Information Underload

, , , , | Right | December 30, 2009

Me: “Okay, ma’am, just slide your card and either select credit or enter your PIN.”

Customer: “It says credit. This is a debit.”

Me: “I know, ma’am. Just enter your PIN for debit.”

Customer: “But it says credit!”

Me: “I know, just put in your PIN like on any debit machine.”

Customer: “But the button on the screen says credit!”

(Seeing no end to this conversation, I put my hand over the screen and block her view of it.)

Me: “Okay, now enter your PIN.”

(She does so, and not surprisingly her groceries are paid for.)

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With Great Retail Power…

, , , | Right | October 1, 2009

Me: “I’m sorry, ma’am, but it seems like your credit card isn’t working. Would you like to pay in cash?”

Customer: ‘What? That’s not possible. Try it again.”

Me: *after trying a few more times* “Do you have a different card? This one might just be having problems. Or you could just pay in cash?”

Customer: “No! I don’t have cash. Just give me the items.”

Me: “I can’t do that, ma’am.”

Customer: “Why not? I need them to stop the world from ending!”

Me: “Sorry, I still can’t.”

Customer: “What sort of a monster are you? If the world ends, you’re to blame!” *storms out*

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Helping Is Its Own Reward (Card)

, , , | Right | August 17, 2009

Me: “Hello. Do you have a rewards card?”

Customer: “No. Why would I want a stupid piece of plastic for?”

Me: “Okay. That’ll be–”

Customer: “What? Aren’t you going to lecture me on the benefits of your card?”

Me: “Well, you get coupons and discounts.”

Customer: “I don’t need that! Stop hounding me about your stupid piece of plastic!”

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