Will Not Be Held Accountable For Their Account

| New Windsor, NY, USA | Language & Words

(I call up next member in line.)

Me: “How can I help you today sir?”

(The member does not look up or reply, just throws ID and a check onto counter.)

Me: “What are we looking to do with the check today, sir?”

Member: “Balances after.”

Me: “I’d be happy to provide balance information… but what are we doing with the check today?”

Member: “Deposit and cash.”

Me: “Okay, how much would we like to deposit today?”

Member: “Cash deposit.”

Me: “Sir, I’m not sure what you’re asking to do. Would you like to cash the check or deposit today?”

Member: “Deposit cash check.”

Me: “I can either give you cash for the check, or I can put the check into your account. I just need to know what you would like to do today?”

Member: “Oh, put it in my account.”

A Sad State Of The Union

| FL, USA | Bizarre, Money

(I work in a very well known college’s credit union. I am working the front desk with one of my coworkers when a younger looking man walks in.)

Me: “Hello, how may I help you?”

Customer: “Yeah, I was wondering what this place is?”

Me: *confused* “This is the [College] credit union.”

Customer: “Oh, that explains why everyone coming out of here looks so depressed.”

(The customer left without another word leaving me and my coworker laughing and wondering what just happened.)

In Need Financial Coaching

| Tampa, FL, USA | Money

Member: “Can you refund the overdraft fee you guys charged me? I’m a struggling single mother and my kids won’t be able to eat tonight unless you refund that. Do you want my children to starve?”

Me: “I will be happy to look into that for you. Was the most recent transaction fraudulent or otherwise improper?”

Member: “No.”

(I look at the account to see that she has overdrafted her account due to a $300 purchase at the Coach Outlet. Not exactly a prudent purchase for a struggling single mother.)

Me: “I’m sorry, but I will not be able to refund that fee for you at this time.”

Member: “My children are going to go to bed hungry tonight! I hope you sleep well tonight with that on your mind!” *hangs up*