Sometimes You Can’t Beat The Old Guard

, , , , , , , , | Working | July 5, 2019

(My husband and I own a pub. While I am away interstate visiting family, a new security guard is hired. His job is mainly to check IDs and keep out or remove drunk people. Upon returning, I stop by to see my husband.)

Me: “Hi! You must be the new guard.”

Guard: “You can’t come in.”

Me: “Excuse me?”

Guard: “You’re pissed; you can’t come in.”

Me: “What? I haven’t even had a drink.”

Guard: “Bulls***. I can smell it on you. Now, leave before I call the cops.”

Me: “Look here. I don’t think you realize—“

Guard: “Are you deaf, as well as fat and ugly?! You’re not coming in. Now, waddle off before I call the cops.”

Me: “Listen here. Get [Husband] out here now!

Guard: “You really are as stupid as you are fugly. F*** off or I’m calling the cops.”

(I pull out my phone and call the pub, as my husband would not likely answer his mobile.)

Husband: “[Pub], [Husband] speaking. How can I help you?”

Me: “Hey, babe, it’s me. The new guard isn’t letting me in. Can you come out, please?”

Guard: “Your pathetic little boyfriend isn’t going to get you in. I say who comes in, and a fat, ugly piece of s*** like you is not getting in. Now, f*** off before I kick both you and your boyfriend’s a**es.”

(My husband is still on the other end of the phone and hears everything. He and the other guard, who is working inside, come rushing out.)

Husband: “[Guard], what the h*** do you think you’re doing?”

Guard: “This woman is drunk and refuses to leave. I’m about to call the police.”

Husband: “No, you’re refusing to let a sober woman in, who also happens to be my wife and an owner of this pub. [Other Guard] will get your stuff; you’re banned from here for life.”

Guard: “But, but… I didn’t know she was your wife. That’s not fair!”

Husband: *now practically shaking with anger* ”It doesn’t matter if it’s my wife or another patron; you should never speak to anyone the way you just did. You’re lucky she hasn’t kicked your a** for it. Now, I suggest you apologize before she does or calls the cops for threatening her.”

Guard: “Umm… I’m sorry. Please don’t fire me.”

Husband: “Too late. You’ll be lucky to get another job after this gets out. You need to get off our property. Go to your car and [Other Guard] will bring out your stuff. You’re hereby banned from here.”

(The guard walked to his car while calling me various names and yelling how this was all my fault. Over the next week, he kept ringing the pub and when I’d answer he’d threaten me. Also, my windshield was smashed, the side of my car was keyed, and my tires were slashed — all caught on the CCTV cameras. Eventually, he was charged with malicious damage and making death threats. He was sentenced to eight months in jail and lost his security license.)

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Defies Every Prints-iple

, , , , , | Right | June 24, 2019

(A woman comes in, looks around for a few minutes, and then comes up to the register with a printer she clearly didn’t have before.)

Coworker: *over the radio* “Stall her. I’m coming up to the front after checking the printer stock.”

Me: “Hi, how can I help you?”

Customer: “I want to return this printer. It doesn’t work with my computer.”

Me: “What do you mean?”

Customer: “I mean the d*** thing doesn’t work! The cable doesn’t fit!”

(This printer, like most sold today, doesn’t even come with the cable. My coworker has noticed a missing printer from our display and is on the way up front.)

Me: “Are you talking about the USB cable? The universal printer cable that should work with all printers?”

Customer: “Don’t sass me! I want my store credit!”

Me: “Ma’am, the printer hasn’t even been opened yet.”

Customer: “Well, f*** you if you don’t think I could retape it!”

Me: “It’s the same tape as it was first boxed with. Not to mention you didn’t know about the USB cable, which is both not included with this printer, and standard for every printer and computer for years.”

Customer: “GIVE ME MY F****** MONEY!”

(She took a swing at me and was immediately restrained by my coworker, who she looked to outweigh by about fifty pounds. The police soon arrived and dragged the customer out the door kicking and screaming.)

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So Many Different Levels Of WTF?

, , , , , , , | Right | June 21, 2019

(It’s a humdrum day at the information desk. No one’s bothered to ask me anything so far, and I’m wondering what to do when my shift is finished. Suddenly, I hear this come from the computer area.)

Customer: “F***!”

(I walk over to the person who cussed and try to politely get his attention.)

Me: “Sir, I’m sorry to bother you, but I’m afraid you can’t talk like that in the library. It’s against the rules.”

(His reaction? The guy stands straight up, gets exactly two inches from my face — to the point where our noses almost touch — and growls.)

Customer: “I’m the son of a black panther, you f****** honky! I’ve been shot twice, stabbed twice, and I’ll be more than happy to do the same to you if you don’t f*** off and leave me alone! We cool, white boy?!”

Me: *not intimidated in the least* “Sir, regardless, if you continue to talk like that, there will be consequences.”

Customer: “Yeah, we cool. F*** off.” *sits back down*

(Naturally, this is the part where I sneak off where he can’t hear me and call 911. When the officers arrive — they send four, since he made a credible death threat — this is what happens next:)

Officer: “Sir, is it true that you threatened to kill this man?”

Customer: “Aww, c’mon, man! I’m not Donald Trump!”

(The kicker? Despite being banned for a year, he tried to come back no more than a week later! I saw him on the children’s floor, no less! When the cops escorted him out, again, he gave the same excuse/alibi.)

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Driving Below The Speed Limit Is For Babies

, , , , , , , , | Right | June 18, 2019

I work for a luxury car company. It’s my job to be on the sales floor and take people on test drives, etc.

One day, a man comes into the dealership whose English isn’t the best. He has booked a test drive via the online feature.

When we walk towards the car he will be test driving, he stops me with a wave of his hands and rushes off to get something out of his car. I think, at first, that he’s getting his glasses or something, but he comes back with a tiny baby in a car seat. Not unusual, but worth mentioning.

We start driving down the dual carriageway, and I mention that if he wants to test the sixth gear, he can, as the speed limit is 70.

Instead, the man’s speed starts to edge towards 100 mph, and every time I try and ask him to slow down, it becomes clear that he can’t understand what I am saying.

Finally, through wild hand movements, we manage to get back onto the smaller roads to drive back to the dealership. The man starts driving on the wrong side of the road.

I have to grab the steering wheel to move us out of the oncoming path of a lorry, whilst I am being berated in German by the man.

I pull the handbrake — when it’s safe to do so — and drive us back to the dealership.

When we get back, the driver gets into his car and drives off without a word…

…leaving me with his infant daughter in the test car.

The phone number provided doesn’t work and in the end, we have to phone the police because we don’t know what to do. They come with social services and take the baby into their care.

The police eventually reunite the daughter with her mother. It turns out that the man was her father, who has visitation every other weekend.

The man submits such a poor feedback form about the test drive that I could lose my job and I am subjected to an internal review. Luckily, the camera and audio footage from the car show what actually happened.

The speeding ticket we receive from the test drive, with his photo driving, also helps me keep my job.

We’ll see if the ticket gets paid or not…

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Getting To The Meat Of The Problem

, , , , , | Right | June 16, 2019

Some years ago I worked as a bookkeeper and accountant in a supermarket. We had the usual amount of “shrinkage” of our inventory, occasionally catching someone in the act but otherwise accepting the 1-2% loss.

In January 2005, we upgraded our inventory system, adding in self-checkout lanes. Things went along without a hitch for the first few months but then our shrinkage rate jumped. In terms of a gross percentage it was still low, but we operated on such a small margin that it pushed us closer to the red than we’d like. My boss asked me to figure it out.

Because of the new system, I could do data pulls any way I wanted. It took me a day to find that the principal loss came from the butcher shop. Prime cuts of meat were entered into the system with UPC barcodes on them but never showed up as being purchased or discarded. These were $20 to $40 (or more) items mysteriously vanishing.

At first, management suspected the butcher staff, but increased security and stern warnings did not slow the pilferage and it was clear that they were not the problem. We upgraded security near the checkouts, but no one was walking out with meat under their shirts.

Although it wasn’t my job, I put some time in on the problem. When I did more comparisons of inventory in and out I discovered that dried pinto beans were selling at a rate greater than we bought them. I thought about it and realized the problem was likely the self-checkout. I went to my boss and we added security camera and real-time monitoring of the system.

It turned out to be a family that ran a small BBQ place in town. Their trick was to use the pay station furthest from the observing cashier and cover the barcode, entering the item as weighed produce using the code for beans. They’d bag the meat and a few other small items and walk out with a valid receipt paid in cash.

We confronted them and ended up with a settlement to avoid court. Now that they had to buy their product at normal wholesale prices, they couldn’t make a go of it and went out of business a few months later. And I got a nice bonus.

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