wide and 28 centimeters long.”

Teacher: “What don’t you understand!? What size is your construction paper?! If I want the wider side at the top, then what would it be?”

Me: “It would then be 11 by 9 inches, or 28 by 23 centimeters.”

Teacher: “UGH! Do you have someone there who knows what they are doing?”

(I very happily transferred her to a special team who takes our escalated calls. They weren’t able to help her, either. She ended up yelling at them that she was going to take her business elsewhere and she would encourage her school district to do the same.)

Unfiltered Story #122138

, , | Unfiltered | September 26, 2018

This starts before my shift with a workmate (WM) before being transferred to me

WM: Welcome to Company Live Chat! My name is WM.  How may I assist you today?
Customer: hello WM
WM: Hi!
WM: How are you?
Customer: i’ve been trying to verify my account
WM: Ok
Customer: and i got a mail from the accounting department telling me
Customer: that the back of my credit card was not signed
WM: Ok
Customer: so they asked me to have an authorized signature on it
Customer: so i want to ask
WM: Yes exactly
Customer: do i sign it myself or take it to bank
WM: You can sign it yourself.
WM: On the signature panel on the back
Customer: should i use a pen to sign and then snap the picture
WM: You can use a pen.
WM: It was a pleasure assisting you.
WM: I have to leave for a meeting, my colleague will be able to assist you from here on.
Customer: so who signs?
Me: You need to sign your card
Customer: myself?
Customer: with a pen/
Me: Yes only you are allowed to sign your card and you will need to use a pen
Customer: ok
Customer: will do that
Customer: thanks
Me: You’re welcome
Me: Is there anything else I can help you with?
Customer: no
Customer: that’s all
Me: Have a nice night

They Have Some Hangups Over Waiting

, , , , | Right | September 21, 2018

Me: “Thank you for calling [Store]; [My Name] speaking. How may I help you?”

Caller: “Hi, this is [Caller] calling from the customer service department, and I have a customer on the line who called about a specific issue at your store. Can I transfer the customer through to you?”

Me: “Sure.”

Caller: “Okay, I have you on the line with the store you’ve been dealing with. I hope everything gets sorted out.” *hangs up*

Me: “Hello, how can I help you?”

(I can hear someone yelling in the background, but no one answers me.)

Me: “Hello? Is someone there?”

(The caller is shouting, but it’s as if the phone is sitting on a table and the caller is yelling at someone else in the room.)

Caller: “I don’t understand why they can’t just fix this problem for me! I’ve talked to three people already and now I’m waiting to talk to someone else!”

Me: “Hello? Can you hear me?”

Caller: “Because they keep saying the right people aren’t working! They said they’d send me the file, but now I’m stuck on the phone and no one’s answering me!”

Me: “Hello? I’m right here. How can I help you?”

Caller: “They said they’d email the file over to me, but I don’t have an email yet, and now I’m on the phone!”

Me: *to my coworker* “I don’t know what to do… There’s someone there, but they’re just yelling at someone, and I don’t think the phone is even in their hand.”

Caller: “I can’t believe I’m still waiting! All I want is my d*** file!”

Me: “Okay, I’m going to hang up now. If you can hear me, I’m hanging up.”

Red Vs Blue Calling You

, , , , , | Right | September 18, 2018

(I am the customer in this story. I have recently rescued a kitten, named Caboose after a much-loved character in a web series I am obsessed with. The character is known for accidentally causing catastrophes and blaming another character. I am playing with Caboose in my lap next to my phone when I realize that he has been playing with the screen and has called my phone’s support line.)

Support: “Hello, [Company] Support. My name is [Support]; how can I help you today?”

Me: “Uh… hi. Sorry, but my kitten appears to have paw-dialed you guys.”

Support: “That’s okay! Is there anything you needed to ask, anyway, while we’re on?”

Me: “Mm, nope! Caboose just enjoys eating my phone case. Thanks, though!”

Support: *still cheerful* “It’s not his fault. Tucker did it.”

Me: “I love your company now.”

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