Can’t Discount This Crime

, , , , | Working | May 10, 2018

(As a college student, I work in the evenings and on weekends for a jewelry company. The parent company itself owns a range of store brands, ranging from less expensive mall stores to a chain of large stores with higher-end stock. I am employed at one of the large stores. Their computer and checkout system is still in an older DOS format, and requires a lot of keying to dig deeper for certain information. One evening, I’m assisting one of our diamond sales associates with a very nice couple of regulars. The wife has seen a diamond necklace on our website she really wants to try on. It is a multi-stone strand with a large center stone, retailing for around $5,000.00. We don’t have it in our store, but the surrounding stores in the tri-state area could send us exchange stock if we need it. We check the computer system.)

Coworker: *after a few minutes of keying in commands* “Okay! It looks like our store in [Location one state away] has the necklace you’re looking for in stock. I can send in a request for it tonight, with a temporary deposit, and it should be here within five business days.”

Husband: “Hmm… I don’t know. What if she doesn’t like it?”

Coworker: “It’s not a problem. Since it would be considered an interstore transfer, you are under no obligation to purchase the necklace. If [Wife] decides she wants something different, we refund the deposit and either send it back to the other store or add it to our stock here.”

Wife: “I’d really like to try it on.”

Husband: “All right, let’s have it requested in.”

Coworker: “Great!”

(He processes the transfer request through the system, takes the customer’s deposit, and says we’ll call as soon as it arrives. Since it is already after 5:00 pm, we know the request won’t be received by the other store’s stock manager until the next morning. When I come in for my shift the following evening, I call to confirm the transfer.)

Me: “Hi, [Stock Manager]! It’s [My Name] from [Store Location]. I wanted to confirm the item transfer request we sent last night.”

Stock Manager: “Hi, [My Name]! Sure, just a moment.” *I hear her tapping keys over the phone* “Hmm… That’s strange.”

Me: “What?”

Stock Manager: “It looks like that necklace was purchased last night.”

Me: “Oh, no! My customer really wanted to try it on.”

Stock Manager: “I’m so sorry… Huh. According to this, it was purchased after our store had closed for the day.”

Me: “So, it was an employee purchase?”

(I am surprised a store employee would spend that much on a necklace, even with employee discount. Our salaries aren’t fantastic, since a large portion comes from commissions.)

Stock Manager: “It looks that way.” *more tapping* “Why does…” *frantic tapping and a long pause* “I tell you what; let me dig around some more and call you back. You only work evenings, right?”

Me: “Yeah, evenings and weekends. But [Coworker] will be here at opening tomorrow.”

Stock Manager: “Okay, I promise I’ll get back to you by tomorrow.”

(We hang up, but I don’t have time to dwell on it because more customers have come into the store. Later that night, after we close, I have some free time while the night supervisor counts the cash drawers. I decide to see if I can find that necklace at another location. The closest store is still the one it was purchased at the night before; however, I soon realize that since it is an employee purchase, I can command the system to pull up that employee number’s entire purchase history. The screen fills up with DOZENS of high-dollar purchases, including earrings, necklaces, rings, and watches. There is nothing under $3000, and the most expensive one I see is a $20,000 luxury brand watch. There is no way this employee can afford all of this stuff, unless they have a secret cash flow and are just working at the store for the heck of it, which seems unlikely. My store’s stock manager also happens to still be there, so I call her over to show her. Her eyes bug out as she starts going through the employee’s purchase records. She tells me to not mention this to any of the other staff members until she speaks with our supervisor and the stock manager of the store in [Other State]. The very next night, I walk into the store and am pulled aside by [Coworker].)

Coworker: “[My Name]! I got a call from [Other Location] today!”

Me: “What happened?”

Coworker: “The employee who bought the necklace we wanted? She was a night supervisor who transferred in recently. Apparently, she was approaching customers in the parking lot who were interested in expensive items but didn’t want to pay the asking price. She’d tell them she could get them the same item for a price just above her own employee rate, and would do the cash transactions with them at other locations!”

Me: “Oh, my God! But there were five years’ worth of transactions there. How’d she get away with it for so long?”

Coworker: “She’d wait until the store was closed to do the transactions, then come back in the next evening and reenter the transactions as if they’d happened on other dates. No one bothered to put in the codes to check.”

Me: “Wow… So, I’m guessing she’s fired?”

Coworker: “Fired, and being taken to court by [Parent Company].”

(As a thank-you, the [Other Location] stock manager worked with my stock manager to get the same necklace transferred over from a farther away location with no additional deposit needed. The store also let us offer it to our regular customers for less than the asking price, since they had to wait two weeks for it to come in. I left that job about six months later, after graduating college, for a job in my field. I always wondered what happened to that supervisor.)

Prescribing Some Honesty

, , , , | Right | May 4, 2018

(I work in the pharmacy of a large drug store chain. A few weeks prior to this incident, a man came in and was acting twitchy. He eventually shoved some greeting cards down his pants and put a beer in his pocket before leaving. Shoplifting is hard to prove, but we got it on camera. On a day I am working, he comes back in with some prescriptions. I start putting them in; I have no idea about the previous incident.)

Lead Tech: “Stop! Don’t fill his stuff. [Manager] said since we got him stealing on camera, we can ask him to leave.”

(He goes to alert the pharmacist of the situation.)

Pharmacist: “[Shoplifter]! I am sorry, but I can’t fill this prescription for you.”

Shoplifter: “Why not? I need my medicine.”

Pharmacist: “Sir, last time you were in, we caught you stealing on camera, and we are choosing not to serve you. Please take your prescriptions elsewhere.” *hands him back his papers*

Shoplifter: *takes them* “It was only a beer!”

(He did end up taking his prescriptions and leaving, and the pharmacist filled me in on the previous incident. We were all so shocked that he admitted to stealing, and then also tried to act like it was okay!)

Smuggling Thin Mints Into Prison

, , , | Right | April 30, 2018

(I’m a girl scout, selling cookies right outside the front doors of a grocery store with one of my friends. Suddenly, I hear shouting, and I watch as one of the cashiers tackles a guy running out of the store with a bottle of soda. A few minutes later, a cop shows up.)

Friend: “Did that guy seriously just try to steal a soda?”

Me: “I… think so?”

(The cop comes out with the criminal, now in handcuffs.)

Me: *to the criminal* “Hey, want to buy some cookies?”

Criminal: “Maybe next year, girls!”

(Before putting the criminal in her car, the cop just glares at me.)

Friend: *laughs*

No ID, No Idea, Part 35

, , , , , | Right | April 28, 2018

(I work in a small convenience store that is family-owned. We’re located out in the country, so most of our customers also live in the country or are families traveling. We get a lot of teenagers that think that, since we’re out of town, we don’t hold up rules as in-town stores would. A very young-looking man comes up to the counter with a case of beer.)

Customer #1: “I need this and [Snuff Brand].”

Me: “Sure thing. May I see an ID?”

Customer #1: *looking shocked* “What? Don’t I look 21?”

Me: “I’ll be honest; you look 15. But either way, I have to ID everyone that looks under 40.”

Customer #1: “Well… uh… I don’t have my ID on me, but it doesn’t matter. It’s not for me. It’s for my grandpa. He’s in a wheelchair and can’t drive.”

Me: “Well, I’m sorry, but even if it’s not for you, I can’t sell to you.” *I take the case of beer and put it behind me to restock later* “Again, sorry. Have a good night.”

(He stammers, trying to find an excuse, but walks back out to his truck and just sits there, talking to anyone that passes by him. Then, a regular of mine comes in after the boy stops him. He grabs the same type of beer and comes to the counter.)

Customer #2: “Can I also get [Snuff Brand]?”

Me: “Sorry, I saw that boy talk to you after failing to show ID for these same things, so I’m going to have to refuse today. I don’t think either of us want to go to jail.”

Customer #2: “All right, no problem. See you later.”

(A couple hours go by and another young man comes in and walks straight to my counter.)

Customer #3: “Can I get [Cigarette Brand]?”

Me: “Do you have an ID?”

Customer #3: *with a confident smile* “Oh, it’s not for me. It’s for my grandpa back home.”

Me: *jokingly* “Let me guess. He’s in a wheelchair and can’t drive.”

Customer #3: “Yeah! How’d you know?”

Me: *long pause* “Without a legal ID, I can’t sell to you. Sorry, have a good night.”

(He leaves, looking defeated, but I notice he is in the same truck as [Customer #1]. It’s now an hour before closing. A police officer is chatting with me and just hanging out to make sure I’m all right as I shut everything down. He generally stands off around the side to stay out of the way, which in turn means he’s not usually noticed right away. A truck pulls in. It’s the one the boys were in earlier. I quickly give the officer an overview of what’s been going on. Then, yet another young man exits the truck, comes in, and walks to my counter.)

Customer #4: “I need a [Snuff Brand] and a case of [Beer]. It’s for my grandpa; he can’t drive himself here.”

Me: *mentally beating him already* ” Do… you… have… an ID?”

Customer #4: “Yup. Here you go.”

(I take the ID. And he looks similar to the picture, but enough to look like a brother. But it’s also law to have the person state their age aloud as a precaution when checking ID. According to the year on the ID, he should be 25.)

Me: “All right, can you state your age?”

Customer #4: “…23?”

Me: “All right… Obviously you and your friends think I’m stupid. All of you have come in here trying to buy alcohol or tobacco, and to make it worse, I keep getting the same story of a sick grandfather. Now you bring me a fake ID. I can’t confiscate this, but you or your friends come in here again tonight, I’m sure a police officer would love to hear about how badly an old man in a wheelchair needs a beer. Have a good night.”

Customer #4: “I don’t know what you’re talking about! That’s not a fake ID! You just can’t do math! That’s probably why you work here and not at a real job, you dumb b****! Now sell it to me or I’ll get you fired!”

(The police officer now steps around the corner to be clearly seen.)

Officer: “Hi. Maybe I can help?”

(He bolted out so quickly he hit his face on the door because he was running faster than it would open. The officer told me later that he was arrested after he tried the same thing at a different store, became unruly, and refused to leave without his beer. Nights like that make me so happy that I’m about to finish school and that my job field will not include entitled con ”artists.”)

No ID, No Idea, Part 34
No ID, No Idea, Part 33
No ID, No Idea, Part 32

A Ticket To Getting Kicked Out

, , , , , | Right | April 26, 2018

(I work in a single-screen movie theater located in a former live, stage theatre that was built in the 1920s. My friend’s dad is retired, but works about 25 hours a week as an usher. Frequently, a teenager will buy a ticket and come in and sit down. At an opportune moment, they will get up, sneak over to the side or rear entrance, and open the door to allow five or six of their friends to get in without paying. One evening, my friend’s dad sees a kid get up and head in that direction, so he goes around the other way and waits at the end of the corridor. Sure enough, the kid comes by, opens the back door, and lets in six friends. Just as all these kids get through the door, my friend’s dad comes up to stop them.)

Usher: “Stop right there, all of you. Out of the theater, now!”

(The kid who let everyone in shouts at him:)

Kid: “But I have a ticket! You have to let me back in!”

Usher: “No, I don’t, kid. You violated policy by allowing all your friends in this door. Get out.”

Kid: *shouting* “Oh, yeah?! Well, I’ve got a ticket to this show.” *while waving the ticket at him* “You have to let me back in, because I paid for this ticket.”

Usher: “No, I don’t. Get out now!”

Kid: “Well, screw you, old man. I’m going to get a cop and tell him you won’t let me in after I bought a ticket!”

Usher: “Oh, so you want a cop, huh?” *turns around and shouts* “Hey, [Cop]! Come here a minute. One of these kids would like a word with you!”

(Around the corner comes [Cop], a 6’4″, muscular, burly city police officer, who stares down the entire crowd of teenagers:)

Cop: “So, you boys have a problem, huh? Would you like me to come with you, to discuss what you did with your mama?”

(After a few seconds of shocked silence, one of them finally says:)

Other Kid: “Oh, uh, no, that’s okay! I guess we’re good.”

(He said he’d never seen a group of teens bolt out of the building so fast!)

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