Their Demands Are Making Waves

, , , | Right | June 5, 2017

(I work part-time in the summer season as a lifeguard at a public beach. The waves have been a bit choppier than normal, so I am watching pretty carefully from the chair for anyone that might need help. A lady comes stomping up to me, dripping wet, and I brace myself for a demand to ‘turn down the waves.’)

Woman: “I lost my earring!”

Me: “…I’m sorry to hear that?”

(The woman just stares at me for a second.)

Woman: “Well?”

Me: “I’m very sorry to hear that?”

Woman: *grunts* “Go find it!”

(I stare at her, then down at the beach. She has a tiny little stud in one ear. The chances of me finding the matching stud if it was laying out on the sand would be bad; add in the waves, and it is effectively zero.)

Me: “I’m sorry; I have to stay on duty to keep an eye out for anyone who might be in danger.”

(That is literally the line they gave us in training for when someone invites you to play volleyball or have a drink with them. The lady stared at me, wide-eyed, before she started making a noise like a steaming teapot. Her shrieky whistle rose up to a full scream, and she just stood there, screaming at me for moment, before she spun around and stomped away, still screaming. I found out from a friend that works in a food stand nearby that she came up to the stand to try to file a complaint against me.)

Your Demand Has Shattered

, , , , | Right | June 2, 2017

(It has just been Christmas so people are coming in to exchange or refund unwanted gifts. I am standing beside my coworker whilst he deals with this specific customer.)

Customer: “Hello, I would like to return this aftershave I bought. I have a receipt.”

Coworker: “Okay, no problem. Is there anything wrong with it?”

Customer: “Yes. I dropped it on the floor and the bottle smashed so I want my money back.”

Coworker: *opens the box and finds it is just a box of glass* “I’m sorry but you will not be able to return this item. You dropped it and it smashed. It’s a glass bottle; they smash if dropped. It’s not a fault.”

Customer: “I dropped it on SOFT FLOORING and it shouldn’t have smashed, so the bottle was faulty. I would like my money back!”

(At this point the customer’s friend interrupts.)

Friend: “Well, you did drop it on wooden flooring.”

Customer: “It shouldn’t have broken!”

Coworker: “I understand the upset but we cannot issue a refund because you damaged the product when you got home. It doesn’t work that way.”

Customer: *getting angry* “IT SHOULDN’T HAVE BROKEN! I work in a perfume shop and I know that the bottle shouldn’t have broken.”

(She then proceeds to grab the tester we have at the till.)

Customer: “Look, if I throw this tester on the floor it won’t break.”

Coworker: “Please don’t throw that on the floor. It WILL break and I will have to clean it up. I’m sorry your item got damaged but we are not able to refund it in store today. Is there anything else I can help you with?”

Customer: “WELL, I AM NEVER SHOPPING HERE AGAIN! YOU HAVE LOST A LOYAL CUSTOMER. GOODBYE.”

(She stormed out the shop whilst my coworker and I stood there in a state of shock.)

They’ll Be Back, Mark Your Calendar

, , , , | Right | June 2, 2017

(I’m working as a cashier after the holidays and a woman with three young kids and a basket full of stuff comes up to me to check out.)

Customer: “Um, excuse me, but I would just like to mention that this will be the last time I will ever come into your store. I have been treated terribly by the staff here and considering I’m spending a lot of my hard-earned money here today I find that unacceptable.”

Me: “I’m sorry to hear that, but that’s of course entirely up to you.” *I start to ring her out*

Customer: “It’s the stupidest thing… I ordered a calendar here six weeks ago and never received a call that it came in. Now today when I came to pick it up it isn’t here!”

Me: “Well, we don’t hold onto orders for more than two weeks for customers that haven’t pre-paid, unfortunately.”

Customer: “I know THAT, but I also would’ve known if it was in if someone had bothered to call me! The person who I asked even had the nerve to check that the phone number on my account was correct, as if I would ever give you clowns false information!”

Me: “I’m sorry you weren’t able to get it. I understand the inconvenience.”

Customer: “And then that jerk wouldn’t even check in the system to see if my calendar had been shelved and was still available in the store! She went and helped someone else. How dare she brush me off like that!”

Me: “Well, since it’s already into the new year and most of our holiday stock is gone, we no longer have any calendars in the store.”

Customer: “But she wouldn’t even CHECK!”

Me: “I get that you’re frustrated.”

Customer: “I think I’d better receive a discount!”

Me: “Excuse me?”

Customer: “I deserve to at least not have to pay so much after the way I was treated.”

Me: “I’m sorry; I’m unable to authorize any sort of discount.”

Customer: “Ugh, I knew you’d say that. Well, how about on these?”

(She waves a bunch of colored pencils she’s buying in my face.)

Customer: “At least discount these; the tips are all broken off of these.”

Me: “Erm… okay. I’ll discount them 10% on account of them being damaged.”

Customer: “Only 10%? Wait, that only covers the tax on these!”

Me: “Well, seeing as how they can be sharpened and repaired all I can really do is the 10%.”

Customer: “Ugh, fine. Just finish ringing me up; I’m so done with this terrible place.”

(She ended up paying with three gift cards and only ended up spending about $10 of her “hard-earned” money. I never found out which coworker had treated her with such contempt, but I did try to learn who it was so I could hug them.)

They’ll Find Something To Complain About Soon Enough

, , , , | Right | June 1, 2017

I am working as a server at a fast casual pizza restaurant. You order at the register and go sit anywhere in the restaurant with the number block you are given and food and drinks are brought to you. Two ladies come who are around their 50s-60s.

I bring them their drinks and do my spiel as being their server and whatnot. They keep talking over me so I just think, ‘F*** me, then.’

I come back later with their salads they each ordered which is about 5-8 minutes later.

It’s sorta busy that night so their pizza comes out about ten minutes later. I take it to their table and they have NOT touched their salad due to talking to each other. I name the pizza and leave it at their table and they just keep talking.

I don’t remember the amount of time they kept talking but by the time they finished talking, they realized the pizza was cold.

Another server helps them since I’m doing something else and apparently, they told the manager they wanted another pizza because their pizza came out TOO SOON and that it was cold.

I honestly never thought anyone would complain their food came out TOO SOON. They ended up getting a free pizza and their cold pizza boxed up.

But how entitled do you have to be to complain your food got cold because you were too busy talking?

Making No Concessions For Your Stupid

, , , | Right | May 30, 2017

(I’m working the concession stand at our movie theater. We have a display of candy. A man who appears to be in his mid-40s, who has just purchased a ticket, walks up to the display, takes about $30 worth of candy, smiles at me, then simply walks away.)

Me: “Excuse me, sir. Did you pay for those already?”

(The customer turns, dumbfounded, and presents me his ticket receipt. I look at it.)

Me: “Sir, this is a receipt for a ticket.”

Customer: “Yeah. No duh! The guy who sold me this said I could get candy from you.”

Me: “Yes, sir, I can sell you candy here, but you actually have to pay for the candy. It’s not free.”

Customer: *immediately becoming irate* “You’re f****** kidding me, right?! He said you’d give me candy!”

(I turn to my coworker selling tickets nearby and signal him over.)

Me: “Hey, the customer is saying that you implied he could get candy for free?”

Coworker: “No, I didn’t. I told him he could buy candy from you at concession!”

Customer: *screaming* “Yeah, exactly! You didn’t tell me I had to pay! You f****** lied to me!”

Coworker: “I said he could sell you candy. That implies you’d pay for the candy.”

Customer: “No, it doesn’t!”

Coworker: “The word ‘sell’ implies that you’d pay him for the candy.”

Customer: “NO… IT… DOESN’T! I want this for free because you NEVER said I’d have to pay for it!”

Me: “Sir, the candy is all clearly priced. Nowhere is there anything that implies you can have it for free.”

Customer: “Fine!”

(He throws the candy onto the counter in front of me and storms off.)

Me: “I’ve never seen anything quite like that.”

Coworker: “Oh, that happens about once a week here, usually on weekends.”

Me: “You’re kidding?!”

 

Coworker: “Sadly not.”

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