Four-Way Stop And Think About What You Just Said

, , , , | Friendly | August 23, 2017

(My dad and I are driving home and come to a four-way stop sign. Anyone who has been on the road before should understand this is a great place to find these kinds of stories. Two people pull up just before we do. We wait our turn and everyone seems to understand how this works… until just as our turn comes, when a woman comes barreling down, rocketing through the stop sign without even slowing down. As she passes us, she sticks her head out of the window and screams:)

Woman: “BACK THE F*** UP! THERE’S A LINE!”

(My dad barely had his front tires over the line. This woman ran a stop sign. Clearly, my dad’s crime was much worse.)

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Gorillas In The Rig

, , , , , , | Working | August 23, 2017

(I am nine years old when this story takes place. I am with my mother at a popular event with many carnival rides and games set up. I see one game is giving out giant gorillas as their “big” prizes.)

Me: “I want to try that!”

Mom: “You won’t win anything good. These games are all rigged.”

Me: “I don’t care. I want a gorilla!”

Mom: “Okay, you get one chance but then we have to go before we miss [Popular Dog Competition].”

(The game in question is one where you have to throw a ball at a large table with holes cut into it. The holes are painted various colours, each corresponding to a prize. There is only one green hole on the entire table and if your ball lands on it you win a big prize. I toss my only ball and it lands on the green hole.)

Me: “I did it!”

Man Running The Game: “HOLY S***, I THOUGHT THAT WAS RIGGED!”

(Everyone in the surrounding area heard this and when we came back later that day a different person was running that game. I don’t know if the guy had to leave for rigging the game or for telling everyone, but at least I got a gorilla out of it.)

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Brass Knuckles May Be Fake But Those Brass Balls Are Real

, , , | Friendly | August 22, 2017

(My friends and I are on our way back from a night out. There’s three of us, and we’ve all had a few drinks, although we’re not drunk. However, a random guy decides it’s the perfect opportunity to mug us, right as I’m changing from heels into my normal shoes, so he probably only notices my friend’s boyfriend. Please note that the man has a pocket knife.)

Man: “Money and phone, a**h***.”

(I straighten up, look the guy dead in the eye and push my handbag into my friend’s arms. Among my friends I’m quite famous for having a death glare, but apparently I have cranked it up to new heights.)

Me: “You’d better leave right now or I’ll make sure you’ll get acquainted to your own a**h***. Spines are surprisingly flexible when you break them several times.”

(While saying that, in the most icy and calm voice I have ever achieved, I nonchalantly put on some fake, but real-looking brass knuckles that are still in my coat from a play I took part in. For about three seconds, the dude and I just stare at each other, then I shrug, smile, and take a step forward to raise my fist. And he RUNS faster than I’ve ever seen anyone run. My friends just stare at me for a moment.)

Friend: “S***. I knew you were psycho, but not that psycho.”

Boyfriend: “How the f*** did you think it was a good idea to attack a dude with a knife with only brass knuckles?! Do you know martial arts or something?”

Me: “Nope. And those are fake.”

(A few minutes later, I started shaking and the shock kicked in, and I’m pretty sure I actually got hysterical. But my friends still talk about how cool it was when I made a mugger dash. And I actually took up Jiu Jitsu after that. I definitely wouldn’t recommend doing stupid s*** like that to everyone. Had he been a little more courageous, he probably would have stabbed me.)

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Not Your Problem Will Cause You Problems

, , , | Right | August 16, 2017

(As a line rings, our system pops up with the caller’s account information if one is associated with the phone number. Usually, this is just to expedite serving the customer. Not so much in this case. After I confirm the caller’s name and number, the account history makes my jaw drop.)

Caller: “So anyway, I saw your subscription numbers dipped, and it’s your lucky day; I’ve got a great deal for you!”

(I’m a little speechless at this point; this man’s account is locked due to frequent credit card fraud notifications. Some scammers do sell game time off stolen credit cards, but most customers stop after the inevitable chargeback and lost time.)

Me: “Pardon me, sir, but I can’t help but notice your account’s currently locked—”

Caller: “That’s right! And if you unlock it now and give me six months’ free time, you’ll get an old and valued customer back!”

Me: “Sir, the account’s locked due to frequent charge-backs—”

Caller: *same cheery voice* “Not my problem! I bought that time in good faith. You shouldn’t have taken it from me.”

Me: “Sir, those were stolen cards, and we’ve told you six times this was against our end user agreement.”

Caller: “Still don’t see how it’s my problem. That’s just capitalism. Someone made me a better offer!”

Me: “Because they were using stolen funds, sir, which was why we prohibit such transactions in our contracts.”

Caller: “Still not my problem. So, you going to do your company a solid and get them a valued customer back?”

Me: “You want me to waive $100 in outstanding charges and give you another $100 free?”

Caller: “It’s good business sense to keep the customer happy!”

Me: “Sir, you haven’t been a customer of ours since you started relying on fraudulent time purchases. Each of those purchases got refunded, and we were issued a chargeback penalty by the cardholder’s bank. You cost us money.”

Caller: “Not my problem!”

Me: “That’s why we locked your account. You may not think it’s your problem, but we’ve decided we don’t want you as a customer.”

Caller: “What? But I’ve been a good customer! You should be thankful I want to come back after how you treated me!”

Me: “Looking over your billing history, sir, it’s looking likely your entire time with us might actually be a net loss for us.”

Caller: “Do you want me to get my lawyer involved? He says I’ve got a good chance at restitution after the way you’ve treated me. I’m offering you a good deal. You should take it instead of letting this get… messy.”

Me: “As this is now pending litigation, your lawyer may contact our legal team for any further discussions. Please understand that no one at this phone number is able to discuss matters pertaining to this account until after its conclusion. Thank you.”

(In retrospect, I wish I could have asked how his lawyer felt about his client knowingly working with credit fraud from a variety of state and international ends, but I don’t know I’d have been able to keep from laughing.)

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Don’t Give Them Credit (Cards) For Trying

, , , | Right | August 15, 2017

(I’m at an online gaming company, getting trained for call-ins from customers. This is my first call, so my trainer’s looped in and can take over at any moment, and my entire class is listening in. No pressure, right?)

Me: “Thank you for calling [Game Company]. This is [My Name]. How may I assist you?”

Caller: “Hi, I need help recovering some account information so I can play.”

Me: “Okay, let’s see what we can do. What’s your name, sir?”

Caller: *long pause* “My name is…”

(The customer proceeds to badly mispronounce an extremely common Asian name — think someone trying to pronounce the “h” in Thomas.)

Me: “Thank you, and for your secret question, ?”

(I begin typing up a report of the likely sale or compromise of the account as my trainer mutes his line and covers his mouth to keep from laughing.)

Caller: *correct answer, again mispronounced*

Me: “Thank you very much!” *look to the trainer, who’s biting his hand but nods as I lock the account for investigation* “What can I do for you?”

Caller: “Well, I’m on vacation in California–” *caller is calling from LA on an account registered to Boston* “–and I left my credit card at home, so my account’s expired. Is there any way you could tell me the credit card number on the account?”

Me: *quickly muting the call as several of my fellow employees are now laughing* “I’m so sorry to hear, but if you like we can associate your account with another card that you do have.”

Caller: “No, I left my wallet at home and don’t have any of my cards. I need that card so I can play again.”

Me: “Is there nobody you know who can go to your home and retrieve it? Having a vacation without any funds can’t be easy.”

Caller: “No, I want that card’s number. Give it to me.”

Me: “Well, I’m afraid we only have the last four digits visible. The rest is encrypted.”

Caller: “What? This is horrible service! I demand you tell me my full card!”

Me: *muting again as several coworkers are leaving the room; they know where this is going* “Sir, I’m afraid that the encryption is for your security. This protects against potential credit fraud.”

Caller: “I don’t care! I’m the customer. I called customer service! Service me!”

Me: “If you can visit one of several common stores in the area, they can sell you a time card, but I’m unable to share any credit card information on the account with you except for the last four digits and the expiration date; anything else is encrypted, and our company would be in breach of several consumer safety laws if it weren’t.”

Caller: “Fine! I’ll tell all my friends about how awful you’ve been. You’ve just lost over a hundred customers!”

Me: “I understand. I do hope you enjoy the rest of your vacation, Mr.—“ *copies caller’s pronunciation of customer’s name* “Have a good day.” *disconnect the call*

Trainer: “I don’t know whether to write you up or commend you for that.”

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