Your Story Doesn’t (Lip)Stick Together

, , , , , | Right | January 14, 2018

(A customer comes in to return two items. She does not have a receipt or the boxes for either product. She looks like a hippie version of a Jersey Shore cast member.)

Me: “Without a receipt or the original boxes, we can only do an exchange or give you the money back on a merchandise credit.”

Customer: “Oh, no, that won’t work. I really need the money, and I can’t use these products on my face because my friend just started an organic skin care line. I only use organic products on my face now. Please, I just really need the money.”

(My manager is right next to me. I explain the situation and she tells her the same thing I did. She continues to ask if we can call someone else over. We call another manager over, who tells her the same thing.)

Customer: “Please, I need the money for my rent. Can I buy something with the merchandise credit and return it and get cash back?”

Manager: “No, we can only refund in the original form of payment.”

(She decides to take the merchandise credit, which is over $100. I ask for her email for our rewards program.)

Customer: “Oh, I don’t trust computers, except for Facebook!”

(I show her some products she’s interested in. She proceeds to apply a lipstick directly to her lips without it being cleaned off and disinfected. Thinking this would be a concern, since she only wants organic products, I tell her I can clean it off for her.)

Customer: “Oh, I don’t care!”

(When she checked out, she spent the whole merchandise credit, plus $30. I thought she “really needed the money.”)

It Will Be A Cold Day In Hell Before They’re Satisfied

, , , , , | Right | January 14, 2018

(Our shop specializes in walk-in, available pizza, so we do not have our own drivers, but use a local delivery company. Customers who order delivery are told this over the phone, as they have to pay the delivery fee, as well. One cold December night, a woman orders two large meat pizzas for delivery. The pizzas are made and then sent away with a delivery company. I always make sure to put extra toppings on delivery pizzas, because our prices for large pizzas and for delivery are so high. The phone rings again, and my coworker answers. I overhear him mention the pizza box’s reheating instructions during the conversation, but I am busy focused on a task. When I wrap up what I am doing, I look over, and my poor coworker is just standing there, silent, bemused, and holding the phone. I walk over, and he wordlessly passes the phone to me. I can hear the screaming already coming through the phone. My coworker explains the issue to me in one ear while she screams through the phone into my other. Her pizzas, delivered far from the store’s location on a cold day — it was -25°C or 13°F — via a delivery company we have no control over had not arrived as fast and as hot as she was expecting. I try to speak but she keeps screaming profanities.)

Me: *trying to interject louder* “Ma’am! MA’AM, I WOULD LIKE TO HELP YOU!”

(She is not placated, and I don’t even think she heard me. Repeat. No results. She’s still screaming. Lukewarm pizza broke this woman, and it’s our fault.)

Customer: “I’M A F***ING PAYING CUSTOMER. I JUST WANT TO BE F***ING SATISFIED. SSSSAAAAATTTTISSSSFFFYYYYY MEEEEEEEEEE!”

Maybe They Were Too Baked To Notice

, , , , , | Right | January 12, 2018

(A customer comes back with pizza he ordered earlier. This is a take-and-bake pizzeria, which, of course, means they take it home and bake it in their oven.)

Customer: “I want to know who cooked this pizza. It’s cold and nasty!”

Manager: “Um… We don’t cook the pizzas here.”

Customer: “Well, whoever cooked it, it’s cold, and it’s disgusting.”

Manager: “Sir, we don’t cook the pizzas; this is a take-and-bake.”

Customer: “Well, whoever cooked it, it was terrible.”

Don’t Kick A Trojan Gift-Horse In The Mouth

, , , , , | Learning | January 12, 2018

(I’m a librarian. A woman comes in about 15 minutes before closing and asks for photos of the Trojan War for her fifth-grader to use in a school project. I do some searches and find quite a few, from carvings on urns to paintings to drawings of the Trojan horse, and portraits of Helen of Troy.)

Customer: “But those aren’t real. I need photographs, not pictures of drawings and paintings.”

Me: “I’m sorry; there aren’t any photographs of the Trojan War. It’s a myth, like stories of the Greek gods.”

Customer: “But I need photographs! That’s what the teacher told them they had to have! I don’t want my child to fail this project because you can’t find them.”

Me: “I’m sorry. I’m not explaining this right. The Trojan War was about 4,000 years ago. That’s 2,000 years before Jesus was born. Photographs weren’t invented until the early 1800s, about 200 years ago. So, the Trojan War happened thousands of years before cameras and photographs were invented. That’s why there are no photographs.”

Customer: “The teacher specifically said photographs. Can’t you look again?”

Me: “You know what? I think there was a miscommunication with the teacher. I’m sure if you tell her what I just told you, everything will be fine.”

Customer: *near tears* “But the project is due tomorrow. What if you’re wrong?”

Me: “Tell you what. Why don’t you choose some of these pictures, anyway? I’ll write a note to the teacher explaining why you have them instead of photographs, with my name and phone number in case she has any questions. Teachers usually make exceptions when we explain why we aren’t able to get exactly what they require.”

Customer: “Then, it’ll be your fault instead of mine.”

Me: “Right.”

Customer: “Well, it’s not what I want, but I guess I don’t have a choice.”

The Agents Of Your Demise

, , , , | Right | January 11, 2018

Buyer: “We are looking at this house in the paper and we wanted to see it.”

Me: “Great. Can you give me the address? I can see if my buyer’s agent is available to show you the home.”

Buyer: “Well, we don’t want to work with an agent. We just want to see the house. We are planning to swing by it in 15 minutes. Is it unlocked so we can just walk inside?”

Me: *thinking to myself* “Of course, you moron. We always leave our houses unlocked so random people can walk into them at any time.” *speaking out loud* “I’m sorry, but all buyers need to be accompanied by an agent for liability reasons.”

Buyer: “But I don’t want to work with your agents. I just want to see the house.”

Me: *hangs head*

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