Something Fishy About That Complaint

, , , | FL, USA | Right | November 18, 2016

I work at a major chain pet store as customer service and a pet care specialist. I love animals and enjoy helping customers get set up with new pets, and I have several customers who come in and specifically ask for me. Unfortunately, a big part of the job is handling returns of pets who are deceased. My job is to replace the pet and advise them on anything that they could do to ensure success in keeping the pet.

In our store, customers fill out satisfaction surveys online that have an optional comment field. The managers post the comments each week. One day, I get called in to the manager’s office. She sternly tells me that there was a serious complaint about me in the surveys. She reads it to me and I turn redder and redder as she reads the long description of how a customer came in to return a bunch of fish that had died and I did not express sympathy for her loss. “Her cold, uncaring attitude and clear disregard for my emotional well-being and satisfaction as a customer make me feel too upset and traumatized to return to your store. I hope that you discipline her and perhaps terminate her as she doesn’t exemplify the love of animals that your store claims to represent.”

I was crying by this point. By the list of fish that the customer had described, I remembered the customers and that the interaction with them hadn’t been unusual at all. I had even said I was sorry to hear that their fish died and I spent 20 minutes with them trying to help them sort out why. They had even thanked me.

Despite my great record and all the compliments about me from other customers, my manager penalized me for the complaint, suggesting that I might consider finding another job if I didn’t care for animals. (She knew that I had everything from fish to reptiles to cats myself, so that was BS.) I had my hours cut and had to go through extra training.

Two months later, my manager came to me and apologized, saying that a customer had come in saying that they felt bad because they put in a joke complaint about an employee and were worried that she had gotten fired. Guess who? The reason they gave my manager: “We were drunk or high or something, and were just upset about the fish. Anyway, we’re sorry. She was actually really nice to us.”

Ghosts Of Halloween’s Past

, | IL, USA | Right | November 1, 2016

(I work at a seasonal store that specializes in Halloween merchandise, such as costumes and decorations. As a result, we are always busiest at the end of October and have signs posted all over the store, and especially at the registers, stating that we do not accept returns or issue refunds after October 31st. It is now the first week of November, so we are already very busy with discount and clearance sales when this call comes in.)

Me: “[Store]. This is [My Name]. How can I help you?”

Customer: “Hi, yes. I came into your store earlier today to return the costume I bought for my daughter, but your people wouldn’t give me my money back.”

Me: “Well, I’m sorry, ma’am, but since it is after Halloween, all sales are final. We aren’t offering returns at this time.”

Customer: “But we don’t need it anymore! I don’t want to have this costume, so I want to return it and get my money back.”

Me: “I’m sorry, ma’am, but that’s not possible. Was there anything wrong with the costume?”

Customer: “No, but it’s after Halloween. We don’t need it anymore! Can I talk to a manager?”

Me: “I’m sorry, ma’am, but I’m the manager on duty today. We can’t accept a return on a seasonal item when there’s nothing wrong with it. You could always save the costume for next year and use it again.”

Customer: “I don’t want this costume for next year! I want to return it and get my money back!”

Me: “I’m sorry, but—”

Customer: “And stop saying you’re sorry! You keep saying you’re sorry but you aren’t helping me! If you say that you’re sorry one more time then I’m going to come down there and kick your ass! Now, are you going to tell me you’re sorry again?”

Me: “No, ma’am. I’m not.”

Customer: “…”

Me: “…”

Customer: “Well, are you going to help me?”

Me: “No, ma’am. I’m not.” *click*

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Not Thankful For The Early Notice

, , | MD, USA | Working | July 23, 2015

(I’m a waiter at a popular sports bar. I was hired on in August and was told that, due to Thanksgiving being a busy day for football games, I had to let them know if I needed that day off in advance. I know that my family is planning a trip to the beach so I go ahead and tell my boss during the initial training day.)

Me: “I’ve already made plans with my family that week so I won’t be able to work.”

Boss: “No problem; thanks for the early notice!”

(Fast-forward to the morning before Thanksgiving Day. I’m at the beach with my family when I get a call from my boss.)

Boss: “Hey, [My Name], I know you requested this week off to be with your family, but I could really use your help here at [Bar]. Is there any way you could come in for an evening shift after you’ve had dinner?”

Me: “I’m sorry, [Boss], but I’m not in town; we’re at the beach until Saturday.”

Boss: “Wait, what?! You didn’t tell me you were going to be out of town!”

Me: “Well, I didn’t think I needed to specify where I was going to be…”

Boss: “You should have told me you wouldn’t be able to get called in; I was counting on you being in town in case I needed coverage!”

Me: “Sir, I told you I wasn’t going to be available at all this week. Why would you count on me if I requested those days off?”

Boss: “Wait… which beach are you at?”

Me: “Virginia Beach… Why?”

Boss: “That’s, what, four hours away?”

Me: *knowing where he’s going with this* “Uh huh…”

Boss: “Well… if you left at three pm you could be here by seven. That way I can have someone to close.”

Me: “Let me get this straight… You want me to leave my family vacation the day of Thanksgiving, drive four hours to work one shift, and drive back after I’ve closed the bar at two am?”

Boss: *sigh* “…I’ll see if I can find someone else.”

Hard Drugs And Harder Pharmacists: The Comic

, , , , , | USA | Right | September 23, 2013

You’ve Got The Wrong(est) Number – The Comic!

, , | Not Always Right | Right | September 11, 2013

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