Those “Magic Words” Work QUICK!
I’m the charge nurse in a huge emergency room. It’s a holiday, and we are very busy. The secretary comes up to me and says there’s a phone call from somebody who just got discharged. The caller is yelling about 911 and saying they have a major emergency. I drop what I’m doing and take the call.
Patient: “You need to call 911! Call them right now!”
Me: “What’s going on? What’s the emergency?”
Patient: “I just spent all day in your ER. I had such a bad headache, and they had to give me medicine in an IV.”
Me: “Okay. What’s happening now?”
Patient: “The medicine made me so drowsy, and they told me not to drive home, so I called a taxi. They dropped me off at my house.”
Me: “Fine, but why are you talking about 911? If you need an ambulance—”
The caller interrupts and talks over me.
Patient: “Not an ambulance! You need to call 911! Call the police! They were here, and they took my money. You need to tell them to give it back.”
Me: “… What? You’re telling me the police stole your money.”
Patient: “The taxi driver called them. I told him I wasn’t paying. I came from the hospital, so it should be free. He called the police, and they came to my house, and they said I had to pay for the fare.”
Me: “Who told you the cab ride would be free?”
Patient: “Call the police! Call the cab company! Tell them the ride is free! Give my money back!”
Me: “Miss, I’m not in charge of the cab company. I’m certainly not in charge of the police. And I don’t even have your money.”
The patient yells an insult down the phone.
Patient: “If you don’t give my money back right now, I’m coming back there, and people are going to get hurt.”
Me: “Oh, you just said the magic words. I’ll call the police for you right now. What’s your address?”
The patient gave me her name and address. I hung up, called 911, and reported that she had made threats against the hospital.
About an hour later, the patient wound up back in my ER, this time in handcuffs. Apparently, when the police got to her house, she took a swing at a cop. They brought her to us to get the taser darts removed.