The Gift Receipt That Keeps On Giving

, , , | Right | June 30, 2017

(I work in a popular clothing retail store in the UK and deal often with returns. It is around mid- April, so the UK Mother’s Day has passed and we’ve also recently had a sale, so returns are more frequent.)

Customer: “I’d like to return this, please.”

Me: “That’s not a problem. Was there anything faulty at all?”

Customer: “Yes! I got it as a gift on Mother’s Day and I went to wear it and there is a huge tear under the arm.”

(The item is a coat that I know went into the sale. The tear is nowhere near the hem so it is not a manufacturing fault and actually looks like the person has worn the coat and caught it on something, or so I originally believe. The store has a very relaxed returns policy so I proceed.)

Me: “I am sorry about that; do you have the receipt at all?”

Customer: “Why would I have a receipt? It’s a gift.”

Me: “If it was purchased as a gift in store then we do offer gift receipts. Without any proof of purchase I am afraid I can only offer a gift card.”

Customer: “That’s not correct at all. I know my rights. It’s faulty and I want the money back.”

Me: “I’m sorry but a gift card is all I can offer you as it was a gift and you do not have any proof of purchase.”

Customer: “Do you have a manager I could speak to?”

(I agree to get the store manager and she approaches a couple of minutes later. The manager approaches the woman and my manager assesses the coat.)

Manager: “As this tear looks like it has been caused by something catching on the coat. We can’t class this as a faulty purchase.”

Customer: “It’s faulty! I got it like that. I know my rights!”

Manager: “I’m sorry but all I can offer you is the gift card, and I don’t actually have to do that as it is not a fault made by the company. As [My Name] has said, without any proof of purchase I cannot give you any money back.”

(The back and forth arguing between my manager and the customer lasted for around five minutes and eventually the woman realised she wouldn’t be getting anywhere and grudgingly accepted the gift card. My manager stayed close by as I proceeded with the transaction. One thing to note about all of our clothes and items is that they all have unique numbers when we scan them and so we can track every purchase made. The coat had all the tags taken off but the actual clothes tag that’s stitched in still had a barcode that I was able to scan. Much to my surprise, the coat was flagged up as never having been purchased at any store and it seemed now it had been stolen. I called over my manager who allowed me to continue despite this, as the gift card would have to be spent in store anyway. Alongside this, without the proof of purchase I was only able to offer the sale price as a return. She did come back to complain about that but I had gone on break by then. We speculated that the coat must have been stolen and they put the tear in to try and claim it faulty so they could essentially get free cash! Chancers.)

Hopefully Not An Ethics Class

, , , , | Working | June 29, 2017

(In class we got on the topic of the Northeast Blackout in 2003.)

Professor: “I was working in [Large Retail Store] at the time. We sold generators for way more than they cost, and we pocketed the cash.”

That Return Is A Pipe Dream

, , , , | Right | June 27, 2017

(I am the assistant manager at a head shop in a non-legal state, so everything we sell is “for tobacco use only.” For obvious reasons, we do not accept ANY returns. We have signs all over our store that state this. A customer came in and insists on trying to return a used water-pipe.)

Me: “I’m sorry, sir, but due to the nature of our products we can’t accept any returns.”

Customer: “That’s not fair! I didn’t know that before I bought this. You should have told me!”

Me: “Sir, we do have signs displaying our policy, and it’s printed in the receipt as well. I’m sorry we can’t help you, but taking back items like this could endanger our business. Is the product defective? We might be able to offer a discount on a different item.”

Customer: “No, but I found a better deal at [Different Head Shop] and I want that one instead. You have to take it back!”

(I get the manager, we go back and forth like this for a minute. Then, what is honestly the craziest thing I’ve ever seen at my job happens.)

Customer: “This is against the law; this is against my rights! I’m going to call the cops on you!”

Manager: *in a total state of disbelief, because the water-pipe had clearly been used for something that is illegal in our state* “Sir, I’m sorry you’re so upset, but we really can’t return this. If you feel the need to call the police, I can’t stop you.”

(The customer proceeded to actually call the police, who arrived in about 20 minutes. We saw him outside talking to the cop, gesturing with the water pipe that was used for illegal purposes. He didn’t end up in trouble but I believe the water pipe was confiscated.)

Driving Himself To Jail

, , , , , | Right | June 17, 2017

(I am in line at the DMV getting my new tags for 2015.)

Customer: “I would like to renew my driver’s license, please.”

Lady: “Sure, just let me see your card.”

(The man hands her his license and she enters some numbers into the computer.)

Lady: “Sir, your license expired in 1998. Have you been driving with it since then?”

Customer: “Wait, they expire? I though you just had to get a new picture! Well, what are you going to do, arrest me?”

(A police officer steps out of line.)

Officer: “Yes, as a matter of fact, I will arrest you for driving without a valid license.”

(The officer arrested the man and took him off to his car and drove away.)

In The Name Of Fraud

, , , , , | Right | June 15, 2017

(I work behind the service desk of a grocery store that offers Western Union. For fraud protection, the max amount of money you can send to someone without requiring ID (but must require a test question) is $299.00. For the past few months, a gentleman going by the name Willis would stop in to send money to the same two people every day. He claims that both of those people do not have ID and will send the max amount. After a week of this, I sense something odd going on so I talk to my manager. She waves it off and tells me to keep sending the money. This goes on for a few months until I’m sent to a different store for some training. As I’m closing up the desk at the store I’m training at, I’m sorting through some Western Unions and notice very familiar handwriting along with a very familiar address… The only problem is that the sender is going by the name ‘Thompson.’ The next day I’m back at my old store and Willis/Thompson walks up to send more money.)

Me: “I’m sorry but I can’t send money today.”

Customer: “Why not? You had no problem before.”

Me: “Because I can’t tell if you’re Willis today or Thompson. Which is it?”

(The customer hurried out of the store. It’s been three months and I haven’t seen the man return.)

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