Exchanging Un-Pleasantries

| Auckland, New Zealand | Right | November 24, 2015

Me: “Hi there, how can I help you today?”

Customer: “Yes, hello love. I need US Dollars, please… I’m going on a family holiday to Italy then France.”

Me: “Ma’am, US Dollars cannot be used in those countries. Italy and France use the Euro.”

Customer: “NO, NO, NO! They use US Dollars; most countries use the US Dollar. It’s the most powerful money in the universe.”

Me: “Ma’am, I can assure you, US Dollars are not used in those countries. You’ll end up exchanging it for Euros when you get there.”


Me: “Ma’am, I work in a foreign currency exchange.”

Customer: “…”

Me: “Would you like the Euros, ma’am?”

Customer: “No, you smart little cow, give me US Dollars or I will complain to your manager!”

Me: “All right then, ma’am.”

(I give the customer US Dollars for use in Europe.)

Customer: “Now, that wasn’t hard to do was it?”

Me: “No, ma’am, thank you for your business.”

(She returned three hours later with her son (who seemed extremely annoyed with his mother) and exchanged the US Dollars back to the local currency then into Euros.)

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Try And Listen For A Change

| Coventry, England, UK | Right | July 15, 2012

(I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)

Me: “I can give you 25 euros for £20.83.”

Customer: *hands me a £20 note*

Me: “Do you have the extra 83 pence?”

Customer: *nods and smiles*

Me: *waits*

(After a few seconds, I try again.)

Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”

Customer: “Yep.” *nods and smiles again*

Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”

Customer: “Thank you.” *looks at me expectantly*

Me: “Just the 83 pence then, please.”

(I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)

Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”

Me: *speechless*

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