There’s No Need To Behave Like An Animal About It

, , , | Healthy | March 19, 2020

(I work as a receptionist for a veterinary hospital. Earlier today, I gave a prescription to a client for a drug that is classified as Schedule II, which means it is considered as having high potential for abuse, so our facility is not licensed to carry it on-site. It can only be picked up from a human pharmacy. Thus, we write prescriptions instead of filling them ourselves at our on-site pharmacy. My first interaction with the client ends like this:)

Client: “So… what do I do with this?” *holds up prescription*

Me: “You take it to a pharmacy, just as you would with a prescription from your doctor. I would recommend calling around to see which places have it first before going anywhere because not all pharmacies can or do carry it.”

Client: “Can you call the pharmacies for me?” *stares expectantly*

Me: “I’m sorry, but I can’t. There are dozens of pharmacies in the area, and I have no idea which places have this drug. And unfortunately, I have other clients waiting so I’m not able to set aside that kind of time.”

(She’s not happy with my answer, but she takes the prescription and leaves. Maybe an hour later, I get a call from her.)

Client: “So, can I use my insurance card to pick up the medication?”

Me: “I’m sorry, but I don’t believe that’s legal.”

Client: “But I’m getting the medication from a human pharmacy. Why can’t I use my insurance?”

Me: “Because the medication is for your dog, and the prescription is filled out to reflect that. The pharmacy will be aware it is for a dog, and your insurance only covers you. If you have pet insurance, that may or may not help cover it, but that depends on your plan.”

Client: “Well, I should be able to use it. It’s a pharmacy, not a vet. Why can’t I use it?”

Me: “I’m very sorry, but I’m not sure what else I can do for you. If you have further questions, I can ask the vet to speak with you.”

Client: “No. Never mind!” *hangs up*

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It’s A Complete White Out

, , , , | Right | March 18, 2020

Customer: “Hi, I was looking for some white jeans.”

Me: “Sure! We have these ones over here except they’re a little cropped. We did have more but they went on sale and we are sold out here at the moment.”

Customer: “Oh, no, these are too white.”

Me: “Uh, okay, I can show you other white pants we have, but they aren’t jeans.”

(Five minutes after showing all the white pants we have:)

Customer: “So, you don’t have any white jeans?”

Me: *mental facepalm*

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Some People Just Want To Watch The Store Burn

, , , , , | Right | March 18, 2020

(I work as a personal shopper. We have one shopper who is absolutely awful. She has been banned from every other store in our district, but not ours. Yet. To ban her, we have to get approval from corporate, so until then, we’re stuck with her. Every single time she places an order — and they’re always huge orders — we have to have at least one manager check it over and sign her statement saying it was checked by a manager.

This particular time, this horrid customer managed to get a large credit from someone, something like $60 or so. I look out for her next order because I want to be the one to shop it, as I am the most senior shopper on our team. However, when she places her next order, a coworker gets to it before I do. I glance over the order when she’s done, checking the things she would most likely complain about, and the customer service manager does a thorough job of checking it over. Everything is perfect. That’s three people who’ve looked over this woman’s groceries.

The problem comes when my coworker is putting the order through the register. She forgets to add the credit. We solve this by subtracting $60 off her total and writing the new total on her statement next to the receipt. It is written very clearly and near impossible to miss. Her husband picks the order up later that evening. He is charged the adjusted total and we think nothing of it.

The next morning, I am shopping my first or second order of the day and guess who calls?)

Customer: “You guys charged me the wrong amount!”

Me: “Can I get the name on the order?”

(I recognize her voice; I just need time to pull our copy of her statement.)

Customer: “It’s [Customer]. I can’t believe you guys! I spend so much money at your store every week—” *a lie, at most once a month* “—and you guys always screw up my orders! I know you don’t believe me—” *Gee, whatever gave you that idea?* “—but you messed up and I want this fixed! I was supposed to have a credit and you didn’t give it to me!”

(While she rants, I pull her statement and I pull out our card reader and look through yesterday’s transactions. I see a charge for the adjusted total. The adjusted total is in the $400 range, while the original total was for over $500.)

Me: *once she lets me speak* “Ma’am, you were only charged [$400 amount].”

Customer: “No, I wasn’t! The receipt says [$500 amount].”

Me: “Yes, but if you look on your statement form, you will see where we subtracted the credit amount from the total.”

Customer: “The what?”

Me: “The statement. It’s the white piece of paper that the receipt was stapled to.”

Customer: “I never get those. Should I have one?”

Me: “Yes. We give those to every customer when they pick up.”

Customer: “My husband picked up.”

Me: “Is it possible he has the statement, then?”

Customer: “I don’t know. All I know is that you charged me the wrong amount.”

Me: “No, we only charged you [$400 amount]. That amount was charged to a [Credit Card] at 7:29 last night. Do you have the card? I can confirm the last four numbers.”

Customer: “It’s my husband’s card.”

Me: “Okay. Uh, is it possible for you to log into the account and see the transaction there?”

Customer: “No, it’s my husband’s card. You charged me the wrong amount! I should’ve been charged [$400 amount] and you charged me [$500]!”

Me: “I assure you, you were not charged [$500 amount]. I’m looking at our card reader history right now, and that amount is not in here. You were not charged the wrong amount.”

Customer: “Yes, I was!”

Me: *pause* “Please hold while I get a manager.” *puts her on hold before she says anything*

(I run and find my manager. It happens to be the same manager who looked over the order the previous evening. I explain what’s going on and she takes the call. Fifteen minutes later, she calls me into the office.)

Manager: “Well, I finally convinced her we didn’t charge her the wrong amount. She said she would try to get the statement from her husband. But she complained her mushrooms were bad.”

Me: “They weren’t bad.”

Manager: “I know that, and you know that, but she insisted they were all brown.”

Me: “I bet you she had old mushrooms in the back of her fridge and she wanted them replaced.”

Manager: “Probably, but it sounded like she would complain to corporate if we didn’t do anything. So just give her some more mushrooms on her next order.”

(I groaned and left. If a customer complains to corporate, it affects our store negatively and impacts our bonuses. It also means managers could potentially be reprimanded for too many complaints. Not so much a spineless manager as stuck between a rock and a hard place.)

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Explain About The Wasabi Gingerly

, , , , | Right | March 17, 2020

(A lady orders a bunch of sushi, among Chinese items, for delivery. The amount of sushi she orders entitles her to three cups of wasabi and ginger; each cup is half wasabi, half ginger unless requested otherwise. After receiving her delivery, she calls back:)

Customer: “I only received one cup and want another one.”

Me: “It’s weird that you only got one cup because I know that you should have gotten more; it must have been a mistake when bagging the order. We will send one as soon as the driver who took your order comes back.”

Customer: “How much does the cup cost?”

Me: “They are 50¢, but I am not going to charge you since we didn’t send you the correct amount.”

Customer: “I’ll pay it. What will it be with the delivery charge included?”

(Surprised, I lower the delivery charge to $1. I’m not going to charge her the full standard amount for just a cup of wasabi/ginger, and since she willingly wants to pay it, I still charge something.)

Customer: “I will pay the total amount of $1.50.”

Me: “I apologize for the problems and I wish you a good night.”

(Throughout the entire call, our other driver is standing next to me. I explain briefly what happened and answer another call that is coming in before I walk to the kitchen to inform my boss. The original driver has just gotten back, so the other driver explains that I was on the phone placing the extra wasabi/ginger order and he has to go back; he is pissed. When my boss asks me about it, I tell her what happened.)

Me: “She never received the standard amount.”

Original Driver: “I saw someone from that house leave with some sushi; they must’ve taken one or two of the cups we gave them and the people who called back didn’t know.”

(He was no longer mad when I told him there was a delivery fee — but smaller — and that they were paying for the stuff. If you want to tell someone something, then make sure you tell the truth.)

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So Drunk Your Body Needs To Be Towed  

, , , , | Right | March 17, 2020

(I work as a dispatcher for a towing company, and I receive this call from someone on Saint Paddy’s day.)

Me: “[Towing Company], how can I help you tonight?”

Customer: “Yeah, do you guys deliver?”

Me: *thinking I’m dealing with an ESL speaker, which is fairly common* “Deliver? Do you need me to send a tow truck to you?”

Customer: “No, do you deliver?!

Me: “I’m sorry; I don’t understand.”

Customer: “Are you deaf? Deliver! Like booze!”

Me: “Sir, this is a towing company; we do not deliver alcohol.”

Customer: “Fair enough…” *click*

(I suddenly realize that this customer is very, very drunk, but think nothing of it. Around 45 minutes later, he calls back.)

Me: “[Towing Company], how can I help you this evening?”

Customer: “Do y’all deliver?”

Me: “Sir, you called already regarding delivery; I told you we don’t provide that service.”

Customer: “Did I? Okay…” *click*

(This happens several times over the next couple of hours until finally I get fed up with him calling.)

Me: “[Towing Company], how can I help you?”

Customer: “Can I get a delivery?”

Me: *cheerily* “Yep! Let me just give you our delivery number!”

(I gave him the local PD direct dispatch number and never heard from him again.)

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