Chocolate Cures All

, , , | | Hopeless | May 24, 2018

(A customer approaches and asks for the tax-free service we do to non-EU customers. He’s very happy and nice, and he makes jokes and laughs all the time. The transaction is almost done when he asks:)

Customer: “You both look tired! How long have you been there?”

Colleague: “She’s here since 3:00 pm; I’m here since 11:00 am.”

Customer: “NO WAY! Is that why you’re drinking hot chocolate?”

Me: “Yes! And tomorrow I get her shift, and I’m going to stay here from 11:00 am to 7:00 pm.”

Customer: “OH! You get the bad shift tomorrow! I’ll be back, then!”

Me: *joking* “Then bring chocolate!”

Customer: “Sure! See you tomorrow”

(The customer doesn’t come back, and I forget about him. A few days later, in the same location…)

Customer: “Here you are! We’ve been looking for you for two days; we came with chocolate, but you weren’t there! What time do you close?”

Me: “8:30 pm.”

Customer: “I’ll be back before you close!”

(He actually came back with a chocolate pastry, hugged me, and said goodbye! He was one of the most pleasant customers I’ve ever had! Thank you, happy guy!)

Eww-ro

, , , | Right | April 26, 2018

(Two men come to my till and start negotiating the price for 1000 USD converted into Euro. They negotiate A LOT, and they try to be funny and flatter me, but the only result is that they look like douchebags that want to convince me to make a better price. I stand firm on a minimum amount that I know I’m allowed to make to guarantee the company a little income from the transaction.)

Me: “It’s 873€.”

Customer: “Okay. Let me take the money.”

(They talk to each other in their language, laughing.)

Customer: “You said 923€, right?”

Me: “No, sir, I said 873€.”

Customer: “Come on; do 875€!”

Me: “No, sir. I’m sorry. But if you want to change here, right now, this is the price I can offer. It’s already very discounted, and I can’t give you one euro more.”

Customer: “Ugh, it’s just 2€ difference.” *then he says in a VERY cheesy way* “Are all Italian women this hard?”

Me: *showing off my wedding band and without skipping a beat* “Yes. Especially those who are married.”

Customer: “Uh… That was a good one.”

(They got their money and took off.)

Exchanging Un-Pleasantries

| Auckland, New Zealand | Right | November 24, 2015

Me: “Hi there, how can I help you today?”

Customer: “Yes, hello love. I need US Dollars, please… I’m going on a family holiday to Italy then France.”

Me: “Ma’am, US Dollars cannot be used in those countries. Italy and France use the Euro.”

Customer: “NO, NO, NO! They use US Dollars; most countries use the US Dollar. It’s the most powerful money in the universe.”

Me: “Ma’am, I can assure you, US Dollars are not used in those countries. You’ll end up exchanging it for Euros when you get there.”

Customer: “WHAT THE F*** WOULD YOU KNOW ABOUT MONEY IN OTHER COUNTRIES?!”

Me: “Ma’am, I work in a foreign currency exchange.”

Customer: “…”

Me: “Would you like the Euros, ma’am?”

Customer: “No, you smart little cow, give me US Dollars or I will complain to your manager!”

Me: “All right then, ma’am.”

(I give the customer US Dollars for use in Europe.)

Customer: “Now, that wasn’t hard to do was it?”

Me: “No, ma’am, thank you for your business.”

(She returned three hours later with her son (who seemed extremely annoyed with his mother) and exchanged the US Dollars back to the local currency then into Euros.)

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Try And Listen For A Change

| Coventry, England, UK | Right | July 15, 2012

(I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)

Me: “I can give you 25 euros for £20.83.”

Customer: *hands me a £20 note*

Me: “Do you have the extra 83 pence?”

Customer: *nods and smiles*

Me: *waits*

(After a few seconds, I try again.)

Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”

Customer: “Yep.” *nods and smiles again*

Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”

Customer: “Thank you.” *looks at me expectantly*

Me: “Just the 83 pence then, please.”

(I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)

Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”

Me: *speechless*

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