I was at Walgreens as a shift lead. My pharmacy tech called me to help with a customer. As I arrive, a customer is chewing out my tech.
Me: “Can I help?”
Customer: “They won’t accept my credit card.”
I maintain eye contact with the customer and ask her to explain why while I walk to the door to get into the pharmacy.
Customer: “Oh, so now you won’t help either?!”
Me: “Ma’am, I’m here to help. I just need to get in to access the computer and see what the issue is.”
I set up the POS and asked her to insert her card (it has a chip). She swiped it, so it does not work.
Me: “Ma’am, please insert it.”
She puts the non-chip end in.
Me: “Ma’am, please insert it via the chip end.”
She puts it facing the wrong way. I reach out and say:
Me: “Let me help.”
Customer: “DON’T YOU DARE TOUCH MY CARD!”
Me: “I apologize, ma’am, I was just trying to help you get the card in the machine correctly.”
Customer: “Well, I swiped it; why won’t you accept it?”
Me: “Ma’am, you aren’t inserting the card correctly; you cannot swipe it.”
She proceeds to try swiping it a few more times.
Customer: “This is stupid! You do it!”
I position the card correctly.
Me: “There, like that. Feel free to insert the card.”
Customer: “Oh, so now you won’t even help me!?”
She then storms off, calling me and the tech various unpleasant names.