Not The Milk Of Human Kindness

, , , , | Right | October 11, 2018

I am cabin crew (steward) for a UK based airline, and overall, things don’t really bother me that much. I do believe that people can’t be the personalities they display during the flights, as often common sense is not applied.

Naturally you get the same reply ‘what do you have’ when you’re asking them what they’d like to drink. I don’t mention the whole contents of the bar anymore, knowing that another 50 passengers are going to ask me the same question, always ending up asking for a soda or a glass of water in the end, so now I just reply what they usually have around this time of day.

One occasion still stands clear though, and I’m still as baffled as the day it happened. I was working in first class and a female passenger, around my own age, asked me for a coffee with cream. Nothing unusual, except for the fact that we don’t carry cream and only have plain milk, and so I replied that unfortunately, it had to be milk. Her reply to me was, “why don’t you go into the toilet and make me some cream.”

I was gobsmacked, didn’t know what to reply, felt like saying that with her face on my retina it was not going to be possible, but reconsidered and just walked off.

Obviously she thought that she was being funny but it was the most outrageous and disgusting comment I have ever witnessed. Clearly money can’t buy manners.

Flip-Flopping Between Different Disturbing Imagery

, , , , , | Right | October 11, 2018

(I work at a store in the children’s department. I have an older customer come up to my register.)

Customer: “Hi, do you sell thongs for children?”

Me: *blinks* “Do you mean, like…”

Customer: “Children’s thongs.”

Me: “Do you mean… shoes?”

Customer:Oh! Yes. Flip-flops.”

Me: “Yes, they’re right over there.”

(I knew that “thong” was another word for “flip-flop,” and assumed that’s what she wanted, but it was so unexpected that it caught me off-guard. We both had a good laugh about it once she realized what it sounded like.)

The Pharmacy Version Of “I’m Looking For A Book That’s Red”

, , , , | Healthy Right | October 10, 2018

Customer: “I need to get a repeat on my medication. I’ve ran out of the script so can you give me an owning? I’ve been here many times.”

Me: “Sure, that shouldn’t be a problem. Can you give me your name and the name of the medication you want owning?”

Customer: “My name is [Customer] and I don’t know what the medication is called.”

Me: “Oh, okay. Do you know what the medication is for?”

Customer; “No. Just look up the medication I’m on.”

Me: “You’re on a few different medications.”

Customer: “It’s a little white tablet.”

Me: “All but one of the five medications you are on are white. Box or bottle?”

Customer: “No idea. Just give me an owing.”

Me: “Sir, sorry, but without know what the medication is for or what it is called, I cannot give you an owing. But would you know what it is if I showed you the packages it comes in?.”

(I quickly grab a few bottles and boxes of medications that the customer is on, hoping it jogs his memory.)

Customer: “Nope. I don’t know which one it is. Just give me an owing. It’s a little white pill! You’re suppose to know what I want!”

Me: “Sir, as I said, a few of your medications you are on are small white pills., I’m sorry but I want to make sure I am giving you the right medication. Are you sure you don’t know what the medication is called or what it is used for?”

Customer: “You’re no help. You’re suppose to know what I want!”  *leaves the store*

Ensuring That Insuring Is The Law

, , , , | Legal | October 10, 2018

(I work in a call center for a large insurance company. Two things are important to know: first, just because I am not in an office talking face to face, it does not mean that I know less than other agents; I had to pass the same test and get the same licence they did. Second, for those who don’t know, Maryland has some of the stricter insurance laws in the country. They fine you per day you don’t have insurance on a car that is registered, coming to about $2,500 per year per car, with no maximum. They also usually aren’t willing to allow you to even start paying on the fine until you have insurance again.)

Customer: “I just got back from MVA [Maryland DMV] and was trying to renew the registration on my car, and they told me that I have a fine to pay because of you guys.”

Me: “I’m sorry to hear that. Let me see if I can find your policy and get this sorted out for you. Do you have your policy number or phone number?”

(The customer gives me his phone number and I try to find a policy for him. Eventually I do, but I find a problem right away.)

Me: “Sir, is it possible that you have the policy under a different phone number?”

Customer: “No. That is the only phone number I have ever had.”

Me: “Okay, well, I found a policy that you had with us, but it cancelled two years ago.”

Customer: “Is that why you are fining me?”

Me: “No, sir. We are not fining you. The state of Maryland is probably fining you for having a vehicle registered and not having insurance on it.”

Customer: “How the h*** would they know?”

Me: “All insurance companies that operate in the state of Maryland are required to report when policies start and end on vehicles.”

Customer: “So, you told them to fine me. You guys are going to pay this fine, then. Why was my policy cancelled in the first place?”

Me: “The policy cancelled due to non-payment. And we don’t tell the state to fine you; we can only report your insurance status with us. For all we knew, you reinsured elsewhere.”

Customer: “Well, I didn’t. So, you guys are going to pay off my fine and tell MVA that I have insurance so that I can drive again.”

Me: “We won’t pay the fine for you — it is your responsibility to keep insurance on your car — but I can try to get you reinsured with us.”

Customer: “NO! I don’t need your g**d*** insurance. I let that policy cancel because I realised how much I’ve paid in insurance over the years and never had an accident. I don’t want to be a part of your scam anymore. Just tell the state I have insurance so that I can drive again. And pay my fine; it’s your fault, anyway.”

Me: “You want us to pay $5,000 for you and lie to the state for you so that you can go back to breaking the law?”

Customer: “I’m not paying for your scam anymore! You do what I say!”

Me: “We are not doing that. Have a nice day.”

Koffee Kontroversy

, , , , , | Working | October 10, 2018

(The office I work at has a Keurig machine and an honour box to pay for the K-Cups at $1 each. Unfortunately, honesty is at a minimum, as very few people actually pay for their coffee, and as a result the committee stops buying the K-Cups. Since the machine is still in the lunchroom, I start buying my own from a local supplier and keeping them locked up in my desk. My sister works in the same office as me, and of course I am okay with her taking my coffee without compensating me; she’s family, after all. Other coworkers notice I have coffee and want some. My sister is digging through my desk, selecting a flavour of coffee.)

Sister: “What is this? I don’t like any of the flavours you have here.”

Me: “I’m sorry. I have a few different flavours at home; I’ll bring them tomorrow.”

(A coworker approaches.)

Coworker: “Hey, [My Name], can I have a coffee?”

Me: “They’re $1 each.”

Coworker: “What? [Sister] doesn’t have to pay. Why should I?”

Me: “Um… She’s my sister?”

Coworker: “So?”

Me: “Ah… Family? You know, you do stuff for family?”

Coworker: “Why such a high price?”

Me: “It’s expensive. Almost $1 each to begin with, plus I have the extra effort of going out and getting it.”

(My coworker walked off in a huff. A number of people in the office were quite put out that [Sister] didn’t have to pay and they would have to. Interestingly, none of them bought from me. My sister told me after we retired that she had played the whole thing up because she knew it would grind their gears to see her complain while getting free coffee, and the both of us having coffee when they didn’t. Also, none of the other coworkers went out and bought their own K-Cups.)

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