Gotta Give Them Credit (Cards) For Trying

, , , | Miami, FL, USA | Right | May 16, 2017

I work in a home improvement store that has a store points card and a store credit card. We had just opened a new location and therefore have a lot of new staff who aren’t as experienced at catching scammers.

Two days in a row a man has come in and bought an expensive grill with a fake credit card. However, because of how we process payments this isn’t brought to our attention until the next day when the accounting department notices several big purchases did not go through. However the third day we are already on alert and because of our security cameras we know what he looks like and thankfully, one of the senior staff members has the pleasure of interacting with him.

She immediately becomes suspicious when the man starts asking about the same model of grill that has been stolen. While she pretends to look up information on the grill she actually looks for his picture in our company email and identifies him.

She doesn’t want to scare him away or give him time to leave by calling the police so instead she sells him the grill…

… and the company credit card.

She convinces him to open a card and so he willingly fills in an application with his full name, address, social, etc.

After he leaves she contacts the police, gives them all the information including the CCTV footage, and reports from the account about the credit card charges.

The guy is caught at his house with tens of thousands of dollars with of stolen items (not just from our store) and a bunch of fake credit cards.

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Tagged You From The Start

, , | Delaware, OH, USA | Right | April 19, 2017

In the early 1990s I was working my way through college in a national shoe chain known for its inexpensive shoes. The most expensive pair we sold was $50. It wasn’t uncommon for me to be alone on shift. One day I open, which among other things involves marking the weekly sale items with these sticky green cardboard tags that would hang off the edge of the box, displaying the sale price ($5, $10, etc). The original thought with these tags is that they could be reused, so they are almost the stickiness of post-its. I open up, take the old sale tags down, put the new sale tags on, and wait for customers. Half an hour after I finish, the first customer of the day comes in.

She heads directly for the women’s 8 1/2s and after greeting her I let her browse and try on stuff in peace. 10 or so minutes later, she’s brought a pair of shoes up to the register to check out. I immediately notice the $19.99 shoes have a $5 tag on it — and I know I did not put it there, nor has this style ever been on sale (no possibility I missed taking a tag off).

I ring her up; gee, what a surprise. It’s $19.99. She protests, demanding the “sale price.” I shake my head, saying no. She continues to protest but is losing steam over my wall of no. Finally I sigh and let her know I just tagged the items on sale that morning, she was the only one in so far, and I could check the video footage (gesturing towards the wall mounted curved mirror in the corner), but I was pretty sure the tag just happened to fall off and into the box below, right?

She turns pale, pays, and leaves. I go back to the aisle and she’s moved half the tags around, probably in an effort to bolster her story. It mystifies me to this day why anyone would risk a class one misdemeanor for theft, which carries up to $1,000 fine and/or 180 days in jail, to get a cheap pair of shoes.

The company eventually made the glue on the back of the tags too strong for would-be thieves to try this stunt. The real kicker to this: we, as wasn’t unusual at the time, didn’t have a security camera. The mirror was just that — a mirror.

It’s Like He’s Half Awake(boarding)

, | Coralville, IA, USA | Right | March 11, 2017

I am on the management team of a large sporting goods store. I also have a neighbor with a boat who lets me come along on occasion to wakeboard.

During one of our wakeboard sessions his buddy tells me that last time he was in my store to buy a wakeboard handle and rope, the cashier thought they were a set and failed to charge him for the handle. I’m thinking this guys is an idiot for admitting this to me, but since I’m a guest on the boat I’ll just call it water under the bridge and not make a stink about it.

Flash forward a few weeks. I’m at work and get called to customer service to approve a return. It’s the buddy, and he’s got the handle that he admitted to me he stole, and he wants to exchange it because the grip is ripping. He even confirms those facts when I ask him specifically if this is handle he admitted to me he didn’t pay for.

Still an idiot.

I kept the handle. He walked away with a blank stare. I don’t get to go wakeboarding any more.

Gotta Steal ‘Em All

, , , | Canada | Right | November 6, 2016

A coworker and I are working the evening shift along the back wall in a local big box store, which means we’re just cleaning up after a day’s worth of customers have gone through.

The seasonal department is right next to the toy aisles, and while straightening up a row of patio furniture displays, we find a pile of Pokémon cards and three foil wrappers. There should be 30 cards from those wrappers, and we usually find all of the cards, or none. Typically none. This pile has 28 cards. Someone found what they were looking for, apparently.

Fast forward 10-15 minutes, and we’re cleaning up toys. We happen to be standing across from the collector cards wall, and a little boy (six-ish?) comes around the corner. He pulls two Pokémon cards out of his pocket and starts gushing at us about his super cool Pikachu and his super cool Jolteon.

My coworker and I just stood there speechless. The kid’s mother came around the corner and told the kid to stop bothering “the workers.” Kid covertly slipped the cards back in his pocket. The mother had no idea.

More Thanks-taking Than Thanksgiving

, , | Kansas City, Mo, USA | Right | April 2, 2014

(I am working in a grocery store meat department on Thanksgiving day, stocking the hams and turkeys as fast as I can. I have just announced over the speaker that we have five fresh, unfrozen turkeys left, and we are waiting for the rush of people to get them. When there is only one left, predictably two customers grab for it.)

Customer #1: “Hey, this is mine. I saw it before you did.”

Customer #2: “No way! I walked all the way across the store to get it. It’s mine! I’m going home with it.”

Customer #1: “Why don’t you get a ham or something? I need this turkey for my dinner tonight. You can get something else.”

Customer #2: “Listen, you fat cow, you can buy the f****** ham. I’m getting this turkey.”

(At this point I figure I’d better get involved and run over.)

Me: “Ladies, we do have fresh turkey breasts available as well as hams and ducks. There are even a couple of geese leftover—”

Customer #2: “F*** you! I’m getting this d*** turkey and there’s nothing you can do about it.”

([Customer #2] then shoved her cart into the other woman, causing her to fall into the display of stuffing next to her, and ran off with the turkey. Hoping it was over, I went to help [Customer #1] get up, but she slapped my hand, got to her feet, and tackled the other customer. I called security. Before they could get there I saw that [Customer #3] had spotted [Customer #1]’s now abandoned cart and purse. She ran over and dumped [Customer #1]’s purse into her own and then grabbed just about everything out of her cart, including a bag of prescription medication, before running off. I shouted at her but she disappeared into a crowd of people. [Customers #1 and #2] were by then rolling on the floor in the bread aisle while security was trying to pull them apart. While this went on, [Customer #4] approached [Customer #2]’s cart and grabbed the turkey and most everything in her cart. Security eventually pulled them apart and they were both arrested. Sadly, [Customer #3], who stole [Customer #1]’s purse, was never caught as the cart was in a blind spot.)

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